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Old 14-02-2011, 21:29
davethorp
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Location: Preston, Lancashire
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This thread is to serve as a repository of useful information, links and FAQs for all things to do with mobile phones.

UK Network Links

O2
Orange
Vodafone
T-Mobile
Three
Virgin Mobile
Tesco Mobile
GiffGaff

UK Network Twitters

Most UK networks have some form of presence on the twitter social network. Some also will answer basic questions and perform basic customer service through this channel. Also one network also has a twitter feed with its very best deals and this is included here

@O2
@TMobileOfficial
@Threeuk
@ThreeUKSupport
@vodafoneuk
@vodafoneukdeals

I want to keep my mobile phone number. What should I do

There is an extensive thread discussing this topic HERE however the basic process is as follows

1. Contact the network for the number you wish to keep and ask them that you wish to be given a PAC code. You will be put through to cancellations who may offer you a deal to stay but should give you the PAC code if you insist. If you are within contract they should advise you there will be a termination charge
2. Sign up with your new network if you haven't already and give them the number you wish to keep and the PAC code. You will be advised when the port will take place but this should be within 2 working days
3. Wait for porting day
4. On porting day eventually your old sim will deactivate and attempts to use it will give a registration failed message. Your number should transfer over to the new sim but it may take until the following morning for both incoming and outgoing calls or texts to be correctly routed.

I want to unlock my mobile to use on another network. How can I do this?

There is an extensive thread discussing this topic HERE however this thread has been running a long time and a lot of the information doesn't apply to newer phones

Basically your main options for unlocking are

1. Contact your network - your network may charge for this
2. Take your phone to an independent phone shop or market stall which offers unlocking - again a fee may apply but this could be less than networks charge
3. Hack the phone or use an unlock code calculator - some phones have hacking options available (free and otherwise) which allow for unlocking. This varies from handset to handset though
4. Unlock your O2 iPhone for free or for £15 - If you have an iPhone on O2 you can unlock it for free (contract) or £15 (pay as you go) by going to HERE

There may be other methods to unlock but again this varies greatly from handset to handset and you may be best asking if you aren't sure how your handset can unlocked

My Phone has developed a fault. What can I do?

Your options here depend a lot on how old your phone is

Warranty

All phones sold in the UK will come with some kind of a warranty (usually for one year or sometimes two). This is normally provided by the manufacturer and you can contact them to arrange for a repair or replacement HOWEVER.......

Sale of goods act

The sale of goods act holds a retailer liable for any faults with goods sold in the UK for a period of up to 6 years. If the phone is less than 6 months old it is for the retailer to prove that there wasn't an inherent fault present at time of purchase. Over 6 months and it falls to you to prove to the retailer (though they may not require you to).

More information on your statutory rights under SOGA can be found HERE

Apple

Ordinarily I'd say the best of the options is to claim under the sale of goods act, as it protects you more than a warranty and accepting a warranty repair from the manufacturer can diminish your rights under SOGA if something goes wrong in the future. However most retailers will send the phone away for repair which can take a couple of weeks and has been known to take longer which can be a long time to be without your phone.

If your iPhone develops a fault and you book a genius appointment, if the genius is unable to fix it they will give you a replacement phone. The replacement is a refurbished model normally but will be as new and will be covered under the original warranty period or for 3 months if there is less than 3 months left on the warranty.

Ultimately if being without your phone for a lengthy period while it is repaired is an issue, this is something worth considering

Which is best, iOS or Android?

Threads which ask this never go well. Both have their advantages and disadvantages and ultimately the decision is a personal choice

I want to know something else which isn't covered by this thread

This thread is a work in progress so if anyone else has any useful information which can be added to it, simply reply and if it is indeed useful it will be added to one of the posts at the top of the thread.

Thanks for reading and if something you want to ask isn't covered by this thread feel free to start a new thread and ask
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Old 14-02-2011, 21:29
davethorp
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Old 14-02-2011, 21:30
davethorp
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Old 14-02-2011, 21:30
davethorp
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Old 07-07-2012, 18:33
dsnik
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Regarding unsolicited texts for loans and PPI claims.
From the ICO Website

How can I stop receiving messages from these organisations?

You can report them to your network operator, who may be able to prevent further spam from the originating number. Unfortunately as the numbers often change, your network provider cannot guarantee to stop all unsolicited messages. You can either contact your network operator’s customer services or use one of the reporting numbers below:

Orange, O2 and T-Mobile: Forward the SMS to 7726
Vodafone: Forward the SMS to 87726
Three: Forward the SMS to 37726
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Old 11-04-2013, 21:16
Mr. Cool
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Under current UK law a mobile network is not required to cancel a mobile contract without charge due to poor network coverage.

However, the Communications Consumer Panel has recommended to Ofcom that all mobile network providers offer a 14 day cancellation period to protect consumers – whether this will be implemented in the near future is yet to be seen.

When can you cancel?
Although poor signal or network coverage isn’t a strong enough reason to get out of your mobile contract by law on its own, if you find that you’re unable to use your phone due to poor coverage you may be able to cancel you contract in certain circumstances.

During the cooling off period
Under current UK law you can cancel a mobile contract within the first 7 days without the need to give a reason to the provider if you have either:

Ordered online

Ordered by phone

Ordered by post

However, this 7 day window does not automatically apply to contracts purchased in store, where your ability to cancel will depend on the store's returns and cancellations policy.

Many network providers do include an additional cooling off period with their mobile phone contracts, where they can be cancelled freely without any charge.

This ‘cooling off’ period varies from provider to provider but is unlikely to be longer than a month.

While this should give you time to test your new mobile receives suitable network coverage it also means that if you encounter a problem that you should contact your mobile network immediately.

If your contract includes a network guarantee
Some mobile networks offer a guarantee of acceptable network coverage within their mobile contracts, allowing you to cancel if you find that you don’t have the signal that you expected.

However, this guarantee is not offered by every mobile network provider so you will need to check the contract terms and conditions before you apply.

Read more: http://www.money.co.uk/article/10077...get-signal.htm
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