Nokia Warranty Question

BiancaLDN · 03-12-2010, 17:11

I bought a Nokia N900 secondhand, and the previous owner informed me that it was still under warranty for a further two years. I have had a problem with the mini USB port falling out, and have checked on the Nokia website, it says this is covered under their warranty. The thing is, do I need a receipt for the phone to use the warranty?

prking · 03-12-2010, 17:48

No, the handset is under warranty for either 24 months from date of purchase or 25 months from date of manufacture if you don't have the receipt. (It should have told you this when you put the IMEI into the Nokia site?)

acoolwelshbloke · 03-12-2010, 17:50

Quote:

Originally Posted by BiancaLDN

I bought a Nokia N900 secondhand, and the previous owner informed me that it was still under warranty for a further two years. I have had a problem with the mini USB port falling out, and have checked on the Nokia website, it says this is covered under their warranty. The thing is, do I need a receipt for the phone to use the warranty?

It's a known design flaw, should have no problems getting nokia to resolve it.

BiancaLDN · 03-12-2010, 17:50

Quote:

Originally Posted by prking

No, the handset is under warranty for either 24 months from date of purchase or 25 months from date of manufacture if you don't have the receipt. (It should have told you this when you put the IMEI into the Nokia site?)

This is what I did, and then I took it to a Nokia Care Point and the man in the shop refused to fix it, saying it could be stolen.

acoolwelshbloke · 03-12-2010, 18:08

Quote:

Originally Posted by BiancaLDN

This is what I did, and then I took it to a Nokia Care Point and the man in the shop refused to fix it, saying it could be stolen.

Contact Nokia, the details can be found on their website or request a warranty repair here: http://www.nokia.co.uk/support/repair/repair

BiancaLDN · 03-12-2010, 18:10

Quote:

Originally Posted by acoolwelshbloke

Contact Nokia, the details can be found on their website or request a warranty repair here: http://www.nokia.co.uk/support/repair/repair

Just been on the website and booked a repair, cannot believe how easy that was! Thank you all for the help x

acoolwelshbloke · 03-12-2010, 18:15

Quote:

Originally Posted by BiancaLDN

Just been on the website and booked a repair, cannot believe how easy that was! Thank you all for the help x

Yea sadly a lot of service centre's are private companies who are sub contracted by Nokia.

Most cannot actually do real repairs like the one required by yourself so they just send them back to Nokia. They tend to just flash firmware, replace keypads & speakers stuff like that.

no doubt he knew that he could not fix the phone there and prob just wanted rid of you to save on paperwork and hassle.

03-12-2010, 17:11	#1
BiancaLDN Guest Join Date: Aug 2010 Posts: 710	Nokia Warranty Question I bought a Nokia N900 secondhand, and the previous owner informed me that it was still under warranty for a further two years. I have had a problem with the mini USB port falling out, and have checked on the Nokia website, it says this is covered under their warranty. The thing is, do I need a receipt for the phone to use the warranty?

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03-12-2010, 17:48	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	No, the handset is under warranty for either 24 months from date of purchase or 25 months from date of manufacture if you don't have the receipt. (It should have told you this when you put the IMEI into the Nokia site?)

03-12-2010, 17:50	#3
acoolwelshbloke Forum Member Join Date: Mar 2006 Location: Swansea, UK. Posts: 2,469	Quote: Originally Posted by BiancaLDN I bought a Nokia N900 secondhand, and the previous owner informed me that it was still under warranty for a further two years. I have had a problem with the mini USB port falling out, and have checked on the Nokia website, it says this is covered under their warranty. The thing is, do I need a receipt for the phone to use the warranty? It's a known design flaw, should have no problems getting nokia to resolve it.

03-12-2010, 17:50	#4
BiancaLDN Guest Join Date: Aug 2010 Posts: 710	Quote: Originally Posted by prking No, the handset is under warranty for either 24 months from date of purchase or 25 months from date of manufacture if you don't have the receipt. (It should have told you this when you put the IMEI into the Nokia site?) This is what I did, and then I took it to a Nokia Care Point and the man in the shop refused to fix it, saying it could be stolen.

03-12-2010, 18:08	#5
acoolwelshbloke Forum Member Join Date: Mar 2006 Location: Swansea, UK. Posts: 2,469	Quote: Originally Posted by BiancaLDN This is what I did, and then I took it to a Nokia Care Point and the man in the shop refused to fix it, saying it could be stolen. Contact Nokia, the details can be found on their website or request a warranty repair here: http://www.nokia.co.uk/support/repair/repair

03-12-2010, 18:10	#6
BiancaLDN Guest Join Date: Aug 2010 Posts: 710	Quote: Originally Posted by acoolwelshbloke Contact Nokia, the details can be found on their website or request a warranty repair here: http://www.nokia.co.uk/support/repair/repair Just been on the website and booked a repair, cannot believe how easy that was! Thank you all for the help x

03-12-2010, 18:15	#7
acoolwelshbloke Forum Member Join Date: Mar 2006 Location: Swansea, UK. Posts: 2,469	Quote: Originally Posted by BiancaLDN Just been on the website and booked a repair, cannot believe how easy that was! Thank you all for the help x Yea sadly a lot of service centre's are private companies who are sub contracted by Nokia. Most cannot actually do real repairs like the one required by yourself so they just send them back to Nokia. They tend to just flash firmware, replace keypads & speakers stuff like that. no doubt he knew that he could not fix the phone there and prob just wanted rid of you to save on paperwork and hassle.

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Nokia Warranty Question