DS Forums

 
 

%*% Orange


Reply
Thread Tools Search this Thread
Old 03-02-2011, 10:32
old bill2
Forum Member
 
Join Date: Jan 2008
Posts: 621

AHHHHHHH. I have just had the misfortune of trying to deal with Oranges CS. I brought a memorable number of Ebay on a PAYT sim. It was on Orange. The owner had regested it in his name but gave me all his details so I could transfer it over to my name. I spoke to CS who said that they had I had to either (take your pick) get him to speak to them, go to a Orange shop and do it there and so on. I finally managed to speak to a UK based Premier CS rep. They took all his details and then transfered it to me. They then transfered me over to the PAYT CS who then insisted that I had to be with them 3 months before I could have a pack code.
I never thought I would be saying this. I was going to be a Orange customer (fan) for life. I have now almost lost all faith in them and cant wait till all my contracts with them end.
old bill2 is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 03-02-2011, 10:55
davethorp
Forum Member
 
Join Date: Mar 2007
Location: Preston, Lancashire
Posts: 7,255
May be worth digging around the OFCOM website a bit but THIS QUESTION in the FAQs certainly makes no mention to a minimum period being a valid reason to refuse a PAC request
davethorp is offline Follow this poster on Twitter   Reply With Quote
Old 03-02-2011, 11:17
Lummo
Forum Member
 
Join Date: Mar 2007
Posts: 6,737
I have phoned Orange when I had my old iPhone and requested a PAC code and they said the requirements were to be with them atleast a few months, which I met of course.
Lummo is offline   Reply With Quote
Old 03-02-2011, 12:03
marc822
Forum Member
 
Join Date: Sep 2009
Location: Warwickshire
Posts: 2,985
I hate orange, such a crap network, i cant wait til i can get rid of them. Worst customer service ever and crap signal all the time. I hope they go under.
marc822 is offline Follow this poster on Twitter   Reply With Quote
Old 04-02-2011, 01:11
plymouthbloke1974
Forum Member
 
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
I hate orange, such a crap network, i cant wait til i can get rid of them. Worst customer service ever and crap signal all the time. I hope they go under.
OK......... You've obviously not had a contract with O2 then

PS: The minimum requirement is how long your registration details take to show in our Merlin system (usually 2 hours). A PAC can be got from then.
plymouthbloke1974 is offline   Reply With Quote
Old 04-02-2011, 10:10
old bill2
Forum Member
 
Join Date: Jan 2008
Posts: 621
OK......... You've obviously not had a contract with O2 then

PS: The minimum requirement is how long your registration details take to show in our Merlin system (usually 2 hours). A PAC can be got from then.
Tried to get a PAC code again today. The PAYT dept refused again. I ended up having to go to the executive office to get one. Whilst as ever they were more then helpful, I should not be having to trouble them for things as simple as getting a PAC code.
old bill2 is offline   Reply With Quote
Old 04-02-2011, 10:17
davethorp
Forum Member
 
Join Date: Mar 2007
Location: Preston, Lancashire
Posts: 7,255
Perhaps orange are that desperate for customers they really don't want to let them go
davethorp is offline Follow this poster on Twitter   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 04:46.