Anyone thinking of taking out Mobile Phone insurance with this firm think twice. I was fooled by the cheap premiums!
2 weeks after they the fone clinic deems my phone as beyond repair I am still awaiting a replacement handset. - I complained directly to the Underwriters and found it had not been ordered.
So far I have spent £9.84 on calls, Mainly being left on hold waiting to speak with them on the 0871 number for over 22 mins - They have now agreed to refund these charges.
They ignore emails that you send to them. And the little replies I have received back from them have not made any sense.
I am promised I will receive the replacement C7 within a few days... Not next day.
In all, It has cost me £5.80 to send the handset to them. £25.00 excess... £22.00 to pay the policy upto date and £9.84 in phone calls - to which I await the cheque.
2 weeks after they the fone clinic deems my phone as beyond repair I am still awaiting a replacement handset. - I complained directly to the Underwriters and found it had not been ordered.
So far I have spent £9.84 on calls, Mainly being left on hold waiting to speak with them on the 0871 number for over 22 mins - They have now agreed to refund these charges.
They ignore emails that you send to them. And the little replies I have received back from them have not made any sense.
I am promised I will receive the replacement C7 within a few days... Not next day.
In all, It has cost me £5.80 to send the handset to them. £25.00 excess... £22.00 to pay the policy upto date and £9.84 in phone calls - to which I await the cheque.



