I'm with Orange and decided to upgrade to an iPhone 4 while I could still get a good price for recycling my 3GS. I did it online, because I didn't want to go through the old "do you want this? no" routine in-store.
It arrived yesterday, but it kept restarting itself every few minutes. A reset didn't fix it, so I sent it back Special Delivery and it's been delivered, so I'm now just waiting on them calling me to confirm what I want to do.
What I'm wondering is, if I tell them I've returned it because I no longer want to continue with the upgrade, can I still go to the shop and upgrade? When I asked yesterday, the guy on the phone wasn't clear (he didn't answer the specific question of being able to go to the shop after cancelling an online upgrade).
I just feel that I'd be prepared to weather the storm of offers of extended warranties and such like if it meant same-day problem resolution if the same happens again.
It arrived yesterday, but it kept restarting itself every few minutes. A reset didn't fix it, so I sent it back Special Delivery and it's been delivered, so I'm now just waiting on them calling me to confirm what I want to do.
What I'm wondering is, if I tell them I've returned it because I no longer want to continue with the upgrade, can I still go to the shop and upgrade? When I asked yesterday, the guy on the phone wasn't clear (he didn't answer the specific question of being able to go to the shop after cancelling an online upgrade).
I just feel that I'd be prepared to weather the storm of offers of extended warranties and such like if it meant same-day problem resolution if the same happens again.