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Old 25-04-2011, 10:18
mourinhosmissus
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I have a Samsung LE46A656A LCD telly and yesterday morning when I switched it on at the mains (I only ever switch it on/off at the mains), it clicked as it usually does and the little red light on the front flashed but it wouldn't come on. It then just carried on clicking as though it was trying to come on but couldn't, so I pushed the mains plug thinking that would help and it worked, however, the same thing has just happened again but pushing the mains plug has had no effect.

I've just had a look around the back of the telly and I pulled out the mains connector and blew off any dust but it still won't work.

It's not even 3 years old yet!

Is it knackered or repairable? I'm assuming that it's maybe a loose connection but can it be fixed?

Please don't tell me I have to save up for another one.
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Old 25-04-2011, 11:00
mourinhosmissus
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I left it clicking for about 90 seconds and it's now come on.

I've also had look around online and there seems to be a known problem with the capacitators.

It looks like I'll be giving Samsung a ring tomorrow.
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Old 25-04-2011, 11:00
-GONZO-
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Is it still clicking?
Have you tried the fuse in the plug?
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Old 25-04-2011, 11:05
Legerdemain
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Is that a Series 5 Samsung?
It does sound like the capacitor issue, but I thought the Series 5 were okay and didn't use the under-rated ones.
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Old 25-04-2011, 11:30
mourinhosmissus
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Is it still clicking?
Have you tried the fuse in the plug?
I did think it might be the fuse but then I thought that if it was, it would just be dead, wouldn't it?

I don't suppose there's any harm in changing in though, so I'll go and dig out a new one.
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Old 25-04-2011, 11:32
gemma-the-husky
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youve probably worn the switch out, switching off at the mains. i'm sure there'll be some stuff about capacitors not discharging properly and thel ike.

same reason you shouldn't turn a pc off at the mains, (although that's to do with disks as well)

leave the thing on.
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Old 25-04-2011, 11:32
mourinhosmissus
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Is that a Series 5 Samsung?
It does sound like the capacitor issue, but I thought the Series 5 were okay and didn't use the under-rated ones.
It's a series 6.

If the series 5 is OK, you'd think series 6 would be too but alas, no.
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Old 25-04-2011, 11:35
mourinhosmissus
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youve probably worn the switch out, switching off at the mains

leave the thing on.
What, forever?

The reason I always switch off at the mains is a bit of a throw back to my old CRT TV where the on/off button would wear out.

Could I really have worn the on/off switch out if it's never been used?
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Old 25-04-2011, 12:18
Nigel Goodwin
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Could I really have worn the on/off switch out if it's never been used?
No, that was a silly suggestion

It's most probably duff capacitors in the PSU, a VERY, VERY common failing on Samsung TV's. To make matters worse, it's quite common for their failure to cause other damage. Unfortunately Samsungs spares policy means that quite often spares are no longer available after 18 months or so, often rendering the sets scrap.

If it is capacitors?, you really need it doing BEFORE it causes further damage.

As an independent retailer we stopped selling Samsung for that reason - but actual Samsung dealers we've spoken do get over the problem via their Samsung sales rep (who provides them new sets for the obselete ones out of his own budget).
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Old 25-04-2011, 12:32
hx1yamaha
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I have also hit the problem with Samsung refusing to send anybody out to even look at my TV that was only a few months old and the analogue section had failed.
They eventually said live with it because they all go digital in 2 years time.
So Samsung is now on my list of companies I will never do business with again
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Old 25-04-2011, 13:01
mourinhosmissus
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No, that was a silly suggestion

It's most probably duff capacitors in the PSU, a VERY, VERY common failing on Samsung TV's. To make matters worse, it's quite common for their failure to cause other damage. Unfortunately Samsungs spares policy means that quite often spares are no longer available after 18 months or so, often rendering the sets scrap.

If it is capacitors?, you really need it doing BEFORE it causes further damage.

As an independent retailer we stopped selling Samsung for that reason - but actual Samsung dealers we've spoken do get over the problem via their Samsung sales rep (who provides them new sets for the obselete ones out of his own budget).
I'm going to phone Samsung tomorrow and hope they can do something. I wasn't aware of this capacitor (sorry, I've been calling it a capacitator - shows what I know ) problem until now.

I have also hit the problem with Samsung refusing to send anybody out to even look at my TV that was only a few months old and the analogue section had failed.
They eventually said live with it because they all go digital in 2 years time.
So Samsung is now on my list of companies I will never do business with again
Oh bum.
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Old 25-04-2011, 13:33
Nigel Goodwin
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I have also hit the problem with Samsung refusing to send anybody out to even look at my TV that was only a few months old and the analogue section had failed.
They eventually said live with it because they all go digital in 2 years time.
So Samsung is now on my list of companies I will never do business with again
Sorry, Samsung have no right to refuse to repair a set under warranty regardless of the type of fault - DSO is certainly no excuse.

However, you shouldn't be contacting Samsung anyway, but the retailer you bought the set from - the warranty is from THEM, not Samsung. If they try and refer you to Samsung, tell them to do it instead - it's their responsibility, and them who has to comply with the SOGA.
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Old 25-04-2011, 13:34
emptybox
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This PSU/capacitor problem with Samsungs is the reason I have taken out an extended warranty/insurance on my 18 month old series 5 Samsung.
I don't normally bother with such things.
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Old 25-04-2011, 13:45
Legerdemain
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Samsung have admitted some liability on the capacitor issue. They will send out spares if you contact them and tell them specifically what is happening. Although I heard they were only covering sets made from 2006 - 2008 with 10v capacitors.
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Old 25-04-2011, 13:55
mourinhosmissus
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Samsung have admitted some liability on the capacitor issue. They will send out spares if you contact them and tell them specifically what is happening. Although I heard they were only covering sets made from 2006 - 2008 with 10v capacitors.
I bought mine in 2008, so hopefully I'll be covered.

Thanks to everyone for your replies. I realise that I should have put this in the TV sub-section, so I appreciate all your help.
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Old 26-04-2011, 11:38
mourinhosmissus
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Update:-

I phoned Samsung this morning and when I mentioned that it was probably a capacitor problem and Samsung is aware of it, she gave me the name of a local authorised repair shop and said that Samsung would require a report from them and if it is the capacitors, they'll fix it for free, however, the repair shop wants £108 to come out!

The woman in the shop couldn't tell me whether Samsung would reimburse me the call-out fee. The TV's too big for me to lug it all the way up to Croydon and even then they want 80-odd quid if I bring it in myself.

I'll give Samsung another ring and ask if they'll pay the call-out.

For the record, the telly won't start at all today.
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Old 26-04-2011, 12:27
alves
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Pretty shocking when Samsung sponsor the club your fella used to manage!
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Old 26-04-2011, 12:48
Sizewell Bee
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Yes keep on to them.
One of my neighbours had the same problem, and they authorised a TV repair firm from Swansea to deal with the set (it was the capacitors).
My neighbour did not have to contact the TV repair firm as this was done by Samsung themselves, they should give you a reference number for the repair which the TV repair firm uses to get reimbursed.
Although the firm had to take the TV with them to Swansea
(80 Mile round trip) my neighbour was not charged anything at all as this is a known fault.
Good luck.
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Old 26-04-2011, 12:50
Nigel Goodwin
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Update:-

I phoned Samsung this morning and when I mentioned that it was probably a capacitor problem and Samsung is aware of it, she gave me the name of a local authorised repair shop and said that Samsung would require a report from them and if it is the capacitors, they'll fix it for free, however, the repair shop wants £108 to come out!

The woman in the shop couldn't tell me whether Samsung would reimburse me the call-out fee. The TV's too big for me to lug it all the way up to Croydon and even then they want 80-odd quid if I bring it in myself.

I'll give Samsung another ring and ask if they'll pay the call-out.

For the record, the telly won't start at all today.
Asssuming Samsung will fix the problem under warranty, then they will only pay the standard warranty charges (which won't be as much as £108). However, assuming this company are an approved Samsung warranty agent, they shouldn't be charging you the £108 if Samsung agree that it's covered.

If the set ISN'T covered by Samsung, then the service agents will quite rightly charge you accordingly - as Samsung won't pay them a penny.
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Old 26-04-2011, 13:01
mourinhosmissus
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Pretty shocking when Samsung sponsor the club your fella used to manage!
I know! The cheek of them!
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Old 26-04-2011, 13:02
mourinhosmissus
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Yes keep on to them.
One of my neighbours had the same problem, and they authorised a TV repair firm from Swansea to deal with the set (it was the capacitors).
My neighbour did not have to contact the TV repair firm as this was done by Samsung themselves, they should give you a reference number for the repair which the TV repair firm uses to get reimbursed.
Although the firm had to take the TV with them to Swansea
(80 Mile round trip) my neighbour was not charged anything at all as this is a known fault.
Good luck.
That's interesting and good to know - it gives me a bit of ammunition when I phone them back, which will have to wait now until either later today, or tomorrow.
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Old 26-04-2011, 13:08
mourinhosmissus
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Asssuming Samsung will fix the problem under warranty, then they will only pay the standard warranty charges (which won't be as much as £108). However, assuming this company are an approved Samsung warranty agent, they shouldn't be charging you the £108 if Samsung agree that it's covered.

If the set ISN'T covered by Samsung, then the service agents will quite rightly charge you accordingly - as Samsung won't pay them a penny.
I'm not sure about warranty; I didn't take out an extra warranty but the television is not quite 3 years old and I would expect an expensive electrical item such as this to have a lifespan in excess of 3 years.

The company are approved by Samsung as it was Samsung who gave me their number but I am going to get back to Samsung to ask if they'll reimburse me this call-out fee if the problem turns out to be the capacitors.

I'll also bear in mind what Sizewell Bee said in their post.
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Old 26-04-2011, 13:09
gemma-the-husky
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am i not correct in thinking though, that turning off at the plug may circumvent whatever internal power-off routine is normally employed - and the OP would be better just leaving it in standby
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Old 26-04-2011, 13:57
chrisjr
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am i not correct in thinking though, that turning off at the plug may circumvent whatever internal power-off routine is normally employed - and the OP would be better just leaving it in standby
It probably would. But without knowing what happens during the shut down cycle it's difficult to say if any harm is being done.

Having said that I would always use the power button on the remote to put the telly into standby and only then switch off at the mains.

Certainly with something like my Humax PVR which caches the EPG to it's hard drive when going into standby, it is probably always best to go standby, wait till it's done it's shutdown routine and only then hit the mains switch.
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Old 26-04-2011, 17:30
Nigel Goodwin
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am i not correct in thinking though, that turning off at the plug may circumvent whatever internal power-off routine is normally employed - and the OP would be better just leaving it in standby
There's nothing to matter in a TV, turning off at the wall is perfectly fine.
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