Further update:-
I phoned Samsung again yesterday and told them that the company whose details they gave me wanted £108 to come to my home to get the report required by Samsung and I asked whether they (Samsung) would reimburse me this money should the fault turn out to be the capacitors. The woman tried to put me through to customer services but as it was approaching 6pm, they'd closed so she gave me a ref. number and I've just phoned back and I spoke to a lovely Geordie chap.
He admitted that my problem was very likely to be the capacitors and said that I'd been given incorrect information i.e. Samsung themselves should have contacted this company and paid them to come out to me, so he's now going to pass my information on to them and they'll phone me to arrange a visit.
He also agreed that Samsung was aware of the problem and blamed it on a 'dodgy batch' of capacitors; he also told me that he deals with about two calls relating to this problem per day.
If I hadn't googled my problem or come on here first, I think I'd have probably ended up forking out for a new television, so thank God for the internet! It wouldn't have entered my head to phone Samsung to be honest, so thanks to everyone who replied to me, especially Legerdemain and Sizewell Bee.
Fingers crossed, all will be fixed within the next week or so - I'll let you know.
I phoned Samsung again yesterday and told them that the company whose details they gave me wanted £108 to come to my home to get the report required by Samsung and I asked whether they (Samsung) would reimburse me this money should the fault turn out to be the capacitors. The woman tried to put me through to customer services but as it was approaching 6pm, they'd closed so she gave me a ref. number and I've just phoned back and I spoke to a lovely Geordie chap.
He admitted that my problem was very likely to be the capacitors and said that I'd been given incorrect information i.e. Samsung themselves should have contacted this company and paid them to come out to me, so he's now going to pass my information on to them and they'll phone me to arrange a visit.
He also agreed that Samsung was aware of the problem and blamed it on a 'dodgy batch' of capacitors; he also told me that he deals with about two calls relating to this problem per day.
If I hadn't googled my problem or come on here first, I think I'd have probably ended up forking out for a new television, so thank God for the internet! It wouldn't have entered my head to phone Samsung to be honest, so thanks to everyone who replied to me, especially Legerdemain and Sizewell Bee.

Fingers crossed, all will be fixed within the next week or so - I'll let you know.




