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Locked out of android HTC Hero phone


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Old 20-02-2011, 18:59
Callie Rawston
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Join Date: Jan 2008
Posts: 47

Help!
I don't know if anyone has come across this and managed to solve it without hard wiping the phone.

Someone borrowed my phone earlier and didn't realise that the pattern I have to enter when unlocking my phone, would actually lock me out if entered that many times incorrectly. Therefore when I got the phone back it asked me to enter my gmail address and password - which I've never had before. I can only assume if I had to enter one, I used a randomly allocated one when I set it up - which I stand no chance of remembering.

So, I am now completely locked out of the phone. People can call me and I can see via a notification that I have a text/email/voicemail, but I can't access them.

If anyone knows how to fix this, I'd be grateful for any pointers, because I am seriously stuck.

Help!
Thanks. xxx
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Old 20-02-2011, 19:16
fastest finger
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Location: Heart of England.
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1. With the phone turned off, press and hold the HOME, END CALL/POWER, and BACK buttons. The reset process will start after a few seconds.

2. Wait for the phone to finish the reset process and then press MENU

WARNING - you may lose data stored on your phone
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Old 20-02-2011, 19:24
Callie Rawston
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Join Date: Jan 2008
Posts: 47
1. With the phone turned off, press and hold the HOME, END CALL/POWER, and BACK buttons. The reset process will start after a few seconds.

2. Wait for the phone to finish the reset process and then press MENU

WARNING - you may lose data stored on your phone
I'd heard of this option, but I don't want to lose my text messages - which aren't backed up anywhere.

Therefore I either need another option or I need to be able to back up what is on my locked phone without it being unlocked!
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Old 20-02-2011, 21:14
chaos77
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no choice i'm afraid!
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