Hi there,

I brought a 02 top up from sainsburys today with a voucher and when i type the voucher code in it dosent work, have tried it 10 times now.

any ideas?

You're definitely typing the correct number in? If so, what is the error you get? Have you tried speaking to O2 or Sainsbury?

If you paid by card check with your bank if it got cancelled because they can get blocked due to fraud.

If you paid in cash, just call o2 and they will tell you what's wrong.

The number on the recepiet has 14 numbers when 02 require 16. I guess I'll have to get another one.

Yes there should be 4 sets of 4 numbers.

E.g. 1234 5678 1234 5678

Have the other numbers not been printed?

Sure you're looking at the right number?

Is it definitely an o2 topup that the receipt purports to be?

Its not an O2 ticket if its only got 12 numbers

Must of been something wrong it Sainsburys.

I phoned 02 with the problem and told them the number they said it had to be 14 digits anyway,which i knew. They asked me for another code of the reciept and I told them it and they said the top up would be on my phone within 24 hours and it has now arrived

fantastic customer service, always been good when I have had internet problems as well.