Morning,
I currently 8 months into an 18 month contact with Vodafoconne for the Iphone 4. Let me sate now that I am not looking to terminate this contract.
Basically I paid £120 for the phone, and pay a monthly bill of £45. When I took out the contract I specified that I wanted the DD to come out on the first of each month (or as close to)
For 4 months Vodafone took the DD on the 25th and as a result put my account into overdraft.I called their Customer Services to get this changed to what I requested. The DD then failed the month after this as they tryed to take it on the 25th again. My phone then got cut off and I called Customer services and made a payment by my Debit Card and provided them again with DD details.
For the last 4 month months this process has repeated itself. I get cut off, I call , I pay, provide them with new DD details and get connected again. Its an endless cycle.
I contacted my bank who have no issues with the DD and say I need to contact Vodafone.
My issue is now its happend again. My bill is overdue again this month and I run the risk of getting cut off again. On the last 2 times I called I was assured the DD was setup and everything was ok. I made clear to the Customer service rep on the phone if the payment does not go throu in March I would cancel the contract.
Now my question is, can I do this due to the fact they are mucking me about. And if I do am i entitled to my £120 back I paid for the handset
I know its a weird one but its driving me mad.
Mike
I currently 8 months into an 18 month contact with Vodafoconne for the Iphone 4. Let me sate now that I am not looking to terminate this contract.
Basically I paid £120 for the phone, and pay a monthly bill of £45. When I took out the contract I specified that I wanted the DD to come out on the first of each month (or as close to)
For 4 months Vodafone took the DD on the 25th and as a result put my account into overdraft.I called their Customer Services to get this changed to what I requested. The DD then failed the month after this as they tryed to take it on the 25th again. My phone then got cut off and I called Customer services and made a payment by my Debit Card and provided them again with DD details.
For the last 4 month months this process has repeated itself. I get cut off, I call , I pay, provide them with new DD details and get connected again. Its an endless cycle.
I contacted my bank who have no issues with the DD and say I need to contact Vodafone.
My issue is now its happend again. My bill is overdue again this month and I run the risk of getting cut off again. On the last 2 times I called I was assured the DD was setup and everything was ok. I made clear to the Customer service rep on the phone if the payment does not go throu in March I would cancel the contract.
Now my question is, can I do this due to the fact they are mucking me about. And if I do am i entitled to my £120 back I paid for the handset
I know its a weird one but its driving me mad.
Mike