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Vodafone payg phone not registering?


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Old 25-03-2011, 23:41
DXRulz
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Join Date: Dec 2006
Location: Oswestry, Shropshire
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Today i bought a Nokia 5230 on Vodafone PAYG.

Everytime i try to register online i get the security code by text bit done but then the following comes up and i can't go any further because it won't accept my DOB, says its "Invalid" and i don't have a PIN because its a new sim!!


http://img691.imageshack.us/img691/4421/vodafonezp.jpg
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Old 26-03-2011, 20:01
tv hurts my eye
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Location: heart of Notts
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I had the same problem two weeks ago,and like you I just couldn't make any headway on the vodafone website. Both my DOB and pin number were listed as invalid, so I call the vodafone helpline. and was informed that my sim number was already registered!... after some "gentle persuasion" I convinced their guy that I had literally only just opened the packaging on the sim, which came with a new payg samsung europa. They reset the sim registry and told me to try the website again, after waiting for 15 minutes for the details to reset. I went back to the website and registered with no problems.

I suspect it was a glitch on the site, which jumped a stage in the registration process and logged the DOB and pin as all zeros.

Just call them on the number provided on the website (call from a landline, using your mobile will cost you 25 pence to connect) explain that the details registered are not correct, and follow the instructions that they give you.


Cushty!
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Old 27-03-2011, 22:10
DXRulz
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It seems Vodafone have sorted this "bug" in the system, the normal page showed up when i tried again earlier today
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