Originally Posted by ktnim:
“just read what happened nanray and as i work for sainsbury's in customer services, training is under my remit. Though i have never worked as a cashier i know the till process and human error happens i.e. chatting to customer and forgetting to give them cashback. But if a customer has not asked for cashback and has hadmoney deducted from debit card it sounds like the cashier is on the fiddle. There is a certain process to do to request cashback and you might cock up amount but to debit it when not requested is dodgy and should be investigated by store as it sounds like they have a thief on their hands and if it is happening at more than 1 store then the company should be informed as at this time of year with big shops harrasssed shoppers it might be missed by unsuspecting customers. So well done on making people aware.”
Hi all, just seen this - was sent the email below yesterday about this very subject - I've copied the text below - this is a SCAM - make sure you check your till receipts before you walk away from the till this Christmas!!!!! Off to see Harry Potter now, will catch up later xx
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******CHECK YOUR RECEIPTS BEFORE LEAVING THE CHECK-OUT*
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**I bought a bunch of stuff, over £150, & I glanced at my receipt as the cashier was handing me the bags. I saw a cash-back of £40. I told her I didn't request a cash back & to delete it. She said I'd have to take the £40 because she couldn't delete it. I told Her to call a supervisor. Supervisor came & said I'd have to take it. I said NO! Taking the £40 would be a cash advance against my*Credit card*& I wasn't paying interest on a cash advance!!!!! If they couldn't delete it then they would have to delete the whole order. So the supervisor had the cashier delete the whole order & re-scan everything! The second time I looked at the electronic pad before I signed & a cash-back of £20 popped up. At that point I told the cashier & she deleted it. The total came out right. The cashier agreed that the Electronic Pad must be defective.
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*Obviously the cashier knew the electronic pad was defective because she NEVER offered me the £40 at the beginning. Can you imagine how many people went through before me & at the end of her shift how much money she pocketed?
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*Just to alert everyone. My co worker went to Milford ,*Sainsburys last week. She had her items rung up by the cashier. The cashier hurried her along and didn't give her a receipt. She asked the cashier for a receipt and the cashier was annoyed and gave it to her. My co worker didn't look at her receipt until later that night. The receipt showed that she asked for £20 cash back. SHE DID NOT ASK FOR CASH BACK!
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*My co-worker called*Sainsburys who investigated but could not see the cashier pocket the money. She then called her niece who works for the bank and her niece told her this. This is a new scam going on. The cashier will key in that you asked for cash back and then hand it to her friend who is the next person in the queue.
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*Please, please, please check your receipts right away when using credit or debit cards!
*This is NOT limited to Sainsburys; they are one of the largest retailers so they have the most incidents.
*I am adding to this. My husband and I were in Sainsburys and paying with credit card when my husband went to sign the credit card signer he just happen to notice there was a £20 cash back added. He told the cashier that he did not ask nor want cash back and she said this machine has been messing up and she canceled it. We really didn't think anything of it until we read this email.
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*I wonder how many "seniors" have been, or will be, "stung" by this one????
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*To make matters worse ...THIS SCAM CAN BE DONE ANYWHERE, AT ANY RETAIL OR WHOLESALE LOCATION!!!
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*BEFORE LEAVING THE CHECK-OUT........CHECK YOUR RECEIPT!!!!!
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