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Desire randomly rebooting


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Old 28-11-2010, 18:10
JasonWatkins
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I think my phone is norked

It's rebooted itself about 6 times in the last 2 days. Would anyone know if i'd get a straight replacement or would they give me a loaner and stick it in for repair ?

i'm 6 months in to a 24 month deal so should still be under warranty.

Got it through phones4u as well .. don't want to let it go as i unlocked it a few months ago as well so I could potentially flog it for a lot of money !
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Old 28-11-2010, 18:21
Appleseed
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Does unlocking void the warranty?

Just a thought before they use it as an excuse for not reparing it.
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Old 28-11-2010, 19:13
JasonWatkins
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This is what I'm not sure about. I guess the only way they'd ever find out is if they specifically tested for it.

If they just took the phone as-is and didn't ask then hopefully that would be the solution.

I guess worst case scenario is I sell it on ebay and buy a san francisco payg handset.
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Old 28-11-2010, 20:00
Appleseed
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I think i'd just go for the repair. If the unlocking issue comes up just plead ignorance!
I don't know how much of a ballache it is to update the firmware on that phone, but if it's something that you can do I think i'd try that first.
If that doesn't fix it, have a think about anything installed on the phone around about the time the problems started, and remove if necessary.

Then if you're no further forward - get it in for the boffins to mend!
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Old 28-11-2010, 20:14
m4tt24
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Have you tried a factory reset? this sometimes works, there's been a few problems with various android phones rebooting whenever they want and this worked for me. (make sure you back everything up first)
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Old 28-11-2010, 20:29
JasonWatkins
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The firmware is updated to Froyo 2.2, but i've never had any real problems with it up until the past few days.

A factory reset certainly sounds like something to try as well though - cheers.
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Old 28-11-2010, 21:27
JasonWatkins
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i guess the very nature of the problem - being "random" - means it's going to be pretty hard to actually convince them i'm not trying to pull a fast one - which i'm not.

I know i wouldn't be able to get a Desire HD or swap it for an iphone or anything stupid like that, but I don't want to be saddled with a handset that reboots itself whenever it gets a bit bored ..
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Old 28-11-2010, 22:56
TJK2008
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You can just send the phone straight off to HTC to repair. They give you a 24 month warranty. There's a big thread on the XDA forums of people who have sent there's off and recieved a new motherboard/phone which has fixed the problem. I guess the only problem would be not having a replacement phone but it's probably less hassle going direct.

Phone Number:
http://www.htc.com/europe/CA_Hotline.aspx

Warranty Card:
http://member.america.htc.com/downlo...ard_76x126.pdf
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Old 28-11-2010, 23:43
JasonWatkins
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Thanks for that TKJ - i'll certainly look in to doing that. There's a possibility I might be able to wangle a loaner for the duration, but i guess with christmas coming up it might be a while before i got it back.

I think i'll pop in to Phones4U anyway, just to see what they say because I guess you never know.

It rebooted itself [i]three times[/i during match of the day !
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Old 30-11-2010, 11:04
JasonWatkins
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The rebooting problem has now taken the phone completely .. it's died
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