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Orange 'major service outage'
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sean2003
02-05-2011
Anyone on orange having issues with data or anything else?

I have had no data service on my phone for most of the day. My dongle SIM has been fine though.

Can't access my account online and after calling them they have a message saying they have a major service issue.

House mate 300 miles away also can't use data.
matty1000kk
02-05-2011
Yes no data here in Clacton-on-Sea either. it did come back about 20 minutes ago for a bit then died again.
Thine Wonk
02-05-2011
Not again lol, the sooner they move to MBNL the better.
Lummo
02-05-2011
OrangeHelpers have tweeted they are having issues with data and call center problems
plymouthbloke1974
02-05-2011
Originally Posted by Lummo:
“OrangeHelpers have tweeted they are having issues with data and call center problems”

Basically everything fell over at 13:30-ish due to a power supply failure at a data hub. Data should now be available again though now. The network outage knocked the intranet offline too which caused the phones at the centres to crash etc

I'd call tomorrow if you need to.
Thine Wonk
02-05-2011
Wouldn't you have thought their office network and phones would be separated, not only for security, but also if an outage occurs then the staff can still help customers etc.

Still, not surprising for a company that still uses IE6 on their machines.
chakkers
02-05-2011
Originally Posted by Thine Wonk:
“Wouldn't you have thought their office network and phones would be separated, not only for security, but also if an outage occurs then the staff can still help customers etc.”

Don't be silly, that would be far too logical.
matty1000kk
02-05-2011
Still no data here........... Anyone else having any luck?
Thine Wonk
02-05-2011
Matty try turning your phone off and back on, if there was an outage maybe it needs restarting. Unlikely but worth a try.
matty1000kk
02-05-2011
Originally Posted by Thine Wonk:
“Matty try turning your phone off and back on, if there was an outage maybe it needs restarting. Unlikely but worth a try.”

Tried that but no luck either i'm afriad.
sean2003
02-05-2011
No service on my phone still...

I am connecting via orange from a mifi dongle though and that works!

So only some APN's down, my theory.
spoonfulofsense
02-05-2011
I'm in Oxford and have one bar. I've been receing texts and calls no problem though.

Won't your phone connect to T-Mobile?
mabbus-cattus1
02-05-2011
Thank goodness I found this thread. Thought there was something wrong with my phone.

Text and calls working ok though and can connect using wi-fi
sean2003
02-05-2011
Originally Posted by spoonfulofsense:
“I'm in Oxford and have one bar. I've been receing texts and calls no problem though.

Won't your phone connect to T-Mobile?”

I force my phone to T-Mobile earlier in an effort to get data working, didn't work for data their either!
nockie3
02-05-2011
Still no data here in the West Midlands. GPRS & 3G both down. Calls & texts are fine though.
plymouthbloke1974
02-05-2011
Originally Posted by sean2003:
“I force my phone to T-Mobile earlier in an effort to get data working, didn't work for data their either!”

It won't because even if you connect to another network, you still use the same APN. The APN's used by iPads and dongles route through T-Mobiles backhaul so that's why that is working...
home_alone
02-05-2011
Should be interesting at work, tomorrow, we are supposed to be having our 'phones ported from Vodaphone to Orange ....
sean2003
02-05-2011
I can't get service on my iPad SIM either
No-One
02-05-2011
Good thing I found this thread. I was just about to do a full restore of my iphone.
sean2003
03-05-2011
Service appears to have been restored for me now.
carguy143
03-05-2011
My internet connectivity has gone again. I have half signal and normally get GPRS where i am right now but there's nothing. I hope these problems are sorted out soon as the ongoing issues are really starting to get very disruptive.
home_alone
03-05-2011
Interesting - we were supposed to have our work 'phone numbers ported from Vodaphone to Orange, today.

So far outgoing calls & texts work - but incoming texts don't arrive & incoming calls go straight to Vodaphone voice mail.

the outgoing number is reported as the correct (previous) one for the 'phone, so that has registered properly using the new sim, however incoming calls/texts still don't work despite several resets - lol
matty1000kk
04-05-2011
Seem to be having data issues again (Colchester, Essex). No connectivity over 3G. This is shocking service from Orange.
paul.bijster
04-05-2011
Same here in Edinburgh. No data connectivity.
fmradiotuner1
04-05-2011
Having no problems in Clacton with data but am with T-Mobile so lucky I have coverage but in town it some times switches to Orange.
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