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3 Network...is it any good? |
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#26 |
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Forum Member
Join Date: May 2011
Posts: 3
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Thank you again everyone, its good to find a nice helpful forum!!
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#27 |
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Forum Member
Join Date: Dec 2004
Posts: 3,764
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Quote:
The service is great but I'm dreading what they'll do when my contract is up as the customer service dept sound like a bunch of crooks.
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#28 |
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Forum Member
Join Date: Jan 2006
Location: Swansea
Posts: 871
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Quote:
My contract with 3 ended a month or so ago. The only real problem I had with them was that they wouldnt take no for an answer. I would ring up asking for information about the end of my contract and they would not give it me, choosing to launch into yet another offer for m, even when I flat out said "I'm not doing that over the phone now, just please gove me the information I have asked for" they would start offering offers again.
When I left them I ended up having to say 'I want a PAC code' 18 times (I kept a tally) before the guy I was speaking with gave in, with very bad grace, then ran through the PAC code script with me at top speed before hanging up on me! Dealing with Three never seems to be a nice, or an honourable experience, the flipside of that being, of course, that it must be absolutely hideous to work in the environment of Three customer service on a day to day basis given that those are the company values. |
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