|
||||||||
Which operators have UK call centres? |
![]() |
|
|
Thread Tools | Search this Thread |
|
|
#26 |
|
Forum Member
Join Date: Jul 2010
Posts: 996
|
First time in 6 years?? You are lucky, 90% of the time when I phone Orange i'm put through to Indian. I don't mind foreign call centres if they had a decent level of English but the just don't understand but I think half the time the connection is crap and they can't half hear you
|
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#27 |
|
Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
|
Quote:
I love it when they tell you you'll have to pay the balance of your contract, hoping thats going to scare you into staying.
This isn't something unique to Orange
|
|
|
|
|
#28 |
|
Forum Member
Join Date: Sep 2009
Posts: 270
|
when i originally registered my 3 Sim the the operator couldn't understand my accent and entered my name phonetically into the system, it was some months later before i realised as i tried to register a credit card and was told the account was not in my name! I will give the indian staff credit for sorting it out promptly, i find them both polite and efficient, i put the blame for this on the big companies as this kind of situation arrises through directing queries to staff that do not understand regional accents.
|
|
|
|
|
|
#29 |
|
Forum Member
Join Date: Dec 2003
Location: Preston
Posts: 3,605
|
To me it's not the communication , its the quality of the line. When you are faced with trying to understand an accent against a poor line you just aren't going to win. At least with a high quality line you have half chance!
|
|
|
|
|
|
#30 |
|
Forum Member
Join Date: Feb 2005
Location: Isle of Dogs
Posts: 2,157
|
Quote:
To me it's not the communication , its the quality of the line. When you are faced with trying to understand an accent against a poor line you just aren't going to win. At least with a high quality line you have half chance!
|
|
|
|
|
|
#31 |
|
Forum Member
Join Date: Feb 2009
Posts: 3,981
|
Quote:
Virgin's sales is certainly in the UK, retentions (are you thinking of leaving us option) is also in the UK. Other than that you mainly get to speak to the Indians.
|
|
|
|
|
|
#32 |
|
Forum Member
Join Date: Dec 2004
Posts: 102
|
Vodafone has call centres in the UK and Eygpt. The call centre in the two countries are very good indeed - no faults whatever, first class service.
Brooke Bond |
|
|
|
|
|
#33 |
|
Forum Member
Join Date: Jul 2006
Location: Scotland
Posts: 15,714
|
I think O2 are the only network that you are guaranteed to speak to someone in the UK, the rest are a mix.
|
|
|
|
|
|
#34 |
|
Inactive Member
Join Date: Oct 2009
Location: Space
Posts: 634
|
Quote:
Vodafone has call centres in the UK and Eygpt. The call centre in the two countries are very good indeed - no faults whatever, first class service.
Brooke Bond |
|
|
|
|
|
#35 |
|
Forum Member
Join Date: Jan 2006
Posts: 802
|
I've always gone through to UK call centres with Vodafone.
|
|
|
|
|
|
#36 |
|
Forum Member
Join Date: Feb 2012
Posts: 2
|
Vodafone NOT UK call center
Hi I am looking to change mobile operators as Vodafone did have UK call centers but not anymore, at least not past 5pm. The operators I spoke to didn't seem to understand that I have two phones and when I called to connect a sim to a new upgrade they managed to disconnect my other phone and have been unable to sort out the problem!
I hope o2 are still UK based. |
|
|
|
|
|
#37 |
|
Forum Member
Join Date: Oct 2004
Posts: 14,645
|
It's not so much about where they are based, but how well they are trained, or how much initiative they're given to resolve problems.
You can have horrific UK call centres. |
|
|
|
|
|
#38 |
|
Forum Member
Join Date: Feb 2015
Posts: 1,325
|
Wow old thread. Last I spoke to Vodafone they weren't UK but they were still very good at getting my problem solved.
Three isn't UK based except for the highest levels, I think EE were moving it all back to the UK and o2 have been UK for a long time I think. It's important to remember though that just because they're foreign it doesn't mean they're crap but it does in general I think suggest that the operator isn't as keen to invest in the best customer service and getting issues post-sale resolved. |
|
|
|
|
|
#39 |
|
Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,259
|
Vodafone have a call centre in Kilmarnock in Scotland.
|
|
|
|
|
|
#40 |
|
Forum Member
Join Date: May 2015
Posts: 84
|
Quote:
Vodafone have a call centre in Kilmarnock in Scotland.
|
|
|
|
|
|
#41 |
|
Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
|
Quote:
Wow old thread. Last I spoke to Vodafone they weren't UK but they were still very good at getting my problem solved.
Three isn't UK based except for the highest levels, I think EE were moving it all back to the UK and o2 have been UK for a long time I think. It's important to remember though that just because they're foreign it doesn't mean they're crap but it does in general I think suggest that the operator isn't as keen to invest in the best customer service and getting issues post-sale resolved. |
|
|
|
|
|
#42 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,887
|
Quote:
EE's CS is now 70% UK based and more repatriation is underway to take this above 90% by the end of next year. Orange does have some UK staff but not as many and most of T-Mobile is overseas. That is unlikely to change...
|
|
|
|
|
|
#43 |
|
Forum Member
Join Date: Mar 2001
Location: North West
Posts: 4,885
|
Quote:
Most of T-Mobile/EE is UK-based; most of Orange is overseas.
|
|
|
|
|
#44 |
|
Forum Member
Join Date: Jul 2007
Posts: 3,993
|
Quote:
Most of T-Mobile/EE is UK-based; most of Orange is overseas.
Nothing like arguing with staff about where staff are located .
|
|
|
|
|
|
#45 |
|
Forum Member
Join Date: Oct 2012
Location: Newcastle
Posts: 1,510
|
EE sales and tech support is UK, there's a call centre up here in Newcastle, one in Darlington and I think there's one down south near Plymouth?
I did get through to somewhere not in the UK when I called retentions mind, so it seems they might have different departments in different areas. |
|
|
|
|
|
#46 |
|
Forum Member
Join Date: Mar 2005
Posts: 3,644
|
I was with Vodafone for many years and always got through to UK call centers and they were crap so left for Three and have not had a problem with their call centers (think it's India).
It all depends on the quality of the staff and training wherever in the world they are - you can have crap UK call centers, good UK ones and the same in any country. |
|
|
|
|
|
#47 |
|
Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
|
Quote:
EE sales and tech support is UK, there's a call centre up here in Newcastle, one in Darlington and I think there's one down south near Plymouth?
I did get through to somewhere not in the UK when I called retentions mind, so it seems they might have different departments in different areas. ![]() UK sites include, Plymouth, Darlington, Derby, North Tyneside (2 sites), Merthyr Tydfill, Greenock and Belfast. There are also centres in the Irish Republic. |
|
|
|
|
|
#48 |
|
Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,392
|
Quote:
Plymouth, eh?
![]() UK sites include, Plymouth, Darlington, Derby, North Tyneside (2 sites), Merthyr Tydfill, Greenock and Belfast. There are also centres in the Irish Republic.
|
|
|
|
|
|
#49 |
|
Forum Member
Join Date: Aug 2006
Location: 🇬🇧
Posts: 1,362
|
Quote:
Plymouth, eh?
![]() UK sites include, Plymouth, Darlington, Derby, North Tyneside (2 sites), Merthyr Tydfill, Greenock and Belfast. There are also centres in the Irish Republic. |
|
|
|
|
|
#50 |
|
Forum Member
Join Date: Mar 2001
Location: North West
Posts: 4,885
|
Quote:
Not forgetting Sunderland.
|
|
|
![]() |
|
All times are GMT. The time now is 05:02.





.
