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Strange Charge from Orange Mobile
whinswood378
27-12-2010
Hi

I bought my daughter a PAYG Samsung C3050 on the Orange network....for xmas.

There are already 5 charges for.....''GPRS ap-prepaidsessio '' on her account after only 2 days.

What on earth are these charges for ?

She signed up for the PAYG Monkey plan......free internet and texts...

I just cannot work out what the above means....I spoke with an Orange cs rep and he didn't know ????

Can anyone help ?

Thanks.
alanwarwic
28-12-2010
Check the web statement for extra info.

It might be one of those very stupid pointless paid 'plague' services she has clicked.
Amd messaging/emailing customer services from the web account usually gets a proper answer.
prking
28-12-2010
It's Dolphin which has inclusive internet, not Monkey.?
whinswood378
28-12-2010
Originally Posted by prking:
“It's Dolphin which has inclusive internet, not Monkey.?”

They told me Monkey had 2mb of free internet use every day....?

I can't find any extra info on this charge anywhere on the web statement.
prking
28-12-2010
Originally Posted by whinswood378:
“They told me Monkey had 2mb of free internet use every day....?

I can't find any extra info on this charge anywhere on the web statement.”

Sort of.
You get free music downloads and the opportunity to buy unlimited texts for £5. You also get a free days pass for 2mega bytes of browsing. you need to activate this on the days you want to use it. You do this through Orange World.
It's Dolphin that comes with free texts and free internet.
SilentLoner
28-12-2010
The wrong tariff maybe the answer.
whinswood378
28-12-2010
Originally Posted by SilentLoner:
“The wrong tariff maybe the answer.”

Will know for sure when she changes to Dolphin next month.

I find it strange that an Orange CS rep can't tell us what exactly those charges are for .....

Cheers everyone.
SkyPaulusPlus
06-01-2011
those charges are for internet usage, as you are on monkey
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