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OCD and Mobile Contracts |
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#1 |
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Forum Member
Join Date: Jan 2008
Posts: 621
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OCD and Mobile Contracts
A friend of mine has over the last year or so taken out multiple contracts with Orange, Vodafone and T-Mobile. This would not be a problem only he had been diagnosed with obsessive compulsive disorder (OCD). So he was not in a fit mental state when he took out the contracts. Is it just a case of paying the contracts off or is there anyway of getting the contracts reduced/cancelled due to his mental health ?
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#2 |
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Forum Member
Join Date: Feb 2010
Posts: 397
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Quote:
A friend of mine has over the last year or so taken out multiple contracts with Orange, Vodafone and T-Mobile. This would not be a problem only he had been diagnosed with obsessive compulsive disorder (OCD). So he was not in a fit mental state when he took out the contracts. Is it just a case of paying the contracts off or is there anyway of getting the contracts reduced/cancelled due to his mental health ?
I'd say your friend is bound by the terms but it may be worth firing a letter off to each network explaining the situation to see if they are willing to help out. |
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#3 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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There's a similar thread on MoneySavingExpert but with slight differences?
Perhaps there is an issue with contracts being bought by persons unable to make a considered decision? Or is this thread inspired by the other one? |
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#4 |
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Forum Member
Join Date: May 2002
Location: Warrington
Posts: 2,458
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A doctor's note would help any attempt to cancel, alond with a return of any phones, and maybe copies of the multiple contracts to show what he had done
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#5 |
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Vodafone Support
Join Date: Apr 2010
Posts: 17
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Hi old bill2,
I’m sorry to see the problems your friend has faced here and I appreciate how concerned you will be. If you can email us via here we’ll be able to look into this further for you. (When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team). Best wishes, Jenny Web Relations Team Vodafone UK |
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#6 |
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Guest
Join Date: Dec 2007
Posts: 2,070
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If you can prove that their mental state did not allow them ability to fully understand the terms under which they would be bound then the contact could be made void with the return of all goods and services.
Very difficult to prove though |
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#7 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
If you can prove that their mental state did not allow them ability to fully understand the terms under which they would be bound then the contact could be made void with the return of all goods and services.
Very difficult to prove though On the other forum, the consensus seems to be that a proper assessment of the person needs to take place, establishing whether the person is capable of making their own decisions. This would mean that someone else could legally make decisions on their part and they could be monitored very closely. Once this has been proved then write to the service provider with the documentation (allowing the provider to talk to the guardian/carer) and asking for a way forward. |
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