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Help! My telly won't start |
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#26 |
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Forum Member
Join Date: Mar 2006
Location: London
Posts: 4,650
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Further update:-
I phoned Samsung again yesterday and told them that the company whose details they gave me wanted £108 to come to my home to get the report required by Samsung and I asked whether they (Samsung) would reimburse me this money should the fault turn out to be the capacitors. The woman tried to put me through to customer services but as it was approaching 6pm, they'd closed so she gave me a ref. number and I've just phoned back and I spoke to a lovely Geordie chap. He admitted that my problem was very likely to be the capacitors and said that I'd been given incorrect information i.e. Samsung themselves should have contacted this company and paid them to come out to me, so he's now going to pass my information on to them and they'll phone me to arrange a visit. He also agreed that Samsung was aware of the problem and blamed it on a 'dodgy batch' of capacitors; he also told me that he deals with about two calls relating to this problem per day. If I hadn't googled my problem or come on here first, I think I'd have probably ended up forking out for a new television, so thank God for the internet! It wouldn't have entered my head to phone Samsung to be honest, so thanks to everyone who replied to me, especially Legerdemain and Sizewell Bee. ![]() Fingers crossed, all will be fixed within the next week or so - I'll let you know. |
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#27 |
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Join Date: Sep 2009
Location: "Sunny" South Wales
Posts: 105
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So glad you are getting it sorted!!
I also had a problem this end with my Toshiba Z series due to a dodgy Ota software download which disabled the Digital tuner of the set. The same thing applied, I got in touch with Toshiba and obtained a reference number and after a phone call to arrange a visit, the TV repair firm arrived to rectify the fault. There was no charge as it was a known issue with these sets. My Z series was about three years old at the time. Good luck! |
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#28 |
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Join Date: Mar 2006
Posts: 1,327
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Quote:
There's nothing to matter in a TV, turning off at the wall is perfectly fine.
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#29 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,782
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Quote:
Many sets these days have the standard On/Off switch which simply places the set into standby,but as well as that they provide a "Proper"ON/Off switch which kills the mains supply meaning that it draws no current I know that some firms like Panasonic only seem to provide the half-arsed switch that effectively leaves the set in standby.Main problem with these sets that I've encountered is that if you have to switch off at the wall the things struggle to switch on again due to knackered capacitors.I had hassle with one such set yesterday,Panasonic Viera set around 4 years old and cost a small fortune according to it's owner,sadly he's also got a DMREX75 Freeview HDD/DVDR unit which has failed due to bad engineering having been disconnected from the mains at the same time as the owner has moved,both units were bought at the same time.An underrated capacitor buried on the main board has failed as it's basically been cooked by surrounding components and trying to find a replacement capacitor isn't proving easy.
![]() The Panasonic HDD/DVR's are well known for having sub-standard PSU's, and yet Panasonic continued to produce them as such many years after they knew it was a major problem. What value capacitor are you struggling to find?. |
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#30 |
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Inactive Member
Join Date: Mar 2010
Posts: 8,622
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Eh, I looked at my 2010 model with a watt meter, no significant draw at turn off "standby" for panasonic.
So that gripe is obsolete. |
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#31 |
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Forum Member
Join Date: Mar 2006
Posts: 1,327
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Quote:
You can hardly blame switching the set off at the wall for poor quality design and construction of the TV
![]() The Panasonic HDD/DVR's are well known for having sub-standard PSU's, and yet Panasonic continued to produce them as such many years after they knew it was a major problem. What value capacitor are you struggling to find?. |
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#32 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,782
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Quote:
Nigel,on the main board it's C1533 a 680microfarad,6.3volt radial form aluminium electrolitic cap.Original was rated at 85 degrees when really it should be a 105 degree version.I can see a Rubycon replacement that's 680uf,10volt with through hole fixing on Farnell's site but it looks like it's trade only.I thought logically that CPC may have one as they're part of the same company but nothing's listed and I'd guess Panasonic won't supply them as they'd rather you lash out on a new machine.For the sake of a component that costs under £1 it's rather frustrating.If I found a supply I'd probably order a few since my parents have the exact same model at their place so it'll probably happen to them and they've got 2 machines<sort of his and hers>setup.
BTW, if there's room, and you have one, stick a 1000uF in, there's nothing forcing you to stick with 680uF, and a 1000uF would be an upgrade. |
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#33 |
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Forum Member
Join Date: Mar 2006
Posts: 1,327
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Quote:
Farnell aren't 'trade only', in fact I've just placed (and received) two orders from home with Farnell. Free postage as well, only draw back is a minimum £20 order for none account holders (I had to increase the quantity of my second order to meet that - I 'should' have done it alkl in one order!).
BTW, if there's room, and you have one, stick a 1000uF in, there's nothing forcing you to stick with 680uF, and a 1000uF would be an upgrade. Thanks for your help,I spend much of my life trying to save stuff from landfill,just a shame that many manufacturers don't do the same. |
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#34 |
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Forum Member
Join Date: Mar 2006
Posts: 1,327
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Deep joy,thanks Nigel
Quote:
Farnell aren't 'trade only', in fact I've just placed (and received) two orders from home with Farnell. Free postage as well, only draw back is a minimum £20 order for none account holders (I had to increase the quantity of my second order to meet that - I 'should' have done it alkl in one order!).
BTW, if there's room, and you have one, stick a 1000uF in, there's nothing forcing you to stick with 680uF, and a 1000uF would be an upgrade. Once again Nigel thanks. |
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#35 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,782
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Quote:
Nice courier person delivered the component today and I've stripped the machine,replaced the dodgy capacitor and now the Freeview tuner circuit is working fine so it's owner will be a happy bunny although he won't be able to record anything for a while as he's filled the hard drive.295 programmes mostly recorded in EP mode which he's yet to watch.
Once again Nigel thanks. |
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#36 |
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Join Date: Mar 2006
Posts: 1,327
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Quote:
Well done, I'm pleased you've got it sorted.
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#37 |
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Join Date: Apr 2006
Location: North Derbyshire
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Quote:
Just a shame that what I assume was used to shave a few pence off the cost of manufacture was the cause of the problem.As usual it takes somewhat longer to dismantle/reaseemble the thing than it took to replace the dud cap.Just hope I'm not asked to repair the Viera TV as well.That's showing signs of leaky caps if you switch the set off and then try to switch it on again.
![]() I wouldn't have expected it of them. |
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#38 |
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Forum Member
Join Date: Mar 2006
Posts: 1,327
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Quote:
I'm VERY disappointed to hear that Panasonic are using sub-standard capacitors
![]() I wouldn't have expected it of them. |
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#39 |
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Join Date: Apr 2006
Location: North Derbyshire
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Quote:
Seems that they've followed others in lowering standards.Panasonic gear from many years ago used to last but nowadays I'm left wondering whether they've sourced the machines from someone else and simply rebadge them,still they're nowhere near as bad as Sony.
![]() Sony also don't have problems with poor quality capacitors. I've no reason to suspect Panasonic are currently badging any TV's though?. Sony and Panasonic are still the best two makes to go for, none of the others come close. |
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#40 |
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Inactive Member
Join Date: Mar 2010
Posts: 8,622
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All I know is they make their own plasma which are of good quality, I have no idea about their lcd though.
If you buy really low end though, you probably get what you get, even sony's low end is just cheap chinese panels and such.. |
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#41 |
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Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,782
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Quote:
All I know is they make their own plasma which are of good quality, I have no idea about their lcd though.
If you buy really low end though, you probably get what you get, even sony's low end is just cheap chinese panels and such.. Luckily, Panasonic been a top make, they are replacing any faulty panels FOC even out of guarantee. |
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#42 |
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Forum Member
Join Date: Mar 2006
Posts: 1,327
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Quote:
In what way?, Sony have only ever sourced two TV models from elsewhere (Beko) the 'bottom of the range' 19BX and 22BX series, Panasonic have sourced sets from 'Onwa' in the past
![]() Sony also don't have problems with poor quality capacitors. I've no reason to suspect Panasonic are currently badging any TV's though?. Sony and Panasonic are still the best two makes to go for, none of the others come close. |
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#43 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,782
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Quote:
Sorry Nigel,I wasn't saying that Sony were sourcing elsewhere,I simply meant that their products weren't as good as they used to be.Many of their VCRs were a bit of a pain and sertainly never seemed to last as long as some other makes.
Funniest thing, the Samsung made Sony VCR's were the market leaders ![]() Samsung must have been laughing all the way to the bank!. |
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#44 |
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Forum Member
Join Date: Mar 2006
Location: London
Posts: 4,650
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Final Update:-
A Samsung engineer came out to me this morning and replaced the two 10v capacitors with 16v ones, well, he actually replaced the whole board with a reconditioned one because they're not allowed to solder in someone's property and he said that my old board would be taken back to the shop where they'd replace the capacitors and use the board for the next customer. I asked him whether the other capacitors would need replacing but he said that there are only two 10v ones and they are the ones that caused the problem, although my ones weren't too bad but you could see that they were slightly raised. The whole thing only took about 15 minutes. Fingers crossed now that that's it and I won't experience any more problems with it and thanks for all your helpful replies. |
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#45 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,782
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Quote:
Final Update:-
A Samsung engineer came out to me this morning and replaced the two 10v capacitors with 16v ones, well, he actually replaced the whole board with a reconditioned one because they're not allowed to solder in someone's property and he said that my old board would be taken back to the shop where they'd replace the capacitors and use the board for the next customer. I asked him whether the other capacitors would need replacing but he said that there are only two 10v ones and they are the ones that caused the problem, although my ones weren't too bad but you could see that they were slightly raised. The whole thing only took about 15 minutes. Fingers crossed now that that's it and I won't experience any more problems with it and thanks for all your helpful replies. |
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#46 |
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Forum Member
Join Date: Mar 2006
Location: London
Posts: 4,650
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Yes, it makes a change to get a result like this without any hassle.
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