Since purchase several years ago the unit has worked perfectly. Just yesterday when I switched on the TV onto analogue for Ceefax - nothing but a faint signal on BBC1. The Digital channels were not there at all. When I switched the PVR on - hey presto! everything came on the TV. When the PVR was switched off - I lost all the channels. I've tried the PVR on 2 other TVs with the same problem. Any idea what the fault can be. All leads have been checked as OK. I could leave the PVR on all the time - but loathed to do.

The 9300 like my 9150 has two standby modes, normal and power saving. In power saving mode the aerial pass through stops working - at least it does on my 9150 and I'm sure I've read the 9300 is the same.

In the Preferences menu there is a setting Power saving in standy by. Set it to Off and see if that makes a difference.

I am assuming of course that you are not switching it off at the mains as well because that will also kill the aerial passthrough.

Just to add to what Chris said, the default for power saving in standby is ON, so if a Default Settings had been performed (intentionally or otherwise) that's what it would be set to.

Thanks for information. Tried all that and reset to default settings to no avail.

You now need to turn Power Saving OFF after doing the reset.

Are you sure Power Save In Stand-by is definitely being turned OFF? And remember if you do a Default Settings then it will be turned back on. And just to check you are putting it into stand by and not turning off at the mains - or using the On-Off switch on the back of the Humax?

Have tried every possible suggestion again to no avail. Realised it has 6 months guarantee left on it so I've emailed supplier as to how it gets fixed as it was bought from a reputable on-line supplier. For information it would appear I can still record and playback but cannot have it in standby to view normal analogue or digital TV, so there is no signal through from the aerial input to output.

What you could do is what I have. My aerial is plugged into a two way booster amp. I then take one output to my Humax and one to the telly. That way it doesn't make a blind bit of difference if the Humax is on or off.

You don't lose anything at all by doing this so if all else fails it might be an option. If you have a really strong signal then a simple passive splitter would do the job.

My partner has bought a 9300 today, I did a Default Setting to make sure everything was set and cleared and I found the default for power saving in standby is OFF not ON.

I have plugged in a standard splitter as suggested and other than losing quality of signal on BBC1/ITV/Ch5 (analogue) the Digital signal is excellent. As Sandy Heath is shutting down in March the analogue signal it does not matter so much now. Many thanks for your suggestions and help

I know you have said that you "Have tried every possible suggestion again to no avail." But you have not specifically said that you have actually turned the power saving in standby mode OFF.

If you are now satisfied that what you have done that is fine, but for the benefit of others who may have the same problem it would be good to know for definite that you did try turning the power saving in standby mode OFF. This has always proved to be the solution in all previous reports of this issue AFAIK.

Colin

Creddish - In response I had tried with power OFF with same problem as indicated. Although problem sort of now resolved with the splitter there has got to be a problem with the aerial output on the Humax. I await a reply from Humax/Supplier to my query. Again thanks to all for help.

Thanks for the clarification. I guess this one remains a mystery.

Colin

You say you have tried the aerial pass through with power OFF, this will not work and is not what Colin or the rest of us are talking about. We are talking about the menu item Power Saving In Standby which must be OFF for aerial pass through to work in standby. Just trying to clarify here.

EDIT: Just seen Colin's post so if he's happy ignore this.

Well with due respect to frappy I'm still a bit un-easy about the words he used but I felt I had nagged him enough. So long as the conclusion does not confuse anyone else with the same issue then I am "happy". Maybe frappy will feel inclined to respond to your post.

I'm guessing that like me you are a bit reluctant to accept that disabling the Power Saving standby option does not cure the problem. Frappy suggests there is a problem with the Humax RF output but why would this only be the case whilst in standby and it's OK when the PVR is fully operational.

Colin

To update on the situation - Humax sent me a reset procedure which did not work:

Please note that the following steps will not delete recorded content,

Here is the full procedure for resetting the Humax Unit:

Power OFF the receiver (on / off button at the back of the Humax)
Disconnect the Aerial cable (Just the Arial cable)
Power On the receiver (with the Arial still disconnected)
Press MENU
Select Installation
Enter your password (default = 0000)
Select Default Setting
Select YES
Enter your password (Default = 0000)
When the receiver restarts, power off (turn the power off before automatic search)
Connect the Aerial Cable
Power ON - the receiver will then search for the channels.
Once channel search is finished a 'Save' option will become available,
Finished
Please note that once step 13 is finished and you save the results, please leave it on BBC1 for ten minutes and the guide will be fully populated.
Please note also that performing a default setting may change the screen ratio to 4:3 if this happens please try the following,
Menu,
Preferences,
AV control,
Press ok on screen ratio to change from 4:3 to 16:9 then press exit,


So - I'm still in the same situation. Back to the supplier to arrange rectification under the guarantee.

OK, so that procedure includes a Default Setting procedure, According to Big-les's Post #9 that should result in the Power Saving mode being set to "off" which is what we want to confirm and prove that you still have the problem in this scenario, However I would be more convinced if you could confirm that you had definitely checked that the Power Saving mode was actually set to "off".

Colin

I can't see how Humax can claim low power consumption in standby, if the user has to actively set that mode,
Nowhere in that procedure is mention of adjusting the menu setting for power saving in standby...
Likewise.

Because of what you and Chrisjr have said I can only assume that in earlier versions of software the 'Power Saving In Standby' may have been set to ON by default. On my friend's 9300 purchased on Saturday, set up by me and running v23, a Default Setting resulted in 'Power Saving In Standby' being set to OFF.

Had an email from Humax who are offering an exchange/repair (free collection/delivery) service. Have sent off the form via email and await collection for repair or replacement. Incidentally - the power saving was set to OFF on all checks despite default being set to ON. Hope that clears that matter up.

That's what we wanted to hear but it does pose the question why is my friend's Power Saving In Standby set to OFF by default. Can anybody running v23 on a 9300 confirm one way or the other?

To finalise ths episode - Humax delivered a replacement 9300T and took my problem one away. All set up and working as it should be. Fingers crossed it will give me many years trouble free service. Many thanks for all your comments and suggestions - and oh! - the default setting for power is Off on the replacement PVR.
Cheers!

So the 'Power Saving In Standby' defaults to OFF on your replacement 9300 but ON on your old one, was the old 9300 on an earlier version of the software?

The PVR was purchased Aug 2009 and had current software updated as far as I recall. At the end of the day I still maintain the PVR aerial output died, cannot see how the standby power On/Off was relevant as I tried both modes but had the same problem. I'm a happy bunny now with a working replacment machine