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Bad news Orange moving abroad, good news workers can keep there jobs - BUT ???
mtaylor1811
21-04-2011
This story is a couple of days old now and although I can see the funny side, its not funny at all. If this story is true it just shows the contempt that Orange have for there Customers and workers - no wonder Orange and T mobile are going down the pan!

http://www.telegraph.co.uk/finance/n...ilippines.html
carnivalist
21-04-2011
I assume this menas an end to Orange UK Customer Services? If so, I'm off.
nikproffitt
21-04-2011
To be honest with you, I already thought orange customer services was already in Asia judging by the accents of the people when I call.........
clonmult
21-04-2011
Originally Posted by nikproffitt:
“To be honest with you, I already thought orange customer services was already in Asia judging by the accents of the people when I call.........”

The majority of their customer services definitely *are* based offshore - more than just the accents, its the overall attitude.

I was mildly surrprised when I last called - first spoke to someone offshore who was actually very good - polite, clearly spoken, helpful, then I got put through to someone in the UK who was equally good.

Doubt thats typical of their customer services though.
mred2000
21-04-2011
I've always spoken to UK based CS with Orange... they can be hit and miss anyway!
ACU
21-04-2011
Quote:
“An Orange employee who decline to be named told The Northern Echo that: “No-one in their right mind would want to move to Manila.”

To be honest I rather live in Manilla than Darlington. Who in their right mind would live in Darlington?
mikey86uk
21-04-2011
Originally Posted by ACU:
“To be honest I rather live in Manilla than Darlington. Who in their right mind would live in Darlington?”

i lol'd
plymouthbloke1974
21-04-2011
Originally Posted by nikproffitt:
“To be honest with you, I already thought orange customer services was already in Asia judging by the accents of the people when I call.........”

I can assure you that I'm not in Asia

The EE Press Office are attempting to get the article corrected as it does contain errors.
tortfeasor
22-04-2011
Originally Posted by clonmult:
“...

I was mildly surrprised when I last called - first spoke to someone offshore who was actually very good - polite, clearly spoken, helpful, then I got put through to someone in the UK who was equally good.

Doubt thats typical of their customer services though.”

Funnily enough I had a similar experience when I telephoned customer services back in February. It still took me a good 10 minutes before I actually spoke to somebody though.
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