Same applies to all of the networks. They ALL have the ability to revise their terms and conditions and change their offers. Good thing about Gifffgaff is theres no contractual commitment so if they change things you can move elsewhere without penalty.

2 networks have recently introduced unlimited, whilst O2 dropped unlimited a couple of years ago and now Giffgaff's CEO is saying it's probably unsustainable for them.

Can I remind you that there is nothing unique about Giffgaff being no commitment, by saying "the good thing about Giffgaff" you make it sound like they are the only Pay as you go network.

It's the only provider currently offering a no commitment unlimited Internet product for £10 a month. If they don't sustain it they will loose customers as they have no contractual agreement with them so they will have to take very careful consideratin of that fact.

Congestion can be dealt with in lots of ways and all of the networks have in place effective managment systems to regulate their usage.

I had a failed top up, it took 3 days before an agent replied with an obvious cut. & paste email so I asked a different question and 4 more days later I received EXACTLY the same response word for word.
A total joke IMO
As for the community forum this has become useless due to it now being full of barely literate individuals who all post identical responses (which are often wrong) with the sole aim of trying to gain a few pennies from kudos and to try and offer their free sims

I take it you are now leaving?
Great isn't it that you are not forced to be there for up to two years. Good old British freedom of choice......

I top-up on line and so far no problems.

I just add a goodybag each month from my credit.

Easy!

It seems that every network has it's problems. Just look on here at the Voda, O2, Orarnge T-Mobile threads slagging off either the signal or the customer service. For 3 read both.

Talk Mobile also offer cheap deals on the Voda network but not unlimited data.

The BIG advantage of Giff Gaffs CS is that you can't be pee'd off by a call centre in some third world country like - well lets not name names. At least with Giff Gaff you are not waiting for 3 hours on the phone before you are fobbed off.

Correct you wait several days to be fobbed off instead

It would be easy IF it actually worked

As is the same with every single other Pay As You Go option

So are you happy with your new provider?

I have been with Vodafone on my second phone for many years now and never had a single problem with their website, Topping up credit or their network in general.

I always assumed I used alot of data but after actually monitoring how much data I use in reality per month over a few months I have discovered It actually works out better value for me to be on VF with my main phone.

I average 300-400mb per month data and 200-300 texts and people mostly call me so not much in outbound calls at all.
I have also been added to my partners Vodafone Family so the majority of calls I do make are 'free'

I can get 500mb data / 300 texts for a £10 top up aswell as keeping the £10 so within 3 months I will most likely have accumulated at least £25 credit for any other call I have to make after 6 months I will likely have near on £60 so in effect I will never run out of credit and I wont be paying for something I'm not actually using.

I very rarely send MMS, maybe 1 or 2 a year so 36p makes no difference and I wouldn't call 08 numbers from my mobile anyway, I'd use my housephone so that is no issue

I don't constantly bother Customer Services but whenever I have called 191 they have been very polite, helpful and resolved my query straight away.

Vodafone's online forum (yes, they have one aswell) is neat, well presented and actually helpful where as giffgaff's has been allowed to become a spam filled pit of bullsh*t IMO
with everyone posting identical, often useless or just plain wrong information in the hope of getting kudos points.

I'm leaving this thread now as I won't be drawn in to a my network is better than yours argument.

Which is the best network is totally subjective to the individual and IMO people should go with what serves them best.

I will say though that the concept of giffgaff is excellent but the implementation is dire.

I don't think there was a 'My network is better' argument anywhere. I merely asked if you had moved, based on your bad experience.
I don't disagree about the forums being full of morons. So I can't see why you would run from a non existent argument.....
Luckily you are with Vodaphone....Good network when I was with them.....So the problems with GiffGaff don't really impact on your life, great news....Enjoy.

I wasn't running from a non-existent argument as such, just leaving the discussion before the thread goes that way as they inevitably do just like when a discussion starts about which internet browser people use or whether they have Sky or Virgin TV etc..

When it comes to these things it is all totally subjective to the individuals wants,needs and experiences.

I like Vodafone and have always had very good service from them so I will recommend them if anyone asks however I'm not bothered in the slightest if the next person chooses a different network as equally at their location Vodafone could be as useless to them as 3 is to me, not that I think 3 is a bad network infact it's a good fast network but it suffers badly from being on 2100mhz resulting in poor indoor coverage (which they admit)

My 2 experiences of giffgaff have both been bad in different ways, but as you rightly say, I'm on VF now so if giffgaff's system crashes again I will neither know (unless I read it on here) or care

True - and the response is often "it should be working now, try again" - so you try again, and it isn't working, so you email....and wait another several days...and the cycle begins again.

You're right about the forums also - loaded to the gills with people cutting and pasting in an effort to get points, it's laughable really.

But I shouldn't say that - I'll just say it was my experience, and someone else's experience might be blissful, so go ahead and try GiffGaff.

Sorry, I thought you had gone... I agree completely with your post...
As I've said before. I have no brand loyalty any more than they have loyalty to me. However, whilst my mobile usage is totally free of both charges and any problems, I'm very happy.