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Old 23-02-2011, 15:28
LesterForbes
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Join Date: Feb 2004
Location: Downforce Radio
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My BT Fibre Optic Broadband and Phone line went dead on Friday night.... after a call to BT the same night I was told to wait upto 3 working days... I get an email today telling me the fault has been fixed now.... great! but....... my phone was still dead, so I called my landline number and some random woman answered!! W T F ??

I called BT back & explained, A BT agent (in India) said she will have to get an Openreach engineer out to my house and warned me that i might have to pay upto £130 if the fault was my doing..!!

Right now, I'm waiting for the BT Openreach Mong to arrive and fix his balls-up! This poor family's been getting all my phone calls!

Has anyone else had this happen ?
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Old 23-02-2011, 21:51
Moff
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Mistakes are made, life moves on. Just be civil with the chap and don't accuse him, it probably wasn't his cock up.
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Old 24-02-2011, 11:37
Heinz
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I called my landline number and some random woman answered!
Does that mean you get a different woman every time you call?
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Old 24-02-2011, 14:45
LesterForbes
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I got some child answer last time, then a voicemail :S and now a BT answer 1571 message :S I blame BT and BTOpenreach! Mongs!
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Old 24-02-2011, 14:49
Appleseed
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I got some child answer last time, then a voicemail :S and now a BT answer 1571 message :S I blame BT and BTOpenreach! Mongs!
Keep an eye on your bill as presumably the calls the other person makes will be charged to you?
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Old 27-02-2011, 21:55
Bald1
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I had a similar thing happen to me a few years ago. I am on Virgin (was ntl then) and I picked up my phone to make a call and there was a conversation going on between a couple and as I live alone I knew something was wrong.

I listened to the conversation for a bit (as you do) and then said "hello" and the woman hung up and the guy got angry. He was asking who I was and how had this happened. Not knowing what to say I put the phone down and went to call customer services and he was doing that already so I joined in with this..........I won't bore you with the ins and outs but the reason for this mix up was the main box in the street had been vandalised and the engineer had plugged the wires in the wrong way so we were sharing a line.

With regard to call costs they just looked into how long this problem had been there and wrote off the call charges for both of us.........If I had known this was going to happen I would have called my cousin in Florida.

Its annoying but easily rectified.......when they pull their finger out
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