On the 2nd of December I odered an expensive camera from http://www.digital-cameras.com/ and recieved confirmation. The same day, I ordered a camera bag from a company trading on Amazon, and and SD card from Amazon itself. The bag arrived the next day. I'm still waiting for the card, as of 14th December. But the real problem is from Digital-Cameras.com, also trading as Camerabox.
After a series of e-mails in which they kept rolling back my delivery date, and a broken guarantee to deliver on Friday 10th of December, I e-mailed to cancel on the same day. It was then that I discovered this is a company great at taking customers money - MasterCard told me I had already been billed - but poor at giving it back. It was not until the 13th of December that I received e-mail from Gary Smart, their on-line manager, apologising for the problems and telling me that he would cancel the order and issue a refund. Unfortunately, the very next day, the 14th of December, I received e-mail telling me that the company had shipped my goods!
I've since been on to MasterCard, who tell me that the company has done nothing wrong, and that as far as they are concerned, I still owe them the money! Yes, i can claim a refund and they will chase it up, but as far as I am led to believe, Digital-Cameras.com still get to keep my money in their account until such a time as they see fit to refund it, and I am expected to pay out for goods I cancelled and intend to refuse delivery of, should the company actually do what they say.
I think it is appalling that Digital-Cameras.com behave like this, and MasterCard offer no protection.
After a series of e-mails in which they kept rolling back my delivery date, and a broken guarantee to deliver on Friday 10th of December, I e-mailed to cancel on the same day. It was then that I discovered this is a company great at taking customers money - MasterCard told me I had already been billed - but poor at giving it back. It was not until the 13th of December that I received e-mail from Gary Smart, their on-line manager, apologising for the problems and telling me that he would cancel the order and issue a refund. Unfortunately, the very next day, the 14th of December, I received e-mail telling me that the company had shipped my goods!
I've since been on to MasterCard, who tell me that the company has done nothing wrong, and that as far as they are concerned, I still owe them the money! Yes, i can claim a refund and they will chase it up, but as far as I am led to believe, Digital-Cameras.com still get to keep my money in their account until such a time as they see fit to refund it, and I am expected to pay out for goods I cancelled and intend to refuse delivery of, should the company actually do what they say.
I think it is appalling that Digital-Cameras.com behave like this, and MasterCard offer no protection.