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Have fun trying to leave 3... |
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#1 |
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Forum Member
Join Date: Mar 2006
Location: Swansea, UK.
Posts: 2,469
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Have fun trying to leave 3...
http://www.theregister.co.uk/2011/04/11/ofcom_porting/
lol just lol, beat my record of 15 minutes all those years ago!
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#2 |
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Forum Member
Join Date: Oct 2004
Posts: 14,648
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I had no problem leaving 3 (due to a lack of coverage) - they admitted the coverage was not going to be improved any time soon in my area, offered to end the contract, tried to keep me on with a vastly reduced contract, and gave me my PAC. Only took about 20 minutes.
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#3 |
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Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
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It seems little has changed.
If you have ported a number to another company you will be less able to negotiate a decent retention deal. This is because the donor company gets a 'lifetime' forwarding fee from every call you make. That is not in consumers interests but does help keep profits up |
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#4 |
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Forum Member
Join Date: Oct 2004
Posts: 14,648
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Quote:
It seems little has changed.
If you have ported a number to another company you will be less able to negotiate a decent retention deal. This is because the donor company gets a 'lifetime' forwarding fee from every call you make. That is not in consumers interests but does help keep profits up I wonder if the call goes through every network the number has been with? |
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#5 |
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Forum Member
Join Date: Aug 2005
Location: UK
Posts: 9,826
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Quote:
But that should even out - people port numbers from Network A to Network B, and people leave Network B for Network A and take their number with them.
I wonder if the call goes through every network the number has been with? |
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#6 |
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Forum Member
Join Date: Aug 2004
Location: moon
Posts: 12,983
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Quote:
Makes you wonder. My current number started on Vodafone in July 2005, then I transferred to O2 in October 2007 then went to Virgin Mobile in September 2009 before porting it to 3 last month...
Maybe that's why sometimes when dialling people it takes ages between pressing dial and the phone ringing. What happens if you port back to vodafone, will it annul all the travelling through other networks or will it do one massive circle. |
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#7 |
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Forum Member
Join Date: Nov 2009
Posts: 3,921
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Quote:
Makes you wonder. My current number started on Vodafone in July 2005, then I transferred to O2 in October 2007 then went to Virgin Mobile in September 2009 before porting it to 3 last month...
Orange to Three to Tesco to Vodafone and come October Giff Gaff. This is over abou 6 years. |
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#8 |
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Forum Member
Join Date: Jan 2006
Location: Aylesbury
Posts: 3,995
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Would be very interesting to find out these answers wouldn't it b
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#9 |
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Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
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Quote:
But that should even out
The older or larger the company, the more numbers they have a lifetime income from. It puts any small or new company at a major disadvantage. |
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#10 |
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Forum Member
Join Date: Oct 2004
Posts: 14,648
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Quote:
Nope.
The older or larger the company, the more numbers they have a lifetime income from. It puts any small or new company at a major disadvantage. I don't recall 3 whinging about the costs of the current system (could be wrong), so presumably it's not much of an issue for them. |
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#11 |
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Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
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Quote:
Which only really disadvantages 3.
Not as badly as the ridiculous fees charged for 0870,0845 and even Freephone 0800 numbers. To me that's yet another anti-consumer money making racket. I'm sure it also effects piggy back companies like GiffGaff, Tesco and Asda and even BT. The main company to gain has to be Everything Everywhere. |
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#12 |
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Forum Member
Join Date: Jun 2007
Posts: 1,710
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My number started on BT Cellnet in May 1999!
As for leaving 3, persistence is required from my experience. You have to listen to a hell of a lot of rubbish before you get your PAC Code |
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#13 |
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Forum Member
Join Date: Oct 2004
Posts: 14,648
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Quote:
In my reckoning it certainly disadvantages us the consumer.
Porting is free (some networks will actually pay you for porting in, 3 used to give £10, don't know if they still do), and it's not like we pay for incoming calls. It's not as if our bills would go down (not that they are that expensive anyway) if the porting system is to change. |
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#14 |
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Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
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What do you mean why?
Just because there is no advertised surcharge for ported numbers does not mean they do not lose out and have to charge more to stay in profit. |
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#15 |
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Forum Member
Join Date: Jul 2005
Posts: 4,412
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Quote:
It seems little has changed.
If you have ported a number to another company you will be less able to negotiate a decent retention deal. This is because the donor company gets a 'lifetime' forwarding fee from every call you make. That is not in consumers interests but does help keep profits up
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#16 |
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Guest
Join Date: Jun 2005
Posts: 3,556
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3s customer service really hold the network back from being the biggest and best in uk they offer really good deals phones but when you need help they don't.
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#17 |
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Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
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Quote:
are you saying that if you were to move from say, Orange to O2, that when your new contract expires, O2 are likely to give you a worse retention deal than Orange would have done?
![]() Until today I never even knew it existed but one has to assume it needs to be taken into account. When I left 3 a year ago they surprisingly never attempted to retain me at all. Just maybe the lifetime 'port in' fees was a factor. |
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#18 |
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Forum Member
Join Date: Mar 2011
Location: Hertfordshire
Posts: 2,938
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Quote:
I've no idea what the number originator gets for the lifetime of the number.
Until today I never even knew it existed but one has to assume it needs to be taken into account. When I left 3 a year ago they surprisingly never attempted to retain me at all. Just maybe the lifetime 'port in' fees was a factor. While it is true that in the early days of mobile number porting calls to ported numbers had to be directed to the original network and then forwarded to the current network Ofcom have been doing a lot to change this. From 1 September 2009 all mobile to mobile calls are required to be routed directly to the current provider. Only calls that originate from other sources (i.e. landlines) are still permitted to be routed to the original network and then forwarded to the current provider, and these calls must be directly routed by the end of 2012, which is also the date when the same direct routing system must be in place for ported land line numbers. |
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#19 |
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Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
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Quote:
I've found they often try to bend facts to suit the spin they want to put on stories.
It is qite easy to spot the facts based stories which are more reliable/informative than any of our tabloids. |
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#20 |
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Forum Member
Join Date: Mar 2011
Location: Hertfordshire
Posts: 2,938
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Quote:
err it is called humour which is their trait
It is qite easy to spot the facts based stories which are more reliable/informative than any of our tabloids. |
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#21 |
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Forum Member
Join Date: Oct 2003
Location: the wild world web
Posts: 28,132
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Are you sure? For now I'm siding with TheRegister on this one.
From the wiki. "One of the very few countries to not use ACQ/CDB is the UK where calls to a number once it has been ported are still routed via the Donor network. .......... Indirect Routing also means that if the Donor network develops a fault or goes out of business, the customers who have ported out of that network will lose incoming calls to their numbers" |
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#22 |
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Forum Member
Join Date: Sep 2005
Posts: 598
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I did leave them to go to Tesco Mobile, lured by excellent Iphone deal. Easy to leave them, no hassle at all, 7-8 minutes did the trick. I ll be back to Three by the end of the Summer.
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