just upgraded mine i do not remember ther being a use tv feature in the picture setings before( i may be mistaken). I also complained to samsung and got this response about the usual issues.
The ITV Player application is currently available to customers who own a
7000 or 8000 series Samsung Smart TV released in 2011 or 2012 (D-series
or E-series, respectively).
Users of these TVs will need to update their firmware in order to
receive the app - please confirm your TV's full model code in your next
email should you require further information or assistance in doing
this.
Once the TV is updated the ITV Player application will be available to
customers in the Samsung App Store.
The ITV Player application will soon be available to 5000 and 6000
series Samsung Smart TVs but is not currently available - exact release
date TBA.
We currently have no further news nor a timescale on a release date for
the app on set top boxes, BluRay players or home theatre systems.
I apologise for any inconvenience this may cause.
In regards to the blank library issue, we hope to have a software update
available for this product in the near future to rectify this issue once
and for all. If your PVR keeps experiencing the issue despite the reset
and is not always restoring your recorded items, we will refer the box
for repair (the hard drive will be reformatted so you will lose any
remaining recordings).
Please confirm if you would like us to proceed with this.
If you have any additional queries or require further assistance, please
contact Samsung again and we will be happy to help.