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Old 25-06-2012, 15:30
mred2000
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Perhaps they are waiting until all boxes are out of warranty...
Considering I know a few people who only bought these in the past month or so, that will take a while...
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Old 25-06-2012, 15:43
blues-riff
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Hi

I'm new to this box and thread and having searched I can't find consistent positions on the following issues I have found.

1. Anything I play from my networked PC or a USB stick (AVI Format) has a .5 to 1 second audio delay hence lip sync is out.

2. I can play MPG 2 files but again the audio delay and fast forward and rewind does not work only play, I know the spec only includes AVI but the MPG's do play.

Can anyone adivise if these are general problems or is it just me that is experiencing this ?

Thanks for any assistance.
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Old 25-06-2012, 15:49
bramble
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Hi

I'm new to this box and thread and having searched I can't find consistent positions on the following issues I have found.

1. Anything I play from my networked PC or a USB stick (AVI Format) has a .5 to 1 second audio delay hence lip sync is out.

2. I can play MPG 2 files but again the audio delay and fast forward and rewind does not work only play, I know the spec only includes AVI but the MPG's do play.

Can anyone adivise if these are general problems or is it just me that is experiencing this ?

Thanks for any assistance.
Sadly, it's not just you. It is my main gripe with the box - I had to abandon it for media playing and I use my BluRay player instead. In fact I like it as an HDR and don't have any serious problems with its HDR function (touch wood).
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Old 25-06-2012, 16:04
blues-riff
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Sadly, it's not just you. It is my main gripe with the box - I had to abandon it for media playing and I use my BluRay player instead. In fact I like it as an HDR and don't have any serious problems with its HDR function (touch wood).
Thanks for the quick response, it is diappointing. It seems that every box has one problem or another. I also have a Technisat HDFS which accepts an external USB connected hard drive and plays my media just fine except it won't connect to the Windows 7 network, has a miserable menu structure and crashes on a frequent basis when you try to turn it off.

As you say the HDR functionality seems fine and the menu system is intuitive, the audio delay seems a rather glaring issue for a product that's been on the market this long.
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Old 26-06-2012, 09:22
Paza02
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Does anyone think there any chance of getting a refund on this box when I have had it for 11 months, fed up with constant loss of recordings, then having to reset to defaults and then add my recordings again.
Also no sign of itv player and always misses recordings on milkshake for the kids, just wish I got a humax, always thought an update would arrive to solve the issues but has never arrived.
Not sure if it helps anyone else, but have noticed you get less problems if not in power save mode, but cost you more to run ;(
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Old 26-06-2012, 10:33
sps1013
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Having trawled through most of the posts I am left in limbo...

Previously had a humax but have to say the clunky menus and poorly designed remote were not something I missed when we moved from freesat.

However, we are now looking at reusing freesat but looking at alternatives to the foxsat. We would only use it as a pvr so would want good quality recordings and consistent stable operation.

I'm confused!!!!
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Old 26-06-2012, 11:09
REPASSAC
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Having trawled through most of the posts I am left in limbo...

Previously had a humax but have to say the clunky menus and poorly designed remote were not something I missed when we moved from freesat.

However, we are now looking at reusing freesat but looking at alternatives to the foxsat. We would only use it as a pvr so would want good quality recordings and consistent stable operation.

I'm confused!!!!
I would wait for the next generation of freesat PVR's - G2 launch is overdue (However G2 EPG data is now being transmitted).
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Old 26-06-2012, 12:02
sps1013
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And how long for the g2 products?
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Old 26-06-2012, 12:17
Automan
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I was wondering if the s/w update was delayed waiting for G2?

I know the box is not 100% G2 but perhaps they have been working towards using some G2 features?

Wishful thinking

Automan.
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Old 26-06-2012, 14:36
REPASSAC
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I was wondering if the s/w update was delayed waiting for G2?

I know the box is not 100% G2 but perhaps they have been working towards using some G2 features?

Wishful thinking

Automan.
I think it would be possible to add most (except perhaps MoCA, which I would guess requires hardware support)
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Old 04-07-2012, 19:43
ClashcityRocker
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Fed up waiting for this update, it's now a year since the last firmware release, a year of putting up with he bugs.

I'm off to trading standards to get Samsung to offer me a full refund on the unit. It's clear the unit is defective in software and there is no current fix, and no details of a fix either.

I have had support tickets open for the repeated loss of recordings for over 6 months now, and I believe I am well within my right to a full refund from the manufacturer.

I'll buy a Manhattan Plaza HDR-S box as a replacement...
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Old 05-07-2012, 14:36
stillgotabox
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Can anyone else with this box confirm if they can replicate the issue so I know whether or not to send my box for repair?

http://forums.digitalspy.co.uk/showp...postcount=1574

Thank you
Once again confirmed that its either an issue with my box or the latest firmware.

I've added the first 8 BBC olympic SD streams as shown at

http://en.kingofsat.net/find.php?que...ics&Submit=Zap

I pressed saved and they were added to my all channels list. I then deleted all of them. Then I performed the same manual scan again, the channels were found, I selected save and this time they were not added to my all channels list.

(I then added all the HD streams currently available and I won't be deleting any of them.)

This confirms to me that either the issue is with my box or this firmware. Can someone please do the same 'test' with the SD streams to confirm if this is a firmware issue? This would be much appreciated as Samsung have offered a repair of my box, but if it's a firmware issue I want to send confirmation it is so hopefully they will resolve this bug.

The issue being if I manually scan for channels with x frequency and delete any of them, if at a later time I scan for channels with the same frequency they will be detected but won't be added to the all channels list.

Thank you
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Old 06-07-2012, 07:24
ClashcityRocker
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Good luck sending it away for repair for a firmware fault...

The guys fixing it won't be able to do anything...
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Old 06-07-2012, 12:23
stillgotabox
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Good luck sending it away for repair for a firmware fault...

The guys fixing it won't be able to do anything...
I believe it is a firmware fault, I would like it 'confirmed' so to speak as I can let Samsung know that my box doesn't need
to be repaired.

If someone can do the 'test' mentioned in my previous post confirming they have the same bug I can link to it in my support message.

Thank you
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Old 06-07-2012, 16:31
stillgotabox
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I believe it is a firmware fault, I would like it 'confirmed' so to speak as I can let Samsung know that my box doesn't need
to be repaired.

If someone can do the 'test' mentioned in my previous post confirming they have the same bug I can link to it in my support message.

Thank you
I've now notified Samsung it is a firmware fault.
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Old 06-07-2012, 19:21
stillgotabox
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I've now notified Samsung it is a firmware fault.
Response from Samsung

Thank you for your email. I am sorry for the trouble you are currently having and understand the inconvenience this may have caused.

In regards to your email we hope to have this issue resolved as soon as possible.

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards
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Old 06-07-2012, 19:44
EMcG67
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Samsung responded to my query yesterday saying that there is no date for a firmware update despite telling me in May that their AV engineer, Joe, said it would be available in June/July.
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Old 12-07-2012, 19:28
Gerry84265
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hi everyone,
Maybe somebody can help me as I have no idea why the box keeps switching itself off after what could be a few minutes or a few hours.
I have tried the software reset but it still switches off. Is this a known problem or do you think that the box is faulty?

Thanks
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Old 13-07-2012, 08:56
Automan
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hi everyone,
Maybe somebody can help me as I have no idea why the box keeps switching itself off after what could be a few minutes or a few hours.
I have tried the software reset but it still switches off. Is this a known problem or do you think that the box is faulty?

Thanks
Not a common issue.

What make TV do you have and is it connected to the TV using HDMI?

When it turns when making a recording do you end up with two recordings (before and after it turned off) which would point to the box crashing and rebooting.

Automan.
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Old 13-07-2012, 15:18
Langtonone
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I have been plagued with this problem on my second (replacement) box and posted on here regarding it some time ago. No one replied so I assumed that I was alone!
Samsung suggested 1) reset - no good, 2) re-download software and re-install - still no good. It really is infuriating but if it goes off during a programme being watched and recorded, the recording goes on unaffected - strange. It is going into standby it seems in a completely random pattern. If anybody can suggest a cure I will be delighted.
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Old 13-07-2012, 15:40
grahamlthompson
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I have been plagued with this problem on my second (replacement) box and posted on here regarding it some time ago. No one replied so I assumed that I was alone!
Samsung suggested 1) reset - no good, 2) re-download software and re-install - still no good. It really is infuriating but if it goes off during a programme being watched and recorded, the recording goes on unaffected - strange. It is going into standby it seems in a completely random pattern. If anybody can suggest a cure I will be delighted.
It might be a source of IR in the room like a low energy bulb. Try covering the IR receiver on the box.
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Old 13-07-2012, 17:00
Langtonone
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It might be a source of IR in the room like a low energy bulb. Try covering the IR receiver on the box.
Thanks, interesting hypothesis although I can't find any proven scientific references to low energy bulbs causing this. We don't have low energy bulbs or fluorescents anyway or any known sources of 900nm ish signals except possibly other remotes. It will be worth blanking the IR receiver area when it starts to happen again though. It can be every few seconds or once every couple of days - difficult to pin down!
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Old 13-07-2012, 18:14
grahamlthompson
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Thanks, interesting hypothesis although I can't find any proven scientific references to low energy bulbs causing this. We don't have low energy bulbs or fluorescents anyway or any known sources of 900nm ish signals except possibly other remotes. It will be worth blanking the IR receiver area when it starts to happen again though. It can be every few seconds or once every couple of days - difficult to pin down!
There was a case of a lcd TV ccfl back light stopping a foxsat-hdr remote control working until the TV had been on 30 minutes.

http://blogs.rnw.nl/medianetwork/the...wave-reception

http://forums.digitalspy.co.uk/showthread.php?t=735192

loads more if you Google it.
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Old 13-07-2012, 19:56
Langtonone
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There was a case of a lcd TV ccfl back light stopping a foxsat-hdr remote control working until the TV had been on 30 minutes.

http://blogs.rnw.nl/medianetwork/the...wave-reception

http://forums.digitalspy.co.uk/showthread.php?t=735192

loads more if you Google it.
Hmmm, it does seem to be a very mixed picture and somewhat contradictory, it must be easy to confuse just which effect is causing what problem in some of these cases. Not quite what I had in mind with scientifically verified effects!

Just to explain further, in my case we ONLY use incandescent lamps no low energy at all, also, this effect occurs when using the Samsung as a radio tuner through the HIFI amp, in daylight, no TV is switched on in the house, no lights, very strange. Nevertheless if I get the opportunity I will try your suggestion of taping over the IR receiver with black tape. Thanks.
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Old 14-07-2012, 07:45
Automan
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I was thinking of IR from another device but the box seems to only use the same code for on and off so I would expect it also to turn on by itself.

Automan.
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