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Bad news Orange moving abroad, good news workers can keep there jobs - BUT ???


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Old 21-04-2011, 09:01
mtaylor1811
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This story is a couple of days old now and although I can see the funny side, its not funny at all. If this story is true it just shows the contempt that Orange have for there Customers and workers - no wonder Orange and T mobile are going down the pan!

http://www.telegraph.co.uk/finance/n...ilippines.html
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Old 21-04-2011, 14:43
carnivalist
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I assume this menas an end to Orange UK Customer Services? If so, I'm off.
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Old 21-04-2011, 14:54
nikproffitt
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To be honest with you, I already thought orange customer services was already in Asia judging by the accents of the people when I call.........
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Old 21-04-2011, 15:39
clonmult
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To be honest with you, I already thought orange customer services was already in Asia judging by the accents of the people when I call.........
The majority of their customer services definitely *are* based offshore - more than just the accents, its the overall attitude.

I was mildly surrprised when I last called - first spoke to someone offshore who was actually very good - polite, clearly spoken, helpful, then I got put through to someone in the UK who was equally good.

Doubt thats typical of their customer services though.
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Old 21-04-2011, 15:40
mred2000
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I've always spoken to UK based CS with Orange... they can be hit and miss anyway!
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Old 21-04-2011, 16:11
ACU
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An Orange employee who decline to be named told The Northern Echo that: “No-one in their right mind would want to move to Manila.
To be honest I rather live in Manilla than Darlington. Who in their right mind would live in Darlington?
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Old 21-04-2011, 17:37
mikey86uk
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To be honest I rather live in Manilla than Darlington. Who in their right mind would live in Darlington?
i lol'd
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Old 21-04-2011, 23:23
plymouthbloke1974
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To be honest with you, I already thought orange customer services was already in Asia judging by the accents of the people when I call.........
I can assure you that I'm not in Asia

The EE Press Office are attempting to get the article corrected as it does contain errors.
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Old 22-04-2011, 00:19
tortfeasor
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...

I was mildly surrprised when I last called - first spoke to someone offshore who was actually very good - polite, clearly spoken, helpful, then I got put through to someone in the UK who was equally good.

Doubt thats typical of their customer services though.
Funnily enough I had a similar experience when I telephoned customer services back in February. It still took me a good 10 minutes before I actually spoke to somebody though.
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