I know this isnt the best group but there doesnt seem to be one for discussion on fixed land lines.

I have a problem, or my parents have a problem, been trying to ring their landline for a couple of days and no answer, this morning got a private company! So seems that there is a crossover problem with their line.

I rang sky to report it and they want to do testing at my parents house before the will take it any further. I have no way of contacting them as I am miles away, know no one who can, I guess my parents dont even know there is anything wrong with the line! Surely if it is calling someone else it is not a issue from inside their house!

Is there a way of getting these faults sorted without being made to jump through hoops, this is clearly something that is external from their house.

Any advice?