Strange Charge from Orange Mobile

whinswood378 · 27-12-2010, 23:37

Hi

I bought my daughter a PAYG Samsung C3050 on the Orange network....for xmas.

There are already 5 charges for.....''GPRS ap-prepaidsessio '' on her account after only 2 days.

What on earth are these charges for ?

She signed up for the PAYG Monkey plan......free internet and texts...

I just cannot work out what the above means....I spoke with an Orange cs rep and he didn't know ????

Can anyone help ?

Thanks.

alanwarwic · 28-12-2010, 00:24

Check the web statement for extra info.

It might be one of those very stupid pointless paid 'plague' services she has clicked.
Amd messaging/emailing customer services from the web account usually gets a proper answer.

prking · 28-12-2010, 06:58

It's Dolphin which has inclusive internet, not Monkey.?

whinswood378 · 28-12-2010, 08:42

Quote:

Originally Posted by prking

It's Dolphin which has inclusive internet, not Monkey.?

They told me Monkey had 2mb of free internet use every day....?

I can't find any extra info on this charge anywhere on the web statement.

prking · 28-12-2010, 14:57

Quote:

Originally Posted by whinswood378

They told me Monkey had 2mb of free internet use every day....?

I can't find any extra info on this charge anywhere on the web statement.

Sort of.
You get free music downloads and the opportunity to buy unlimited texts for £5. You also get a free days pass for 2mega bytes of browsing. you need to activate this on the days you want to use it. You do this through Orange World.
It's Dolphin that comes with free texts and free internet.

SilentLoner · 28-12-2010, 17:03

The wrong tariff maybe the answer.

whinswood378 · 28-12-2010, 20:01

Quote:

Originally Posted by SilentLoner

The wrong tariff maybe the answer.

Will know for sure when she changes to Dolphin next month.

I find it strange that an Orange CS rep can't tell us what exactly those charges are for .....

Cheers everyone.

SkyPaulusPlus · 06-01-2011, 01:38

those charges are for internet usage, as you are on monkey

27-12-2010, 23:37	#1
whinswood378 Forum Member Join Date: Sep 2010 Location: Durris Transmitter, Aberdeen Posts: 34	Strange Charge from Orange Mobile Hi I bought my daughter a PAYG Samsung C3050 on the Orange network....for xmas. There are already 5 charges for.....''GPRS ap-prepaidsessio '' on her account after only 2 days. What on earth are these charges for ? She signed up for the PAYG Monkey plan......free internet and texts... I just cannot work out what the above means....I spoke with an Orange cs rep and he didn't know ???? Can anyone help ? Thanks.

28-12-2010, 00:24	#2
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Check the web statement for extra info. It might be one of those very stupid pointless paid 'plague' services she has clicked. Amd messaging/emailing customer services from the web account usually gets a proper answer.

28-12-2010, 06:58	#3
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	It's Dolphin which has inclusive internet, not Monkey.?

28-12-2010, 08:42	#4
whinswood378 Forum Member Join Date: Sep 2010 Location: Durris Transmitter, Aberdeen Posts: 34	Quote: Originally Posted by prking It's Dolphin which has inclusive internet, not Monkey.? They told me Monkey had 2mb of free internet use every day....? I can't find any extra info on this charge anywhere on the web statement.

28-12-2010, 14:57	#5
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by whinswood378 They told me Monkey had 2mb of free internet use every day....? I can't find any extra info on this charge anywhere on the web statement. Sort of. You get free music downloads and the opportunity to buy unlimited texts for £5. You also get a free days pass for 2mega bytes of browsing. you need to activate this on the days you want to use it. You do this through Orange World. It's Dolphin that comes with free texts and free internet.

28-12-2010, 17:03	#6
SilentLoner Forum Member Join Date: Jan 2006 Location: Aylesbury Posts: 3,995	The wrong tariff maybe the answer.

28-12-2010, 20:01	#7
whinswood378 Forum Member Join Date: Sep 2010 Location: Durris Transmitter, Aberdeen Posts: 34	Quote: Originally Posted by SilentLoner The wrong tariff maybe the answer. Will know for sure when she changes to Dolphin next month. I find it strange that an Orange CS rep can't tell us what exactly those charges are for ..... Cheers everyone.

06-01-2011, 01:38	#8
SkyPaulusPlus Forum Member Join Date: Nov 2008 Location: England Posts: 3,822	those charges are for internet usage, as you are on monkey

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Strange Charge from Orange Mobile