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T-Mobile changes FUP (downwards)
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plymouthbloke1974
12-01-2011
Originally Posted by jcm193:
“Good news T-Mobile customers just to mention that Ive been an 02 customer for nearly a year and ive been told CS that my unlimited data plan is now 750 meg better than t-mobiles 500 meg but not what i signed up for, so as far as iam concerned 02 have screwed over there exisitng customers contrary to popular belief”

I used 2.3GB on O2 last bill cycle and have not been throttled/charged?
jcm193
12-01-2011
Originally Posted by plymouthbloke1974:
“I used 2.3GB on O2 last bill cycle and have not been throttled/charged?”

Thanks for the info does anyone actually know what is happening iam only going on what 02 have said to me,mine is not a iphone tarrif its an unlimeted bolt on for £5 a month
jcm193
12-01-2011
Originally Posted by psionic:
“Very odd. We've got two contracts and one is old and is unlimited (and I regularly go over 750MB without any problem) and one is new which is capped at 500MB, but my wife uses that one, and doesn't use very much data anyway.”

Ive never gone over the figure of 750 meg as i was worried of being charged
alanwarwic
12-01-2011
According to the beeb they have either changed their minds or were misunderstood'.

Its new users only.

http://www.bbc.co.uk/news/technology-12176567
MrSuper
12-01-2011
My contract with T-Mobile ends in August. I've been with them for 8/9 years. Looks like when it ends i'll be leaving. No way i'll be renewing my contract when they'll only be willing to give me 500MB Internet data on my price plan. Shame because other than that i've actually been quite happy with them. But when you factor in the 20% VAT we're now paying on our mobile phone bills i want value for money and personally 500MB isn't enough.
plymouthbloke1974
12-01-2011
Originally Posted by MrSuper:
“My contract with T-Mobile ends in August. I've been with them for 8/9 years. Looks like when it ends i'll be leaving. No way i'll be renewing my contract when they'll only be willing to give me 500MB Internet data on my price plan. Shame because other than that i've actually been quite happy with them. But when you factor in the 20% VAT we're now paying on our mobile phone bills i want value for money and personally 500MB isn't enough.”

If you don't need/want an upgrade you can just stay as you are and nothing will change. Job done.
TheBigM
12-01-2011
I see one of two things happening: consumer dissatisfaction encourages networks to generally raise their game and offer more data to compete with the likes of Three.

Three wins a bunch of heavy user customers, its network gets hammered, says everyone else was right and goes back to an FUP too.

T-Mobile must have been suffering to change their policy from 3GB to 500MB otherwise it's a competitive advantage, especially if most customers only use 200MB then you're advertising one thing without having to actually provide it.
Appleseed
13-01-2011
Originally Posted by TheBigM:
“I see one of two things happening: consumer dissatisfaction encourages networks to generally raise their game and offer more data to compete with the likes of Three.

Three wins a bunch of heavy user customers, its network gets hammered, says everyone else was right and goes back to an FUP too.

T-Mobile must have been suffering to change their policy from 3GB to 500MB otherwise it's a competitive advantage, especially if most customers only use 200MB then you're advertising one thing without having to actually provide it.”

I they are suffering when 'most' customers are using around 200MB, things are bad!
I reckon they are doing this to bring themselves into line with Orange ahead of the eventual 'merger'.

I'm slightly miffed that they have changed their minds and excluded existing customers from the slapdown. I was looking forward to maybe cancelling, and using the sim-only deal from '3'. Oh well, I can be totally T-Mobile free (if things don't improve) in June 2012!
Thine Wonk
13-01-2011
Originally Posted by plymouthbloke1974:
“I used 2.3GB on O2 last bill cycle and have not been throttled/charged?”

No but you've been warned in the past by O2 about your excessive usage and been threatened with suspension of your data service. To be honest mate at over 2GB on O2 you're pushing your luck again.



http://www.digitalspy.co.uk/forums/s...30&postcount=1
Originally Posted by plymouthbloke1974:
“ I have had a text telling me very strictly to "immediately and drastically" reduce my data usage or they will disable my data.
I called O2 up and they said that my usage was excessive, so I asked him what amount is defined as excessive. 500MB? 1GB? 3GB? He interpreted it as 1GB a month. I asked him where it said that in the terms and conditions. He couldn't answer that. I also said to him that I was told to reduce my usage, but to what extent and by when? Also, couldn't answer it.”

plymouthbloke1974
13-01-2011
Originally Posted by Thine Wonk:
“No but you've been warned in the past by O2 about your excessive usage and been threatened with suspension of your data service. To be honest mate at over 2GB on O2 you're pushing your luck again.

http://www.digitalspy.co.uk/forums/s...30&postcount=1”

This thread isn't about me. Last month there was 3.5GB use and didn't get a text from them. Only time I've had a message was when I used about 3GB in 10 days several months ago.

If they suspend my data, thats fine. I've not got long left to run, so after my contract ends I'll be moving to GiffGaff or go back to using my Orange PAYM sim. I'm not going to change from my iPhone 3GS any time soon, so Sim Only will be the way to go.
technoflare
13-01-2011
What seems strange to me is that T-Mobile didn't think there would be such a reaction or that there terms would be in breach? Surely there lawyers would have told them this could happen? Wonder what there sales will be like up to Feb and after..... Glad to have 20 months to go on mine as I didnt really want to have to go to 3. Would have been nice to be free of contract though....
old bill2
17-01-2011
This article explains in more depth what will happen after you have used your 500MB.


In the wake of the recent T-Mobile debacle regarding changes to its data plans - initially unilaterally but now only for new customers, you may be wondering what the 500MB data allowance is about.

Speaking to the Guardian, a chief spokesman for the network provider explained how it would monitor the new fair usage policy.

“T-Mobile has a very sophisticated network management tool which can identify what sort of content is on the site. [After you exceed your 500MB limit] you'll be able to see text on a site, but not anything that requires streaming or downloading,” said the spokesman.

But what exactly is going to require data? When asked about viewing a YouTube page once you’ve exceeded your limit, the reply was: “That would count as streaming, so, no.”

It’s made clear Flash games like Zynga’s FarmVille and email attachments will also not be viewable when the 500MB of data has been used.

“You'll be able to view the body of the emails, but not the attachments, not download the attachments.”

T-Mobile is introducing the new changes on February 1.


http://www.knowyourmobile.com/blog/7...ge_policy.html
jswift909
17-01-2011
I've been doing some checks over the last few days. I've used about 20mb in 4 days. This is made up of residual background updates, overnight ONLY. During the day I'm using Wifi and have used, in 4 days, about 550MB made up mostly of email, browsing, the news application, checking for updates in the apps store, downing a few small apps (typically 1Mb each, x about 5), checking facebook, using twitter (a little), watching 3-4 YouTube videos (about 4-5 minutes each).

Almost everything is disabled. facebook and twitter only update when I go in to them, as does email. About the only thing which updates in the background, every 3 hours, is the weather apps. Stocks don't update unless I go in to it - which I don't.

I've also solved the problem of low-storage (messages) as I had 948 facebook contacts listed under contacts. You have phone contacts and if you slide to the right you will see flickr, facebook and twitter contacts. At some point when I was fiddling about I enabled twitter in contacts, and it synced the details of the people I was following. This meant contacts was taking up about 38MB. I cleared all contacts (Applications-> clear data) and this disabled the twitter automatic logon in contacts (deleted my username/password) and then I put back the contacts from syncing to my PC (Outlook). It was a bit of a fiddle as only some of my contacts wanted to sync down to the mobile. I went in and modified the remaining contacts and they have now synced. (This is an HTC Desire btw). When you "Clear Data" on contacts it also clears login info for facebook and twitter, but not HTC's email app, or K9. There is also several places in the applications where you need to explictely tell it not to sync, and especially tell twitter not to sync contacts.

Now I've gone from about 22MB free to 57MB free (see this using the MiniInfo app). Remember you'll need at least 25MB free to take the next update (working space needed during the update).

Wondered off the topic a bit, but the point would be that unless you stop all the background stuff syncing all the time, and you make sure you're contacts aren't trying to pull down details of your twitter followers, I think quite a few people may reach their 500MB limit quicker than they might be expecting.

The app I'm using to find our how much Wifi and 3G I'm using is called "Network Counter"
barker71
18-01-2011
What I dont understand is why T Mobile have decided to not change this until the 1st Feb surely if the network was strained etc they would have done it with immediate effect for any new customers.

Im personally concerned that even existing customers will suffer slower speeds once the 500mb cap has been reached rather than blocking everything alltogether.

I welcome anyone elses comments
old bill2
31-01-2011
Just a reminder that from tomorrow (1st) T-Mobile will be cutting their FUP down to 500MB for new and upgrading customers.
old bill2
01-02-2011
Well the 500mb limit has come in to force for new and upgrading customers who change their price plan. This is what T-Moblie site says about the new FUP.

Fair use policy – Internet on your phone

We're the only operator to offer you a fixed price for surfing and emailing on your phone with no limits and no extra charges.

Use 3G for getting online on your phone when you're out and about
Never pay more than your monthly fixed price
You can always surf and email with no limits
Is there an allowance?
You can surf and email as much as you want.

There is a 500MB allowance for streaming videos, uploading and downloading files. If you hit this limit during the month, you won't be able to do this stuff again until the next month.

For the best internet on your phone at home, connect to your home WiFi, so you won't even touch your 500MB allowance.

What about using apps?
Some apps use a normal internet connection, so they will work just like your surfing and email allowance. But there are some apps that use streaming connections, so these will fall into the 500MB allowance.


Having looked at the My account section on T-Mobile, both W&W+ and We Max have been removed from the options. They only do a 1GB mobile BB option now for new customers.

What is the Fair Use Policy for Mobile Broadband and Internet on your phone?

Devices this applies to

Fair use policy
For customers joining from February 2011, all new price plans are subject to the following Fair Use Policies:

Mobile Broadband pay monthly plan
1 GB per calendar month
Mobile Broadband Pay Per Day
250 MB per 1 day
250 MB per day for the any 7 days option
500 MB per week
1 GB per 30 days
Internet on your phone
500 MB per calendar month
There is also a 1GB upgrade option which enables you to use your phone as a modem for accessing the internet.

Customers who joined before February 2011 may have different Fair Use Policies, please refer to your original price plan terms & conditions.
MaxCherry
21-03-2012
sorry for resurrecting this from the depths....

Has anyone since renewed and been cut from 3GB to 500MB?

Its getting close to renewal time. The price plans all look rubbish at the moment - I think they want to get people on the 2 year Full Monty plans.

I want to stick to my current 18 month plan but am worried about losing 75% of my allowance.
fmradiotuner1
21-03-2012
For me to upgrade to the galaxy S2 they wanted me to pay £36 a month LOL right now I only spend £15 a month a get 300 mins and 300 text + Internet Boaster.
I have seen a good deal for the Galaxy Note on Orange for £20.50 which looks good but don't know if 500mb would be enough for me.
I might wait a bit longer see if the S2 gets cheaper
I can also use my laptop with the contract I have now to.
sotek
21-03-2012
Originally Posted by MaxCherry:
“sorry for resurrecting this from the depths....

Has anyone since renewed and been cut from 3GB to 500MB?

Its getting close to renewal time. The price plans all look rubbish at the moment - I think they want to get people on the 2 year Full Monty plans.

I want to stick to my current 18 month plan but am worried about losing 75% of my allowance.”

I renewed my discontinued Flext tariff AFTER February 2011 for a further 18 months and had it confirmed that all the terms of that discontinued plan were continued ... including the web and walk allowance which, in my case, was 1GB. So you should clearly check but if you are just continuing an existing plan you probably won't have a problem.
alanwarwic
21-03-2012
Originally Posted by jcm193:
“Ive never gone over the figure of 750 meg as i was worried of being charged”

I think t-mobile is the only one who does not charge.

Everyone else just sits on their behind and wait for unwitting users to go £100''s over.
MaxCherry
22-03-2012
Originally Posted by alanwarwic:
“I think t-mobile is the only one who does not charge.

Everyone else just sits on their behind and wait for unwitting users to go £100''s over.”

True.

They just throttle you once you go past your limit.

The problem is with Android phones they are always connected so you use quite a lot of your allowance without even realising
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