just got this email from echostar, a bit late for me as mine is back with john lewis. i feel a bit sorry for echostar as by sending this email to all customers proves their commitment to sorting the problems ASAP, they aren't just burying their heads in the sand. i wouldn't have kept mine anyway as besides the software problems my box was to noisy for me.
Dear paul,
EchoStar Europe's Support Team have recently received feedback from a small number of customers about some scheduled recording events not being fully recorded.
We have identified this as being a software issue and not a hardware problem. Currently our Engineering Teams have developed a software update and are in the process of completing a formal software release. Our goal is to release this as soon as possible and we hope affected users understand that we are currently completing our internal quality assurance tests to ensure a complete resolution before we release this to all owners of a HDS-600RS.
In the meanwhile, we would like to clarify the problem and also offer the following advice.
Symptom:
An affected program will be listed within the main library as a successfully recorded event but the duration length will be listed as a few seconds. When attempting to playback this event the duration will also be for a few seconds also. This does not affect a specific channel or recording event type.
Workaround:
Until the software update has been released, we recommend the following steps to help ensure you do not miss any important program:
Regularly check your library to identify any program that does not show the correct duration
Look for an alternative scheduled transmission of this program (Check for a later time or possibly on another channel)
Usage of the BBC iPlayer to catchup BBC programs
We would like to apologise for this inconvenience and recommend all users to regularly visit
http://www.myechostar.com for our latest news and product updates.
EchoStar Support Team