Vodafone have moved most of their call centres abroad now, in the last week I've been through to South Africa and Mumbai, it's all 'scripted' conversations, they speak with a exaggerated American twang, which I've been told is from learning English through, language course tapes. From the States 
Ask them anything not on the 'script' like when will the matter be sorted? They repeatedly tell you they understand your problem and then make you tell them repeatedly what the problem is? Followed by "Yes Ma'am I understand your problem."
It's not understood at all, and they can't ever sort it either. Bloody joke

Ask them anything not on the 'script' like when will the matter be sorted? They repeatedly tell you they understand your problem and then make you tell them repeatedly what the problem is? Followed by "Yes Ma'am I understand your problem."
It's not understood at all, and they can't ever sort it either. Bloody joke




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