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Old 12-07-2004, 23:34
ScubaSteve21
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Join Date: Jun 2004
Location: Kingdom of Fife
Posts: 2,847

I have recently (today 12th) placed an order on o2's online shop (ordering new phone with an online tariff), after having trouble with the order copleteing, i finally got my order through. but then i was emailed to send proof of ID & residency.

Has anyone ordered from o2's online shop, and if you have is this normal?

How long does an order normally take to be processed?

And, how quickly should I expect my phone?
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Old 13-07-2004, 00:43
sky_user
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Join Date: May 2004
Location: Swindon, Wiltshire
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My sister ordered one in January.

She had troulbe procssing her order, but wasnt asked for ID, just three months rental in advance.
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Old 13-07-2004, 10:58
bubblensqueak
 
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o2’s decision to give you a send you a phone that costs a few hundred pounds, before charging you anything can depend on:

Your credit rating (if low you will have to pay an advance)

And

Your presence on the electoral role (if not you need to prove your address)
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Old 14-07-2004, 08:08
micksea241
 
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I ordered my phone through O2 last year. As I'm blacklisted I had to put it in my wife's name and it went through no problem. As stated by others in the thread you have either a low credit score or your not on the electoral role or it could be a combination of the two.
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Old 14-07-2004, 17:46
ScubaSteve21
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Join Date: Jun 2004
Location: Kingdom of Fife
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my order finally has been completed, so i guess there was no problem after all, well i dont wanna talk 2 soon
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