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Oranges crazy logic


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Old 13-05-2011, 14:08
old bill2
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Join Date: Jan 2008
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I recently ordered the new Motorola Atrix from Orange. (its a great handset). I chose the Panther extra £35.00 plan. And was very happy. Within a day or so of the handset arriving I noticed that Orange were doing the Work and Play kit for a extra £5.00 pm, I was happy to pay this and called sales to see if I could change my plan and have the kit sent out. I was told I would have to send the phone back and then reorder it as a new package. Now this just seems plain daft to me as my sending the phone back Orange are losing money on a phone I am just going to reorder. But that is how they want it. So I have canceled the phone and reordered it to arrive next week. What a waste of time and money.
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Old 13-05-2011, 18:50
plymouthbloke1974
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Join Date: Aug 2001
Location: Destination: Hard Brexit
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I recently ordered the new Motorola Atrix from Orange. (its a great handset). I chose the Panther extra £35.00 plan. And was very happy. Within a day or so of the handset arriving I noticed that Orange were doing the Work and Play kit for a extra £5.00 pm, I was happy to pay this and called sales to see if I could change my plan and have the kit sent out. I was told I would have to send the phone back and then reorder it as a new package. Now this just seems plain daft to me as my sending the phone back Orange are losing money on a phone I am just going to reorder. But that is how they want it. So I have canceled the phone and reordered it to arrive next week. What a waste of time and money.
Yeah... classic case of "Computer sez no..." I agree. But that's the way the systems work.
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