Have faulty iPhone 3GS, out of warranty but have O2 insurance

Rab C · 26-02-2011, 08:31

I am a bit confused, I have a faulty iPhone where it will no longer switch to Wifi from 3G.

Have gone through all the fault finding; resetting network settings, system restore, etc. Fault exists on two independent Wifi networks that have been okay up to now and all other devices connect fine.

It sees the network and has a tick next to it in wifi settings but the 3G symbol never changes to the Wifi waves.

I have iPhone insurance from O2 but online claim form seems to biased towards lost, stolen or damaged rather than an out of warranty fault.

Do I just take it into an O2 store stating I have insurance. What is the excess for 3GS, website says 'From £50'.

JamesParkin · 26-02-2011, 08:55

Sounds an odd one, but unseat the sim, and put it back in.

A bloke from work had this, and that is all I did, and it got the wifi working again

danleto · 26-02-2011, 09:14

I had a quick look around, have you tried the steps here?

Rab C · 26-02-2011, 09:45

Power cycled router and it all came good, even though our two laptops connecting fine and fault was also present on a wifi network at a relatives..hmmm

Pencil · 26-02-2011, 11:10

Ouch.

o2 Insurance is £15 a month. Over a year, that would have come to £180. There's also a £75 excess charge (for 16GB iPhones) on top of that and you're not sure they're going to cover you? Shows you what a rip-off that is.

For £146.44, Apple would give you a replacement iPhone with their out of warranty service, which in your case, you would be eligible for.

Rab C · 26-02-2011, 19:54

Quote:

Originally Posted by Pencil

Ouch.

o2 Insurance is £15 a month. Over a year, that would have come to £180. There's also a £75 excess charge (for 16GB iPhones) on top of that and you're not sure they're going to cover you? Shows you what a rip-off that is.

For £146.44, Apple would give you a replacement iPhone with their out of warranty service, which in your case, you would be eligible for.

Indeed, this issue gave me a wake up call to the insurance and has now been cancelled.

Awshum-Yawn · 27-02-2011, 07:58

Are you still within your contract?

If your end of the contract is to keep the phone / pay the bills for the duration then o2's (as your seller) is to make sure the phone and service works for the length of the contract.

I know you have resolved your fault but don't hesitate to complain to o2 should you need to..

26-02-2011, 08:31	#1
Rab C Forum Member Join Date: Dec 2005 Location: Manchester Posts: 2,267	Have faulty iPhone 3GS, out of warranty but have O2 insurance I am a bit confused, I have a faulty iPhone where it will no longer switch to Wifi from 3G. Have gone through all the fault finding; resetting network settings, system restore, etc. Fault exists on two independent Wifi networks that have been okay up to now and all other devices connect fine. It sees the network and has a tick next to it in wifi settings but the 3G symbol never changes to the Wifi waves. I have iPhone insurance from O2 but online claim form seems to biased towards lost, stolen or damaged rather than an out of warranty fault. Do I just take it into an O2 store stating I have insurance. What is the excess for 3GS, website says 'From £50'.

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26-02-2011, 08:55	#2
JamesParkin Forum Member Join Date: Oct 2007 Location: Londinium Posts: 1,850	Sounds an odd one, but unseat the sim, and put it back in. A bloke from work had this, and that is all I did, and it got the wifi working again

26-02-2011, 09:14	#3
danleto Guest Join Date: Sep 2010 Posts: 2,519	I had a quick look around, have you tried the steps here?

26-02-2011, 09:45	#4
Rab C Forum Member Join Date: Dec 2005 Location: Manchester Posts: 2,267	Power cycled router and it all came good, even though our two laptops connecting fine and fault was also present on a wifi network at a relatives..hmmm

26-02-2011, 11:10	#5
Pencil Forum Member Join Date: Nov 2004 Posts: 4,252	Ouch. o2 Insurance is £15 a month. Over a year, that would have come to £180. There's also a £75 excess charge (for 16GB iPhones) on top of that and you're not sure they're going to cover you? Shows you what a rip-off that is. For £146.44, Apple would give you a replacement iPhone with their out of warranty service, which in your case, you would be eligible for.

26-02-2011, 19:54	#6
Rab C Forum Member Join Date: Dec 2005 Location: Manchester Posts: 2,267	Quote: Originally Posted by Pencil Ouch. o2 Insurance is £15 a month. Over a year, that would have come to £180. There's also a £75 excess charge (for 16GB iPhones) on top of that and you're not sure they're going to cover you? Shows you what a rip-off that is. For £146.44, Apple would give you a replacement iPhone with their out of warranty service, which in your case, you would be eligible for. Indeed, this issue gave me a wake up call to the insurance and has now been cancelled.

27-02-2011, 07:58	#7
Awshum-Yawn Guest Join Date: Oct 2009 Posts: 1,651	Are you still within your contract? If your end of the contract is to keep the phone / pay the bills for the duration then o2's (as your seller) is to make sure the phone and service works for the length of the contract. I know you have resolved your fault but don't hesitate to complain to o2 should you need to..

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Have faulty iPhone 3GS, out of warranty but have O2 insurance