I signed up for a 24 month contract with T-Mobile a few months back. Previously I had been with them and they had been really good - mobile data was quick, customer services were good and everything worked as it should.
Fast forward to today and the mobile data speed is so inconsistent - the difference between it and 3 all over the country is huge, rarely is it quick. Seems to have got worse since they bought in Orange signal share.
Also, customer services although still OK , can't follow simple instructions. I emailed to sort a problem with my voicemail (which incidentally I solved myself)
They had a little tick box asking if you would prefer a call or an email (I chose the latter as I work funny hours sometimes and don't want to be woken when I forget to put my phone on silent)
But they still called (though to be fair they did email to say I didn't answer!)
As I said, they used to be really good, and I hope they go back to being that way as I have 19 months to go on my contract!
Fast forward to today and the mobile data speed is so inconsistent - the difference between it and 3 all over the country is huge, rarely is it quick. Seems to have got worse since they bought in Orange signal share.
Also, customer services although still OK , can't follow simple instructions. I emailed to sort a problem with my voicemail (which incidentally I solved myself)
They had a little tick box asking if you would prefer a call or an email (I chose the latter as I work funny hours sometimes and don't want to be woken when I forget to put my phone on silent)
But they still called (though to be fair they did email to say I didn't answer!)
As I said, they used to be really good, and I hope they go back to being that way as I have 19 months to go on my contract!
