I hate my HTC Desire HD!!!!

toastie15 · 11-02-2011, 22:33

At the end of the day you had a faulty phone on more than one occasion, you are entitled to get upgrade canceled. I don't buy a phone on contract nowdays, as in the long run works out cheaper with a sim only deal, and you only get a one year warrantly so if it goes wrong while in a 2 year contract your stuffed.

queenshaks · 11-02-2011, 23:34

Quote:

Originally Posted by rosetech

Just a thought if you have issues with CW on getting a replacement, ensure the phone they offer is at least the same value as a Desire HD!! If you want the same form factor then ask for a HTC HD7, which is a WP7 phone. I am surprised you cant get an iPhone4 on your deal - perhaps ebay the HD and pay the difference

That's what the sales lady that was dealing with us last Saturday told us we should do. I mean....the sales lady!

I've been looking at their website for similar priced phones, so no worries there.

queenshaks · 11-02-2011, 23:35

Quote:

Originally Posted by toastie15

At the end of the day you had a faulty phone on more than one occasion, you are entitled to get upgrade canceled. I don't buy a phone on contract nowdays, as in the long run works out cheaper with a sim only deal, and you only get a one year warrantly so if it goes wrong while in a 2 year contract your stuffed.

They refused to cancel the upgrade, point blank, hence the "alternative" they gave me. As mentioned earlier.

gmt-tone · 11-02-2011, 23:58

Each of the 3 phones you had, did you download the same set of apps on to them?

I sometimes come across an app which is poorly written and drains the battery.

davethorp · 12-02-2011, 09:49

Think it's time to contact the big man

Explain that you have wanted to cancel an upgrade in line with their returns policy due to a handset fault and that the store are refusing to let you.

May also be time to contact trading standards or consumer direct too

queenshaks · 12-02-2011, 20:55

Quote:

Originally Posted by davethorp

Think it's time to contact the big man

Explain that you have wanted to cancel an upgrade in line with their returns policy due to a handset fault and that the store are refusing to let you.

May also be time to contact trading standards or consumer direct too

We're going back to CW tomorrow as I'm paying for a contract without a phone at the mo. Thanks for the info.

queenshaks · 12-02-2011, 20:56

Quote:

Originally Posted by gmt-tone

Each of the 3 phones you had, did you download the same set of apps on to them?

I sometimes come across an app which is poorly written and drains the battery.

2 phones that I got to use - no I didn't.

queenshaks · 13-02-2011, 13:43

Update today - upgrade cancelled.

I can go back and choose another phone with a new contract. Now I don't know if I want to, I may downgrade and stick with the phone I already had.

davethorp · 13-02-2011, 13:49

Finally the right result

Any thoughts on what phone you want now? Guessing not an android one

queenshaks · 13-02-2011, 13:58

Quote:

Originally Posted by davethorp

Finally the right result

Any thoughts on what phone you want now? Guessing not an android one

No idea Dave, I may hang on for a while.

Thanks for all you support, you've been great.

davethorp · 13-02-2011, 14:13

If you do hang on, go to upgrades.O2.co.uk and change to 30 day sim only if you aren't already on it. Will be cheaper than a normal contract tariff and you can upgrade it straight back to a normal contract once you decide on a phone

toastie15 · 13-02-2011, 14:31

That's a great result shame you had to go through all that hassle though. My contract with Virgin was recently going to run out so bought a phone sim free, got a cracking deal with them for £10 per month. 500 mins unlimited texts and 1GB of data, so maybe you could try that route with your network.

queenshaks · 13-02-2011, 22:01

Quote:

Originally Posted by davethorp

If you do hang on, go to upgrades.O2.co.uk and change to 30 day sim only if you aren't already on it. Will be cheaper than a normal contract tariff and you can upgrade it straight back to a normal contract once you decide on a phone

The simplicity sim? That's what I used to have a few years ago, month to month basis for £20.

Husband broke his N90 after he'd had it for 6 months, it wasn't insured. To replace it he needed to fork out £400 odd quid. So I took over his contract, stopped my simplicity and he took out a new contract for the first iPhone.

Now the contract's over, I will wait. I've been to gsmarena, nothing jumps out at me, so I'll hang I think. I'm using my daughter's old mob as I've given her my old BB.

Hey ho...

queenshaks · 13-02-2011, 22:02

Quote:

Originally Posted by toastie15

That's a great result shame you had to go through all that hassle though. My contract with Virgin was recently going to run out so bought a phone sim free, got a cracking deal with them for £10 per month. 500 mins unlimited texts and 1GB of data, so maybe you could try that route with your network.

The sim free phones that I like tend to be a bit pricey hence the contract.

I think I will go back to simplicity as I said in above post. It is a great shame.

davethorp · 13-02-2011, 22:23

Quote:

Originally Posted by queenshaks

The simplicity sim? That's what I used to have a few years ago, month to month basis for £20.

Husband broke his N90 after he'd had it for 6 months, it wasn't insured. To replace it he needed to fork out £400 odd quid. So I took over his contract, stopped my simplicity and he took out a new contract for the first iPhone.

Now the contract's over, I will wait. I've been to gsmarena, nothing jumps out at me, so I'll hang I think. I'm using my daughter's old mob as I've given her my old BB.

Hey ho...

Yeah I meant a simplicity tariff. If you are out of contract which you will be once the upgrade is cancelled you can switch to simplicity and it's probably cheaper than what you pay now

Once you decide to upgrade you can upgrade your simplicity back onto a normal contract

Prodigy71 · 14-02-2011, 09:04