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Faulty Vodafone USB dongle?


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Old 01-04-2011, 18:53
drabble
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Join Date: Jun 2007
Posts: 613

I have a Vodafone K3565 rev 2 dongle that I think is faulty, the dongle will continually connect and disconnect from a USB port, the SIM is fine I have had it in a phone and it registers to the network ok and I have tried it on different laptops.

Just trying to figure out my options.

Its still under warranty I bought it from Tesco originally so could I return it to Vodafone directly or will they insist on returning to the retailer?

I don't want to lose my tariff as its the old non expiry £15/1GB, so could I swap the SIM without issue if I buy a newer VF PAYG dongle?

Thanks.
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Old 02-04-2011, 20:13
passionfruit69
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Join Date: Jun 2010
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Take it back to Tesco and ask for a replacement dongle or if you contact Vodafone they should deliver a replacement and you hand over your faulty dongle to the driver when delivered. Both Tesco and Vodafone are pretty good and replacing faulty goods especially if your still in a contract or it's within the warrenty. Nothing to worry about
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