%*% Orange

old bill2 · 03-02-2011, 10:32

AHHHHHHH. I have just had the misfortune of trying to deal with Oranges CS. I brought a memorable number of Ebay on a PAYT sim. It was on Orange. The owner had regested it in his name but gave me all his details so I could transfer it over to my name. I spoke to CS who said that they had I had to either (take your pick) get him to speak to them, go to a Orange shop and do it there and so on. I finally managed to speak to a UK based Premier CS rep. They took all his details and then transfered it to me. They then transfered me over to the PAYT CS who then insisted that I had to be with them 3 months before I could have a pack code.

I never thought I would be saying this. I was going to be a Orange customer (fan) for life. I have now almost lost all faith in them and cant wait till all my contracts with them end.

davethorp · 03-02-2011, 10:55

May be worth digging around the OFCOM website a bit but THIS QUESTION in the FAQs certainly makes no mention to a minimum period being a valid reason to refuse a PAC request

Lummo · 03-02-2011, 11:17

I have phoned Orange when I had my old iPhone and requested a PAC code and they said the requirements were to be with them atleast a few months, which I met of course.

marc822 · 03-02-2011, 12:03

I hate orange, such a crap network, i cant wait til i can get rid of them. Worst customer service ever and crap signal all the time. I hope they go under.

plymouthbloke1974 · 04-02-2011, 01:11

Quote:

Originally Posted by marc822

I hate orange, such a crap network, i cant wait til i can get rid of them. Worst customer service ever and crap signal all the time. I hope they go under.

OK......... You've obviously not had a contract with O2 then

PS: The minimum requirement is how long your registration details take to show in our Merlin system (usually 2 hours). A PAC can be got from then.

old bill2 · 04-02-2011, 10:10

Quote:

Originally Posted by plymouthbloke1974

OK......... You've obviously not had a contract with O2 then

PS: The minimum requirement is how long your registration details take to show in our Merlin system (usually 2 hours). A PAC can be got from then.

Tried to get a PAC code again today. The PAYT dept refused again. I ended up having to go to the executive office to get one. Whilst as ever they were more then helpful, I should not be having to trouble them for things as simple as getting a PAC code.

davethorp · 04-02-2011, 10:17

Perhaps orange are that desperate for customers they really don't want to let them go

03-02-2011, 10:32	#1
old bill2 Forum Member Join Date: Jan 2008 Posts: 621	%*% Orange AHHHHHHH. I have just had the misfortune of trying to deal with Oranges CS. I brought a memorable number of Ebay on a PAYT sim. It was on Orange. The owner had regested it in his name but gave me all his details so I could transfer it over to my name. I spoke to CS who said that they had I had to either (take your pick) get him to speak to them, go to a Orange shop and do it there and so on. I finally managed to speak to a UK based Premier CS rep. They took all his details and then transfered it to me. They then transfered me over to the PAYT CS who then insisted that I had to be with them 3 months before I could have a pack code. I never thought I would be saying this. I was going to be a Orange customer (fan) for life. I have now almost lost all faith in them and cant wait till all my contracts with them end.

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03-02-2011, 10:55	#2
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	May be worth digging around the OFCOM website a bit but THIS QUESTION in the FAQs certainly makes no mention to a minimum period being a valid reason to refuse a PAC request

03-02-2011, 11:17	#3
Lummo Forum Member Join Date: Mar 2007 Posts: 6,737	I have phoned Orange when I had my old iPhone and requested a PAC code and they said the requirements were to be with them atleast a few months, which I met of course.

03-02-2011, 12:03	#4
marc822 Forum Member Join Date: Sep 2009 Location: Warwickshire Posts: 2,985	I hate orange, such a crap network, i cant wait til i can get rid of them. Worst customer service ever and crap signal all the time. I hope they go under.

04-02-2011, 01:11	#5
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by marc822 I hate orange, such a crap network, i cant wait til i can get rid of them. Worst customer service ever and crap signal all the time. I hope they go under. OK......... You've obviously not had a contract with O2 then PS: The minimum requirement is how long your registration details take to show in our Merlin system (usually 2 hours). A PAC can be got from then.

04-02-2011, 10:10	#6
old bill2 Forum Member Join Date: Jan 2008 Posts: 621	Quote: Originally Posted by plymouthbloke1974 OK......... You've obviously not had a contract with O2 then PS: The minimum requirement is how long your registration details take to show in our Merlin system (usually 2 hours). A PAC can be got from then. Tried to get a PAC code again today. The PAYT dept refused again. I ended up having to go to the executive office to get one. Whilst as ever they were more then helpful, I should not be having to trouble them for things as simple as getting a PAC code.

04-02-2011, 10:17	#7
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Perhaps orange are that desperate for customers they really don't want to let them go

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%*% Orange