Originally Posted by Caxton:
“Not me, I have had a contract phone in the past and am now PAYG since I retired as I use the phone much less and never had a problem with them. I must have been them for at least 12 years.The coverage excellent and far better than Orange for instance particularly away from built up areas.”
Hi Caxton,
It's great to see how happy you've been with the service we've provided you with over the years and I hope this continues to be the case for many more years to come.
Naturally, should you need any help with anything in the future you're welcome to give me a shout.
Originally Posted by Eraserhead:
“In September Vodafone charged me £5 for a mobile TV bundle I never ordered.
I phoned them and told them they'd made a mistake and they apologised, refunded me the money and said they would take the TV bundle off my package.
The following month it was on my bill again, £5 deducted. So I phoned them again and repeated the story and they apologised again, refunded my £5 and said it wouldn't happen again.
Guess what? I've now phoned them four times because the £5 charge is STILL appearing on my bill every month.
I eagerly await my February bill to see if it's still on there...”
Hi Eraserhead,
Whilst it's disappointing to read about the difficulties you're experiencing here I'm sure we can get this resolved once and for all for you.
So we can take a closer look at your account to see what's causing this could you email your details across to us via the Contact us form on our website
here quoting WRT135 - FAO Lee in the subject line?
When sending it could you also state your Digital Spy username and a link to your thread so we correspond your email to it?
Originally Posted by lil_kim1985:
“i would like to queue the freedom packs like they do the web packs. but im going to be changing soon again. i like o2 but the payg they dont hav both txts and calls for as cheaply as vodafone.
i think it will probably be orange next just havent seen a phone i like for some time. i like the idea of an iphone but they are too big and expensive. i cant justify spending that much money on a phone considering i hardly use mine.”
Hi lil_kim1985,
Although it's not possible to queue the Freedom Packs I will feed this back for future consideration.
In the meantime, Ian makes a good suggestion regarding our SIM Only plans as an alternative option for you to consider and of course it's worth bearing in mind that should you change your mind then you'll have the freedom to move back to PAYG with thirty days notice.
Although you've not seen a phone you like for a while it's always worth keeping an eye on our Coming Soon page
here to see what's due to be released in the future.
In regard to the coverage concerns you've alluded to earlier in the thread I would recommend providing feedback on the affected area(s) via our coverage map
here so that this can be taken in to account when future enhancements are being planned.
Kind regards to you all.
Lee
Web Relations Team
Vodafone UK