Help! My telly won't start

mourinhosmissus · 25-04-2011, 10:18

I have a Samsung LE46A656A LCD telly and yesterday morning when I switched it on at the mains (I only ever switch it on/off at the mains), it clicked as it usually does and the little red light on the front flashed but it wouldn't come on. It then just carried on clicking as though it was trying to come on but couldn't, so I pushed the mains plug thinking that would help and it worked, however, the same thing has just happened again but pushing the mains plug has had no effect.

I've just had a look around the back of the telly and I pulled out the mains connector and blew off any dust but it still won't work.

It's not even 3 years old yet!

Is it knackered or repairable? I'm assuming that it's maybe a loose connection but can it be fixed?

Please don't tell me I have to save up for another one.

mourinhosmissus · 25-04-2011, 11:00

I left it clicking for about 90 seconds and it's now come on.

I've also had look around online and there seems to be a known problem with the capacitators.

It looks like I'll be giving Samsung a ring tomorrow.

-GONZO- · 25-04-2011, 11:00

Is it still clicking?
Have you tried the fuse in the plug?

Legerdemain · 25-04-2011, 11:05

Is that a Series 5 Samsung?
It does sound like the capacitor issue, but I thought the Series 5 were okay and didn't use the under-rated ones.

mourinhosmissus · 25-04-2011, 11:30

Quote:

Originally Posted by -GONZO-

Is it still clicking?
Have you tried the fuse in the plug?

I did think it might be the fuse but then I thought that if it was, it would just be dead, wouldn't it?

I don't suppose there's any harm in changing in though, so I'll go and dig out a new one.

gemma-the-husky · 25-04-2011, 11:32

youve probably worn the switch out, switching off at the mains. i'm sure there'll be some stuff about capacitors not discharging properly and thel ike.

same reason you shouldn't turn a pc off at the mains, (although that's to do with disks as well)

leave the thing on.

mourinhosmissus · 25-04-2011, 11:32

Quote:

Originally Posted by Legerdemain

Is that a Series 5 Samsung?
It does sound like the capacitor issue, but I thought the Series 5 were okay and didn't use the under-rated ones.

It's a series 6.

If the series 5 is OK, you'd think series 6 would be too but alas, no.

mourinhosmissus · 25-04-2011, 11:35

Quote:

Originally Posted by gemma-the-husky

youve probably worn the switch out, switching off at the mains

leave the thing on.

What, forever?

The reason I always switch off at the mains is a bit of a throw back to my old CRT TV where the on/off button would wear out.

Could I really have worn the on/off switch out if it's never been used?

Nigel Goodwin · 25-04-2011, 12:18

Quote:

Originally Posted by mourinhosmissus

Could I really have worn the on/off switch out if it's never been used?

No, that was a silly suggestion

It's most probably duff capacitors in the PSU, a VERY, VERY common failing on Samsung TV's. To make matters worse, it's quite common for their failure to cause other damage. Unfortunately Samsungs spares policy means that quite often spares are no longer available after 18 months or so, often rendering the sets scrap.

If it is capacitors?, you really need it doing BEFORE it causes further damage.

As an independent retailer we stopped selling Samsung for that reason - but actual Samsung dealers we've spoken do get over the problem via their Samsung sales rep (who provides them new sets for the obselete ones out of his own budget).

hx1yamaha · 25-04-2011, 12:32

I have also hit the problem with Samsung refusing to send anybody out to even look at my TV that was only a few months old and the analogue section had failed.
They eventually said live with it because they all go digital in 2 years time.
So Samsung is now on my list of companies I will never do business with again

mourinhosmissus · 25-04-2011, 13:01

Quote:

Originally Posted by Nigel Goodwin

No, that was a silly suggestion

It's most probably duff capacitors in the PSU, a VERY, VERY common failing on Samsung TV's. To make matters worse, it's quite common for their failure to cause other damage. Unfortunately Samsungs spares policy means that quite often spares are no longer available after 18 months or so, often rendering the sets scrap.

If it is capacitors?, you really need it doing BEFORE it causes further damage.

As an independent retailer we stopped selling Samsung for that reason - but actual Samsung dealers we've spoken do get over the problem via their Samsung sales rep (who provides them new sets for the obselete ones out of his own budget).

I'm going to phone Samsung tomorrow and hope they can do something. I wasn't aware of this capacitor (sorry, I've been calling it a capacitator - shows what I know

) problem until now.

Quote:

Originally Posted by hx1yamaha

I have also hit the problem with Samsung refusing to send anybody out to even look at my TV that was only a few months old and the analogue section had failed.
They eventually said live with it because they all go digital in 2 years time.
So Samsung is now on my list of companies I will never do business with again

Oh bum.

Nigel Goodwin · 25-04-2011, 13:33

Quote:

Originally Posted by hx1yamaha

I have also hit the problem with Samsung refusing to send anybody out to even look at my TV that was only a few months old and the analogue section had failed.
They eventually said live with it because they all go digital in 2 years time.
So Samsung is now on my list of companies I will never do business with again

Sorry, Samsung have no right to refuse to repair a set under warranty regardless of the type of fault - DSO is certainly no excuse.

However, you shouldn't be contacting Samsung anyway, but the retailer you bought the set from - the warranty is from THEM, not Samsung. If they try and refer you to Samsung, tell them to do it instead - it's their responsibility, and them who has to comply with the SOGA.

emptybox · 25-04-2011, 13:34

This PSU/capacitor problem with Samsungs is the reason I have taken out an extended warranty/insurance on my 18 month old series 5 Samsung.
I don't normally bother with such things.

Legerdemain · 25-04-2011, 13:45

Samsung have admitted some liability on the capacitor issue. They will send out spares if you contact them and tell them specifically what is happening. Although I heard they were only covering sets made from 2006 - 2008 with 10v capacitors.

mourinhosmissus · 25-04-2011, 13:55

Quote:

Originally Posted by Legerdemain

Samsung have admitted some liability on the capacitor issue. They will send out spares if you contact them and tell them specifically what is happening. Although I heard they were only covering sets made from 2006 - 2008 with 10v capacitors.

I bought mine in 2008, so hopefully I'll be covered.

Thanks to everyone for your replies. I realise that I should have put this in the TV sub-section, so I appreciate all your help.

mourinhosmissus · 26-04-2011, 11:38

Update:-

I phoned Samsung this morning and when I mentioned that it was probably a capacitor problem and Samsung is aware of it, she gave me the name of a local authorised repair shop and said that Samsung would require a report from them and if it is the capacitors, they'll fix it for free, however, the repair shop wants £108 to come out!

The woman in the shop couldn't tell me whether Samsung would reimburse me the call-out fee. The TV's too big for me to lug it all the way up to Croydon and even then they want 80-odd quid if I bring it in myself.

I'll give Samsung another ring and ask if they'll pay the call-out.

For the record, the telly won't start at all today.

alves · 26-04-2011, 12:27

Pretty shocking when Samsung sponsor the club your fella used to manage!

Sizewell Bee · 26-04-2011, 12:48

Yes keep on to them.
One of my neighbours had the same problem, and they authorised a TV repair firm from Swansea to deal with the set (it was the capacitors).
My neighbour did not have to contact the TV repair firm as this was done by Samsung themselves, they should give you a reference number for the repair which the TV repair firm uses to get reimbursed.
Although the firm had to take the TV with them to Swansea
(80 Mile round trip) my neighbour was not charged anything at all as this is a known fault.
Good luck.

Nigel Goodwin · 26-04-2011, 12:50

Quote:

Originally Posted by mourinhosmissus

Update:-

I phoned Samsung this morning and when I mentioned that it was probably a capacitor problem and Samsung is aware of it, she gave me the name of a local authorised repair shop and said that Samsung would require a report from them and if it is the capacitors, they'll fix it for free, however, the repair shop wants £108 to come out!

The woman in the shop couldn't tell me whether Samsung would reimburse me the call-out fee. The TV's too big for me to lug it all the way up to Croydon and even then they want 80-odd quid if I bring it in myself.

I'll give Samsung another ring and ask if they'll pay the call-out.

For the record, the telly won't start at all today.

Asssuming Samsung will fix the problem under warranty, then they will only pay the standard warranty charges (which won't be as much as £108). However, assuming this company are an approved Samsung warranty agent, they shouldn't be charging you the £108 if Samsung agree that it's covered.

If the set ISN'T covered by Samsung, then the service agents will quite rightly charge you accordingly - as Samsung won't pay them a penny.

mourinhosmissus · 26-04-2011, 13:01

Quote:

Originally Posted by alves

Pretty shocking when Samsung sponsor the club your fella used to manage!

I know! The cheek of them!

mourinhosmissus · 26-04-2011, 13:02

Quote:

Originally Posted by Sizewell Bee

Yes keep on to them.
One of my neighbours had the same problem, and they authorised a TV repair firm from Swansea to deal with the set (it was the capacitors).
My neighbour did not have to contact the TV repair firm as this was done by Samsung themselves, they should give you a reference number for the repair which the TV repair firm uses to get reimbursed.
Although the firm had to take the TV with them to Swansea
(80 Mile round trip) my neighbour was not charged anything at all as this is a known fault.
Good luck.

That's interesting and good to know - it gives me a bit of ammunition when I phone them back, which will have to wait now until either later today, or tomorrow.

mourinhosmissus · 26-04-2011, 13:08

Quote:

Originally Posted by Nigel Goodwin

Asssuming Samsung will fix the problem under warranty, then they will only pay the standard warranty charges (which won't be as much as £108). However, assuming this company are an approved Samsung warranty agent, they shouldn't be charging you the £108 if Samsung agree that it's covered.

If the set ISN'T covered by Samsung, then the service agents will quite rightly charge you accordingly - as Samsung won't pay them a penny.

I'm not sure about warranty; I didn't take out an extra warranty but the television is not quite 3 years old and I would expect an expensive electrical item such as this to have a lifespan in excess of 3 years.

The company are approved by Samsung as it was Samsung who gave me their number but I am going to get back to Samsung to ask if they'll reimburse me this call-out fee if the problem turns out to be the capacitors.

I'll also bear in mind what Sizewell Bee said in their post.

gemma-the-husky · 26-04-2011, 13:09

am i not correct in thinking though, that turning off at the plug may circumvent whatever internal power-off routine is normally employed - and the OP would be better just leaving it in standby

chrisjr · 26-04-2011, 13:57

Quote:

Originally Posted by gemma-the-husky

am i not correct in thinking though, that turning off at the plug may circumvent whatever internal power-off routine is normally employed - and the OP would be better just leaving it in standby

It probably would. But without knowing what happens during the shut down cycle it's difficult to say if any harm is being done.

Having said that I would always use the power button on the remote to put the telly into standby and only then switch off at the mains.

Certainly with something like my Humax PVR which caches the EPG to it's hard drive when going into standby, it is probably always best to go standby, wait till it's done it's shutdown routine and only then hit the mains switch.

Nigel Goodwin · 26-04-2011, 17:30

Quote:

Originally Posted by gemma-the-husky

am i not correct in thinking though, that turning off at the plug may circumvent whatever internal power-off routine is normally employed - and the OP would be better just leaving it in standby

There's nothing to matter in a TV, turning off at the wall is perfectly fine.

25-04-2011, 10:18	#1
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	Help! My telly won't start I have a Samsung LE46A656A LCD telly and yesterday morning when I switched it on at the mains (I only ever switch it on/off at the mains), it clicked as it usually does and the little red light on the front flashed but it wouldn't come on. It then just carried on clicking as though it was trying to come on but couldn't, so I pushed the mains plug thinking that would help and it worked, however, the same thing has just happened again but pushing the mains plug has had no effect. I've just had a look around the back of the telly and I pulled out the mains connector and blew off any dust but it still won't work. It's not even 3 years old yet! Is it knackered or repairable? I'm assuming that it's maybe a loose connection but can it be fixed? Please don't tell me I have to save up for another one.

25-04-2011, 12:32	#10
hx1yamaha Forum Member Join Date: May 2007 Posts: 596	warrenty problems I have also hit the problem with Samsung refusing to send anybody out to even look at my TV that was only a few months old and the analogue section had failed. They eventually said live with it because they all go digital in 2 years time. So Samsung is now on my list of companies I will never do business with again

25-04-2011, 11:00	#2
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	I left it clicking for about 90 seconds and it's now come on. I've also had look around online and there seems to be a known problem with the capacitators. It looks like I'll be giving Samsung a ring tomorrow.

25-04-2011, 11:00	#3
-GONZO- Forum Member Join Date: Dec 2005 Location: Kent Posts: 8,954	Is it still clicking? Have you tried the fuse in the plug?

25-04-2011, 11:05	#4
Legerdemain Forum Member Join Date: Feb 2009 Location: W. Midlands Posts: 260	Is that a Series 5 Samsung? It does sound like the capacitor issue, but I thought the Series 5 were okay and didn't use the under-rated ones.

25-04-2011, 11:30	#5
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	Quote: Originally Posted by -GONZO- Is it still clicking? Have you tried the fuse in the plug? I did think it might be the fuse but then I thought that if it was, it would just be dead, wouldn't it? I don't suppose there's any harm in changing in though, so I'll go and dig out a new one.

25-04-2011, 11:32	#6
gemma-the-husky Forum Member Join Date: Jul 2009 Location: UK Posts: 17,858	youve probably worn the switch out, switching off at the mains. i'm sure there'll be some stuff about capacitors not discharging properly and thel ike. same reason you shouldn't turn a pc off at the mains, (although that's to do with disks as well) leave the thing on.

25-04-2011, 11:32	#7
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	Quote: Originally Posted by Legerdemain Is that a Series 5 Samsung? It does sound like the capacitor issue, but I thought the Series 5 were okay and didn't use the under-rated ones. It's a series 6. If the series 5 is OK, you'd think series 6 would be too but alas, no.

25-04-2011, 11:35	#8
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	Quote: Originally Posted by gemma-the-husky youve probably worn the switch out, switching off at the mains leave the thing on. What, forever? The reason I always switch off at the mains is a bit of a throw back to my old CRT TV where the on/off button would wear out. Could I really have worn the on/off switch out if it's never been used?

25-04-2011, 12:18	#9
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by mourinhosmissus Could I really have worn the on/off switch out if it's never been used? No, that was a silly suggestion It's most probably duff capacitors in the PSU, a VERY, VERY common failing on Samsung TV's. To make matters worse, it's quite common for their failure to cause other damage. Unfortunately Samsungs spares policy means that quite often spares are no longer available after 18 months or so, often rendering the sets scrap. If it is capacitors?, you really need it doing BEFORE it causes further damage. As an independent retailer we stopped selling Samsung for that reason - but actual Samsung dealers we've spoken do get over the problem via their Samsung sales rep (who provides them new sets for the obselete ones out of his own budget).

25-04-2011, 13:01	#11
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	Quote: Originally Posted by Nigel Goodwin No, that was a silly suggestion It's most probably duff capacitors in the PSU, a VERY, VERY common failing on Samsung TV's. To make matters worse, it's quite common for their failure to cause other damage. Unfortunately Samsungs spares policy means that quite often spares are no longer available after 18 months or so, often rendering the sets scrap. If it is capacitors?, you really need it doing BEFORE it causes further damage. As an independent retailer we stopped selling Samsung for that reason - but actual Samsung dealers we've spoken do get over the problem via their Samsung sales rep (who provides them new sets for the obselete ones out of his own budget). I'm going to phone Samsung tomorrow and hope they can do something. I wasn't aware of this capacitor (sorry, I've been calling it a capacitator - shows what I know ) problem until now. Quote: Originally Posted by hx1yamaha I have also hit the problem with Samsung refusing to send anybody out to even look at my TV that was only a few months old and the analogue section had failed. They eventually said live with it because they all go digital in 2 years time. So Samsung is now on my list of companies I will never do business with again Oh bum.

25-04-2011, 13:33	#12
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by hx1yamaha I have also hit the problem with Samsung refusing to send anybody out to even look at my TV that was only a few months old and the analogue section had failed. They eventually said live with it because they all go digital in 2 years time. So Samsung is now on my list of companies I will never do business with again Sorry, Samsung have no right to refuse to repair a set under warranty regardless of the type of fault - DSO is certainly no excuse. However, you shouldn't be contacting Samsung anyway, but the retailer you bought the set from - the warranty is from THEM, not Samsung. If they try and refer you to Samsung, tell them to do it instead - it's their responsibility, and them who has to comply with the SOGA.

25-04-2011, 13:34	#13
emptybox Forum Member Join Date: Mar 2006 Location: Scottish Borders Posts: 11,995	This PSU/capacitor problem with Samsungs is the reason I have taken out an extended warranty/insurance on my 18 month old series 5 Samsung. I don't normally bother with such things.

25-04-2011, 13:45	#14
Legerdemain Forum Member Join Date: Feb 2009 Location: W. Midlands Posts: 260	Samsung have admitted some liability on the capacitor issue. They will send out spares if you contact them and tell them specifically what is happening. Although I heard they were only covering sets made from 2006 - 2008 with 10v capacitors.

25-04-2011, 13:55	#15
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	Quote: Originally Posted by Legerdemain Samsung have admitted some liability on the capacitor issue. They will send out spares if you contact them and tell them specifically what is happening. Although I heard they were only covering sets made from 2006 - 2008 with 10v capacitors. I bought mine in 2008, so hopefully I'll be covered. Thanks to everyone for your replies. I realise that I should have put this in the TV sub-section, so I appreciate all your help.

26-04-2011, 11:38	#16
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	Update:- I phoned Samsung this morning and when I mentioned that it was probably a capacitor problem and Samsung is aware of it, she gave me the name of a local authorised repair shop and said that Samsung would require a report from them and if it is the capacitors, they'll fix it for free, however, the repair shop wants £108 to come out! The woman in the shop couldn't tell me whether Samsung would reimburse me the call-out fee. The TV's too big for me to lug it all the way up to Croydon and even then they want 80-odd quid if I bring it in myself. I'll give Samsung another ring and ask if they'll pay the call-out. For the record, the telly won't start at all today.

26-04-2011, 12:27	#17
alves Forum Member Join Date: Jan 2009 Location: North of England Posts: 2,997	Pretty shocking when Samsung sponsor the club your fella used to manage!

26-04-2011, 12:48	#18
Sizewell Bee Forum Member Join Date: Sep 2009 Location: "Sunny" South Wales Posts: 105	Yes keep on to them. One of my neighbours had the same problem, and they authorised a TV repair firm from Swansea to deal with the set (it was the capacitors). My neighbour did not have to contact the TV repair firm as this was done by Samsung themselves, they should give you a reference number for the repair which the TV repair firm uses to get reimbursed. Although the firm had to take the TV with them to Swansea (80 Mile round trip) my neighbour was not charged anything at all as this is a known fault. Good luck.

26-04-2011, 12:50	#19
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by mourinhosmissus Update:- I phoned Samsung this morning and when I mentioned that it was probably a capacitor problem and Samsung is aware of it, she gave me the name of a local authorised repair shop and said that Samsung would require a report from them and if it is the capacitors, they'll fix it for free, however, the repair shop wants £108 to come out! The woman in the shop couldn't tell me whether Samsung would reimburse me the call-out fee. The TV's too big for me to lug it all the way up to Croydon and even then they want 80-odd quid if I bring it in myself. I'll give Samsung another ring and ask if they'll pay the call-out. For the record, the telly won't start at all today. Asssuming Samsung will fix the problem under warranty, then they will only pay the standard warranty charges (which won't be as much as £108). However, assuming this company are an approved Samsung warranty agent, they shouldn't be charging you the £108 if Samsung agree that it's covered. If the set ISN'T covered by Samsung, then the service agents will quite rightly charge you accordingly - as Samsung won't pay them a penny.

26-04-2011, 13:01	#20
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	Quote: Originally Posted by alves Pretty shocking when Samsung sponsor the club your fella used to manage! I know! The cheek of them!

26-04-2011, 13:02	#21
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	Quote: Originally Posted by Sizewell Bee Yes keep on to them. One of my neighbours had the same problem, and they authorised a TV repair firm from Swansea to deal with the set (it was the capacitors). My neighbour did not have to contact the TV repair firm as this was done by Samsung themselves, they should give you a reference number for the repair which the TV repair firm uses to get reimbursed. Although the firm had to take the TV with them to Swansea (80 Mile round trip) my neighbour was not charged anything at all as this is a known fault. Good luck. That's interesting and good to know - it gives me a bit of ammunition when I phone them back, which will have to wait now until either later today, or tomorrow.

26-04-2011, 13:08	#22
mourinhosmissus Forum Member Join Date: Mar 2006 Location: London Posts: 4,650	Quote: Originally Posted by Nigel Goodwin Asssuming Samsung will fix the problem under warranty, then they will only pay the standard warranty charges (which won't be as much as £108). However, assuming this company are an approved Samsung warranty agent, they shouldn't be charging you the £108 if Samsung agree that it's covered. If the set ISN'T covered by Samsung, then the service agents will quite rightly charge you accordingly - as Samsung won't pay them a penny. I'm not sure about warranty; I didn't take out an extra warranty but the television is not quite 3 years old and I would expect an expensive electrical item such as this to have a lifespan in excess of 3 years. The company are approved by Samsung as it was Samsung who gave me their number but I am going to get back to Samsung to ask if they'll reimburse me this call-out fee if the problem turns out to be the capacitors. I'll also bear in mind what Sizewell Bee said in their post.

DS Forums

Help! My telly won't start

26-04-2011, 13:09	#23
gemma-the-husky Forum Member Join Date: Jul 2009 Location: UK Posts: 17,858	am i not correct in thinking though, that turning off at the plug may circumvent whatever internal power-off routine is normally employed - and the OP would be better just leaving it in standby

26-04-2011, 13:57	#24
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by gemma-the-husky am i not correct in thinking though, that turning off at the plug may circumvent whatever internal power-off routine is normally employed - and the OP would be better just leaving it in standby It probably would. But without knowing what happens during the shut down cycle it's difficult to say if any harm is being done. Having said that I would always use the power button on the remote to put the telly into standby and only then switch off at the mains. Certainly with something like my Humax PVR which caches the EPG to it's hard drive when going into standby, it is probably always best to go standby, wait till it's done it's shutdown routine and only then hit the mains switch.

26-04-2011, 17:30	#25
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by gemma-the-husky am i not correct in thinking though, that turning off at the plug may circumvent whatever internal power-off routine is normally employed - and the OP would be better just leaving it in standby There's nothing to matter in a TV, turning off at the wall is perfectly fine.