Locked out of android HTC Hero phone

Callie Rawston · 20-02-2011, 18:59

Help!
I don't know if anyone has come across this and managed to solve it without hard wiping the phone.

Someone borrowed my phone earlier and didn't realise that the pattern I have to enter when unlocking my phone, would actually lock me out if entered that many times incorrectly. Therefore when I got the phone back it asked me to enter my gmail address and password - which I've never had before. I can only assume if I had to enter one, I used a randomly allocated one when I set it up - which I stand no chance of remembering.

So, I am now completely locked out of the phone. People can call me and I can see via a notification that I have a text/email/voicemail, but I can't access them.

If anyone knows how to fix this, I'd be grateful for any pointers, because I am seriously stuck.

Help!
Thanks. xxx

fastest finger · 20-02-2011, 19:16

1. With the phone turned off, press and hold the HOME, END CALL/POWER, and BACK buttons. The reset process will start after a few seconds.

2. Wait for the phone to finish the reset process and then press MENU

WARNING - you may lose data stored on your phone

Callie Rawston · 20-02-2011, 19:24

Quote:

Originally Posted by fastest finger

1. With the phone turned off, press and hold the HOME, END CALL/POWER, and BACK buttons. The reset process will start after a few seconds.

2. Wait for the phone to finish the reset process and then press MENU

WARNING - you may lose data stored on your phone

I'd heard of this option, but I don't want to lose my text messages - which aren't backed up anywhere.

Therefore I either need another option or I need to be able to back up what is on my locked phone without it being unlocked!

chaos77 · 20-02-2011, 21:14

no choice i'm afraid!

20-02-2011, 18:59	#1
Callie Rawston Guest Join Date: Jan 2008 Posts: 47	Locked out of android HTC Hero phone Help! I don't know if anyone has come across this and managed to solve it without hard wiping the phone. Someone borrowed my phone earlier and didn't realise that the pattern I have to enter when unlocking my phone, would actually lock me out if entered that many times incorrectly. Therefore when I got the phone back it asked me to enter my gmail address and password - which I've never had before. I can only assume if I had to enter one, I used a randomly allocated one when I set it up - which I stand no chance of remembering. So, I am now completely locked out of the phone. People can call me and I can see via a notification that I have a text/email/voicemail, but I can't access them. If anyone knows how to fix this, I'd be grateful for any pointers, because I am seriously stuck. Help! Thanks. xxx

20-02-2011, 19:16	#2
fastest finger Forum Member Join Date: Aug 2003 Location: Heart of England. Posts: 8,633	1. With the phone turned off, press and hold the HOME, END CALL/POWER, and BACK buttons. The reset process will start after a few seconds. 2. Wait for the phone to finish the reset process and then press MENU WARNING - you may lose data stored on your phone

20-02-2011, 19:24	#3
Callie Rawston Guest Join Date: Jan 2008 Posts: 47	Quote: Originally Posted by fastest finger 1. With the phone turned off, press and hold the HOME, END CALL/POWER, and BACK buttons. The reset process will start after a few seconds. 2. Wait for the phone to finish the reset process and then press MENU WARNING - you may lose data stored on your phone I'd heard of this option, but I don't want to lose my text messages - which aren't backed up anywhere. Therefore I either need another option or I need to be able to back up what is on my locked phone without it being unlocked!

20-02-2011, 21:14	#4
chaos77 Guest Join Date: May 2005 Posts: 757	no choice i'm afraid!

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Locked out of android HTC Hero phone