the issues are explained in the first and subsequent posts.

Thats cool.
your choice.

Is this chap ok in the head, its pretty simple

OP's Contract was due to end in April, in January he esquired about iphone but did not commit to anything. 3 then took it upon themselves to extend the OP's contract by 12 months without his consent.

thank you

sounds like one of their call center staff.

Ha Ha

when did they lower the contract rate from £15 to £10 ?

I was tempted by three's tarrif but I have been warey as I'm currently with o2 who to be fair are really good (both signal and customer service).
I'm due an upgrade in may and I was thinking about switching to three but don't think I'll bother now. I think usually if something looks too good to be true then it probably is

I'll just hope o2 can do me a good deal on the iphone or htc desire hd

around the end of January, they never specified a specific date.

Did you not notice?

unfortunately not, i don't get a paper bill from then and never really twigged that my bill from them had decreased amongst all the other bills coming out at around the same time.

I just found this thread after googling as I have a similar problem... I'm hoping someone can help me or give me some advice.

My situation is as follows:

My original contract with 3 was a Sim Only (Sim 100) rolling monthly contract. I bought it specifically for the Free 3-3 calls, as my family and girlfriend all signed up at the same time. I had been on this contract (happily) for approx a year.

A few weeks ago I noticed that there was a Sim only contract that included free internet. I phoned up 3 just to inquire whether I could have free internet added to my account. The man in the Indian call centre was rude and kept ignoring my question, and instead kept offering me new contracts. I had to persist in telling him I didn't want a new or different contract, and I explicitly told him I wanted to stay on my current contract. After about 10 minutes of him being obnoxious he finally said he would add internet and hung up on me.

I thought everything was fine until a few weeks later my phone cut off and I was told I had used up my call allowance. I thought this was impossible as I only use my phone for 3 to 3 calls. I checked my account and apparently I now owed £50 in call charges.

I called up 3 and after a lot of investigation found out that my contract had been completely changed to a different Sim only package which didn't include Free 3 to 3 calls and instead had free internet. Obviously I was shocked as I had been very explicit with the previous agent that I didnt want to switch from my current deal.

I was told they would get back to me with information, which they never did.. so I called again. I got through to a very sympathetic 3 agent who said he believed my story and to not worry. He told me to 'enjoy my weekend' as the charges would be cancelled as there had obviously been a mistake. He said it was clear from my call useage that I only used 3 to 3 calls. He said they would deal with the matter internally and that an investigation would be carried out. He assured me that would be a formality and someone would get back to me to confirm everything in the next couple of days. No one ever called me back.

Over a week later I still had heard nothing and called them. They told me the investigation was on going.

Today I got a call from them saying that they had decided my charges were valid and that I would not get my money back. Obviously I was outraged. I asked how they could claim the charges were valid when changes were made to my account without my permission. Obviously it was like talking to a brick wall. Conveniently they no longer had the call logs, which would have proved without a shadow of a doubt that I never authorised a change to my account. I asked what they did during their investigation.. apparently they checked to see if the call log was there.. and it wasnt. That was it.

I was never sent any notification that my contract was changing. No text/email/call/letter. Essentially they can change your contract without your permission and you can be none the wiser. There are no safeguards in place to stop them.

So now I have no clue how to proceed. I have contacted my bank and informed them of the situation, but they were vague as to what can be done. I have cancelled the direct debit but I know that doesnt achieve much.

As of yet, the money hasnt been taken out of my account.

I would appreciate any help or advice you have. Surely I have rights in this situation. I have no problem paying for services that I use, but it's outrageous that an over zealous sales agent can make changes to my account with my permission.

Thank you
Benjamin

As an ex employee of Three I can confirm this is very true.
They have a horrible management style that breeds this activity.

I hate Three!

Have mobile broadband with them and wouldn't have any complaints if it wasn't for them increasing the price of the contract as and when they like. Three say that they can as inflation is included within the T&Cs, and, admittedly, it is. But it's so confusing to read, that I'm actually sure I can cancel as it's in another section.

It's currently with my MP as Three are stubborn and Otelo and Ofcom are useless.

Firstly, don't call them, it's pointless.

Email the Executive Office at executive.office@three.co.uk. Let them know your circumstances and, maybe something will happen. Good luck!

I left because of this. I got my first contract at 18 with 3, I had started university. The sales rep promised me this great 18 month contract where I paid half price for 9 months, then I could reduce the tarrif to pay a similar amount, albeit less minutes, for the rest. After 9 months I rang to say I needed to reduce the tarrif, nope, told me the conditions had changed and I would not be allowed to reduce the tarrif, only upgrade it. So being a struggling financially university student I was conned into paying £45 a month for a contract for 9 months. I went to Orange straight after and have never had any problems with them.

It continiues on a rolling contract. Ie you can cancel whenever you want to.

In the OPs situation, three have put him on a new 12 month contract without his permission or knowledge. They claim he renewed the contract and got an iphone when this is not the case.

Pretty simple if you ask me.

deleted....

here is the number address and email address of the 3 top people i used it many times when i was with them it got me away from them http://www.lsdigitalmedia.co.uk/fed-...cutive-office/ use it complain about there customer service

I once years ago had an issue with 3 but fortunately I had put it all in writing. In the end I sent everything I'd written to the CEO and within 24 hours had a phone call from that office with a more than satisfactory ending. If I don't put it in writing I at least log it on my 3 file. I do that with any enquiries I make with whatever company/person I deal with if I need to have a record of what was said or at least when I rang. Try that - it is very handy to recall exactly when something took place - I've been doing it all my working and now retired life, old habits are useful sometimes!

There is a call centre in Scotland but usually only deal with business customers.