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Iplayer portable device download
CodeineVelvet
27-01-2011
I've had no problem downloading programmes to Iplayer desktop, but when i try to download to Windows Media or Portable Devices, it just comes up with 'please wait while we acquire information for your download'

I've waited and waited up to an hour at a time, tried it on different computers but it does not progress from the 'please wait' screen. How long does it usually take for this necessary 'information' to be acquired?

Thanks
christophejones
05-02-2011
I have been having the same problem downloading programs since a recent reinstall and the release of the new version of iPlayer. I was using Internet Explorer but I seem to have resolved the problem. I tried again using Firefox and this time it worked. Having checked that the program ran fine in Windows Media Player I tried downloading again using Internet Explorer and this time it worked fine.
Alexatbeeb
10-02-2011
This may be down to your ISP or security settings / software. It sounds like iPlayer is trying to get the license for the content, or check your IP is UK based, and falling over. If it was an iPlayer fault, it would affect more people.

If you get problems which are not resolved by iPlayer FAQs, then get in touch through the BBC iPlayer Help website.
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