DS Forums

 
 

3 Network...is it any good?


Reply
Thread Tools Search this Thread
Old 03-05-2011, 20:23
stodgy
Forum Member
 
Join Date: May 2011
Posts: 3
Thank you again everyone, its good to find a nice helpful forum!!
stodgy is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 03-05-2011, 21:37
frost
Forum Member
 
Join Date: Dec 2004
Posts: 3,764
The service is great but I'm dreading what they'll do when my contract is up as the customer service dept sound like a bunch of crooks.
My contract with 3 ended a month or so ago. The only real problem I had with them was that they wouldnt take no for an answer. I would ring up asking for information about the end of my contract and they would not give it me, choosing to launch into yet another offer for m, even when I flat out said "I'm not doing that over the phone now, just please gove me the information I have asked for" they would start offering offers again.
frost is offline   Reply With Quote
Old 03-05-2011, 22:43
daveyfs
Forum Member
 
Join Date: Jan 2006
Location: Swansea
Posts: 871
My contract with 3 ended a month or so ago. The only real problem I had with them was that they wouldnt take no for an answer. I would ring up asking for information about the end of my contract and they would not give it me, choosing to launch into yet another offer for m, even when I flat out said "I'm not doing that over the phone now, just please gove me the information I have asked for" they would start offering offers again.
You (not you personally) really do have to be firm with them, as the one thing they really seem to be well trained at is launching into their second hand car dealer-like spiel, with the ultimate aim of locking you into another long term contract which maximises value for them whilst often leaving you with a fairly crappy phone and deal. They also try to pry info out of you about which network you're going to, and then subtly denigrate that network/plant seeds of doubt in your head about your decision. In that sense they really are quite nastily manipulative.

When I left them I ended up having to say 'I want a PAC code' 18 times (I kept a tally) before the guy I was speaking with gave in, with very bad grace, then ran through the PAC code script with me at top speed before hanging up on me!

Dealing with Three never seems to be a nice, or an honourable experience, the flipside of that being, of course, that it must be absolutely hideous to work in the environment of Three customer service on a day to day basis given that those are the company values.
daveyfs is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 13:05.