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HTC Wildfire Dead Pixel!! |
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#1 |
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Forum Member
Join Date: Aug 2004
Posts: 1,463
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HTC Wildfire Dead Pixel!!
Hi,
I've had the Wildfire now for just over two weeks as an upgrade from Orange. Last night I noticed a dead pixel near the centre of the screen. It disappeared for a while but is now back again this morning. On a white background, it shows as a bright purple little dot on the screen and is very annoying. My question is, would this be described as a 'fault' to Orange if I called them and would I be able to get a replacement since it is under 28 days old? |
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#2 |
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Forum Member
Join Date: Oct 2006
Location: South Wales/Gran Canaria
Posts: 8,294
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A lot of suppliers of monitors have a 'dead pixel' policy, something like 2 or 3 are deemed acceptable, do phone suppliers use this 'get out' clause too?
I'd want my phone changed fast if it happened to me. |
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#3 |
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Forum Member
Join Date: Mar 2001
Location: North West
Posts: 4,883
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Quote:
Hi,
I've had the Wildfire now for just over two weeks as an upgrade from Orange. Last night I noticed a dead pixel near the centre of the screen. It disappeared for a while but is now back again this morning. On a white background, it shows as a bright purple little dot on the screen and is very annoying. My question is, would this be described as a 'fault' to Orange if I called them and would I be able to get a replacement since it is under 28 days old? Give them a call? |
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#4 |
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Orange Support
Join Date: Jan 2011
Posts: 41
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Hi Nockie,
Sorry to hear of the problems you have had with your phone. I have been in contact with our Handset Fault Team who have advised as long as this is not a result of damage you should be eligible for a replacement. With it being just one pixel the chances it the phone has been damaged is slim so they should not be a problem. Just call Customer Services from your phone (150 for PAYM or 450 for PAYG) and they will take the necessary details from you. Hope this helps. Steve, Orange Helpers Twitter: @OrangeHelpers Facebook: Orange UK |
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