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tmobile - getting handset unblacklisted


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Old 03-03-2011, 22:19
michellemc25
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anyone know if there is anything special that needs to be done to get handset back to working order when its been unblacklisted

have called t-mob over 10 times tonight and have been advised it has been unblacklisted and shows as enabled but will it will still not make calls

it keeps saying authorisation failure... any ideas ?
they wouldnt let me speak to technical and now they are closed... i have no idea

its now saying call failed instead of authorization failure
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Old 03-03-2011, 22:24
Appleseed
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What happens if you try and call the phone from a landline?
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Old 03-03-2011, 22:26
michellemc25
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its going to voicemail and the sim card is working in another handset so its definetly the phone,

dont know if its relevant but theres a wee red triangle that keeps appearing next to tmobile signal
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Old 03-03-2011, 22:28
Appleseed
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Then there's nothing more you can do (for tonight at least)
Call T-Mobile in the morning and get them to sort it for you.
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Old 03-03-2011, 22:32
michellemc25
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thanks for looking anyway
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Old 03-03-2011, 22:39
Appleseed
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May mean roaming, try re-booting the phone.
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Old 04-03-2011, 10:59
coolesticeking
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Can take up to 72 hours to be removed if it was blacklisted (although quicker for the bar to removed from the SIM) as it has to be taken off the central database which all networks now place the IMEI in once reported stolen so they cannot be used on any UK Network.
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