What is the point in having a 12 month warranty if the manufacturer refuses to honour it ?
A few months ago I purchased a 42 inch Samsung 3-D TV and within about eight weeks the analogue system failed.
We spent an hour discussing the problem with their servicing team who concluded that the analogue system had failed but as we are all going digital in about 18 months’ time we would just have to live with it.
Now being a satellite TV enthusiast I have at least three analogue sources that I would like to have been able to connect to via the aerial input and this has been denied me and I am forced use a mechanical scart box switcher.
I have protested to my MP and the useless trade stands brigade and apart from being told to get in touch with the BBC Watchdog programme the only option I have got is to sue.
If I went down that road I'm sure the set would be taken away for investigations for many months and nothing will be fixed.
And of course even if you win you will end up severely out of pocket.
Anyway, there is no way I will ever buy from that firm ever again.
A few months ago I purchased a 42 inch Samsung 3-D TV and within about eight weeks the analogue system failed.
We spent an hour discussing the problem with their servicing team who concluded that the analogue system had failed but as we are all going digital in about 18 months’ time we would just have to live with it.
Now being a satellite TV enthusiast I have at least three analogue sources that I would like to have been able to connect to via the aerial input and this has been denied me and I am forced use a mechanical scart box switcher.
I have protested to my MP and the useless trade stands brigade and apart from being told to get in touch with the BBC Watchdog programme the only option I have got is to sue.
If I went down that road I'm sure the set would be taken away for investigations for many months and nothing will be fixed.
And of course even if you win you will end up severely out of pocket.
Anyway, there is no way I will ever buy from that firm ever again.