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Samsung S6520 Mobile Phone


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Old 25-11-2010, 18:52
cmorris
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Hi All

I took out a £15 contract for 24 months which allows me 100 minutes and Unlimited Texts with o2.

The problem is over the past 2 moths I have encoured extra charges. such as

I was charged in October £21 something for Internet (which was my fault because when I went out of my house I forgot to switch the WIFI off)

I was charged this month for accidentally using my 0560 number to call home (this is the BT Broadband number and is separate from 0116) - That number has been removed

I also have been charged for the Internet (which I only use WIFI inside the home and switch it off when I go out - I have remembered this from previous moth) but I have still been charged and do not know why

Plus

Today my mum tried to ring me and she only got through to me once. I am unable to hear the ring (no I am not deaf and I have turned up the volume to the Max)
plus when she has rung it is saying its diverting when there is NO divert on my phone

Can anyone help with these problems
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Old 25-11-2010, 19:18
prking
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The divert is your voicemail.
I'm not sure what you mean with your other queries. Are you saying that you shouldn't be charged for use outside your inclusive allowance?
Or are you disputing that you made those calls and used that internet?
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Old 25-11-2010, 19:27
cmorris
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No I have WIFI on my phone and I use that inside the house for checking my Email etc but switch it off/deactivate it when I don't use it.

I am getting charged for something because I NEVER use Internet on my phone outside of house only inside on WIFI
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Old 26-11-2010, 07:16
prking
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To which question are you replying No?
Switching off wi-fi will only stop you connecting to wi-fi, it won't stop you connecting to the mobile data network.
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Old 27-11-2010, 01:25
The Geek
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No I have WIFI on my phone and I use that inside the house for checking my Email etc but switch it off/deactivate it when I don't use it.

I am getting charged for something because I NEVER use Internet on my phone outside of house only inside on WIFI
It will be using 3g. You've got to be careful, because if you've not got a mobile data allowance and your phone for whatever reason decides to do something which requires a net connection then it will use 3g.

Wifi and 3g are not the same thing, you seem to be getting yourself confused.
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Old 27-11-2010, 18:19
cmorris
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another problem is sometimes my phone doesn't ring when someone rings me. Can I take it back and get an exchange like a Blackberry
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Old 27-11-2010, 19:39
prking
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They give you 14 days to decide if you like the handset. So its too late to get a different handset. If you think its faulty they will arrange to have it repaired.
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Old 28-11-2010, 00:14
The Geek
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another problem is sometimes my phone doesn't ring when someone rings me. Can I take it back and get an exchange like a Blackberry
Not now, and anyway you'd need to be on a different tariff. You're locked in now.
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