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vodafone - what a load of tosh


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Old 30-01-2011, 18:09
lil_kim1985
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i'm on vodafone simply, and i use freedom packs which only last for 30 days. unless i go on the internet i dont get warning when its about to expire. only when i ring or tx on the day of expiry do i then get a message telling my pack has expired. i cant queue them up either.

so essentially i may aswell be on contract. rant over.
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Old 30-01-2011, 18:13
elke21
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Is it too hard to put an x on a calendar, to mark the date of expiry. Or set yourself a reminder in your phone?
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Old 30-01-2011, 18:15
Paparazzo
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Then go on contract...
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Old 30-01-2011, 18:21
queenshaks
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I thought this was a discussion forum not a rant forum.

Wait...
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Old 30-01-2011, 18:37
lil_kim1985
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I thought this was a discussion forum not a rant forum.

Wait...
the discussion who else thinks vodafone are poop?
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Old 30-01-2011, 18:38
RubusRoo
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the discussion who else thinks vodafone are poop?
Could feasibly take place in the Mobiles forum that DS kindly put in place.
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Old 30-01-2011, 18:40
lil_kim1985
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Could feasibly take place in the Mobiles forum that DS kindly put in place.
alright alright, crikey people are touchy!
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Old 30-01-2011, 18:45
summer_redux
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i'm on vodafone simply, and i use freedom packs which only last for 30 days. unless i go on the internet i dont get warning when its about to expire. only when i ring or tx on the day of expiry do i then get a message telling my pack has expired. i cant queue them up either.

so essentially i may aswell be on contract. rant over.
Ring 2345 and the automated message will tell you when your pack expires. So when you have the "date", add it to your phone's calendar and set a reminder. Not too difficult.....
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Old 30-01-2011, 18:46
Caxton
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the discussion who else thinks vodafone are poop?
Not me, I have had a contract phone in the past and am now PAYG since I retired as I use the phone much less and never had a problem with them. I must have been them for at least 12 years.The coverage excellent and far better than Orange for instance particularly away from built up areas.
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Old 30-01-2011, 18:48
Wayne Dibbly
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I thought this was a discussion forum not a rant forum.

Wait...
Useful comment from a "Forum Host".
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Old 30-01-2011, 18:49
lil_kim1985
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Not me, I have had a contract phone in the past and am now PAYG since I retired as I use the phone much less and never had a problem with them. I must have been them for at least 12 years.The coverage excellent and far better than Orange for instance particularly away from built up areas.
yeah i rarely use my phone either £10 a month is fine. thats why im reluctant to go on contract as start from minimum of £15. i use both txts and calls.

i have found the opposite with vodafone. my signal is really bad. my phone will randomly cut off during a call (which may be my samsung tocco lite) and i wont receive a tx till 2 days later. phones are so expensive these days and quite large.
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Old 30-01-2011, 18:51
queenshaks
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Useful comment from a "Forum Host".
Thanks, much appreciated
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Old 30-01-2011, 18:53
Eraserhead
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the discussion who else thinks vodafone are poop?
In September Vodafone charged me £5 for a mobile TV bundle I never ordered.

I phoned them and told them they'd made a mistake and they apologised, refunded me the money and said they would take the TV bundle off my package.

The following month it was on my bill again, £5 deducted. So I phoned them again and repeated the story and they apologised again, refunded my £5 and said it wouldn't happen again.

Guess what? I've now phoned them four times because the £5 charge is STILL appearing on my bill every month.

I eagerly await my February bill to see if it's still on there...
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Old 30-01-2011, 19:20
RubusRoo
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O2 ftw. Been with them for about 15 years (when they were BT Cellnet) lol
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Old 30-01-2011, 19:53
queenshaks
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O2 ftw. Been with them for about 15 years (when they were BT Cellnet) lol
Same here but inbetween BT Cellnet I had T Mobile but when I moved to Bucks it was rubbish. I then changed to o2, they are brilliant, rarely had problems.
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Old 30-01-2011, 19:57
QTC13
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Use the phone's calendar to set a reminder for the day before.

Problem solved surely?

Not exactly sure what you want VF to do?
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Old 30-01-2011, 20:06
lil_kim1985
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Use the phone's calendar to set a reminder for the day before.

Problem solved surely?

Not exactly sure what you want VF to do?
i would like to queue the freedom packs like they do the web packs. but im going to be changing soon again. i like o2 but the payg they dont hav both txts and calls for as cheaply as vodafone.

i think it will probably be orange next just havent seen a phone i like for some time. i like the idea of an iphone but they are too big and expensive. i cant justify spending that much money on a phone considering i hardly use mine.
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Old 30-01-2011, 22:00
iangrad
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Just go on Vodafone contract SIM only , they have many deals circa £10 PCM or £15 PCM with loads of calls & bundled texts . Its far cheaper than PAYG & far better !
Ian
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Old 31-01-2011, 10:59
BoBaDoB
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In September Vodafone charged me £5 for a mobile TV bundle I never ordered.

I phoned them and told them they'd made a mistake and they apologised, refunded me the money and said they would take the TV bundle off my package.

The following month it was on my bill again, £5 deducted. So I phoned them again and repeated the story and they apologised again, refunded my £5 and said it wouldn't happen again.

Guess what? I've now phoned them four times because the £5 charge is STILL appearing on my bill every month.

I eagerly await my February bill to see if it's still on there...

Log into live

check the my subscriptions link (Myweb.360.com) i believe then My Bill.

There is then an option for manage subscriptions located on that page, if its in there then remove it.

I would always double check after calling CS, a force of habit from calling any operator tbh.
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Old 04-02-2011, 09:27
Lee_Vodafone
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Not me, I have had a contract phone in the past and am now PAYG since I retired as I use the phone much less and never had a problem with them. I must have been them for at least 12 years.The coverage excellent and far better than Orange for instance particularly away from built up areas.
Hi Caxton,

It's great to see how happy you've been with the service we've provided you with over the years and I hope this continues to be the case for many more years to come.

Naturally, should you need any help with anything in the future you're welcome to give me a shout.

In September Vodafone charged me £5 for a mobile TV bundle I never ordered.

I phoned them and told them they'd made a mistake and they apologised, refunded me the money and said they would take the TV bundle off my package.

The following month it was on my bill again, £5 deducted. So I phoned them again and repeated the story and they apologised again, refunded my £5 and said it wouldn't happen again.

Guess what? I've now phoned them four times because the £5 charge is STILL appearing on my bill every month.

I eagerly await my February bill to see if it's still on there...
Hi Eraserhead,

Whilst it's disappointing to read about the difficulties you're experiencing here I'm sure we can get this resolved once and for all for you.

So we can take a closer look at your account to see what's causing this could you email your details across to us via the Contact us form on our website here quoting WRT135 - FAO Lee in the subject line?

When sending it could you also state your Digital Spy username and a link to your thread so we correspond your email to it?

i would like to queue the freedom packs like they do the web packs. but im going to be changing soon again. i like o2 but the payg they dont hav both txts and calls for as cheaply as vodafone.

i think it will probably be orange next just havent seen a phone i like for some time. i like the idea of an iphone but they are too big and expensive. i cant justify spending that much money on a phone considering i hardly use mine.
Hi lil_kim1985,

Although it's not possible to queue the Freedom Packs I will feed this back for future consideration.

In the meantime, Ian makes a good suggestion regarding our SIM Only plans as an alternative option for you to consider and of course it's worth bearing in mind that should you change your mind then you'll have the freedom to move back to PAYG with thirty days notice.

Although you've not seen a phone you like for a while it's always worth keeping an eye on our Coming Soon page here to see what's due to be released in the future.

In regard to the coverage concerns you've alluded to earlier in the thread I would recommend providing feedback on the affected area(s) via our coverage map here so that this can be taken in to account when future enhancements are being planned.

Kind regards to you all.

Lee

Web Relations Team

Vodafone UK
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