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Old 13-05-2011, 20:51
nunboro1969
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Sorry fellow forum members but i'm in a little corner stuck between sky and samsung.To cut along story short my samsung le40c7000 led keeps going off for a couple of seconds and have sky out 5 times,3 new boxes new dish cable lnb.Samsung have sent twice a independant engineer and now samsung says theres a issue with sky boxes,but sky say the opposite.What more can i do
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Old 14-05-2011, 13:26
Nigel Goodwin
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Sorry fellow forum members but i'm in a little corner stuck between sky and samsung.To cut along story short my samsung le40c7000 led keeps going off for a couple of seconds and have sky out 5 times,3 new boxes new dish cable lnb.Samsung have sent twice a independant engineer and now samsung says theres a issue with sky boxes,but sky say the opposite.What more can i do
Try a different TV on your Sky box.

As there is only ONE Sky box now, Sky don't have the option of trying a different make.

'Mostly' HDMI problems like this are the fault of the TV, and usually cured by a software update.

What did the engineer Samsung send out say?, and did he try a different TV (a different make and model would be best).
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Old 14-05-2011, 13:47
geordielady
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Is the TV actually switching off or is the screen just going blank as it could just be loosing the HDMI handshake (I think thats the termonology).

Next time it happens switch your TV to another HDMI Input then back to the SKY HDMI input again to see if the picture returns.
I used to have this happen when I had my old thomson but since having my amstrad its not happened once proving it was my sky box causing the problem rather then my TV

I have a sony TV.
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Old 14-05-2011, 19:31
nunboro1969
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Is the TV actually switching off or is the screen just going blank as it could just be loosing the HDMI handshake (I think thats the termonology).

Next time it happens switch your TV to another HDMI Input then back to the SKY HDMI input again to see if the picture returns.
I used to have this happen when I had my old thomson but since having my amstrad its not happened once proving it was my sky box causing the problem rather then my TV

I have a sony TV.
Hello geordielady,i have tried most ideas that i have found through digitalspy,sky and samsung.Even last night i moved it from hdmi port1 to 3 and the same happened,yet another phone call today to samsung and they still saying its a issue with skybox,still waiting for phone call from mangement of samsung on the issue with tv.I am not going to leave this until i get it resolved, thanks for your help
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Old 14-05-2011, 19:37
nunboro1969
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Try a different TV on your Sky box.

As there is only ONE Sky box now, Sky don't have the option of trying a different make.

'Mostly' HDMI problems like this are the fault of the TV, and usually cured by a software update.

What did the engineer Samsung send out say?, and did he try a different TV (a different make and model would be best).
I was not here both times when the engineer came round,but my wife told me they never touched the tv,first time they said they was a issue with skyboxes then the second time it was a issue with tv and they has other cases with this issue and mother boards have been changed but not fixed the issues.Sky have replaced my 1tb box and even lent me a samsung hd box to see if it could solve the problem,but it happened again,will try another tv to see,thanks for help
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Old 14-05-2011, 20:14
CTD101
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I was not here both times when the engineer came round,but my wife told me they never touched the tv,first time they said they was a issue with skyboxes then the second time it was a issue with tv and they has other cases with this issue and mother boards have been changed but not fixed the issues.Sky have replaced my 1tb box and even lent me a samsung hd box to see if it could solve the problem,but it happened again,will try another tv to see,thanks for help
Just reading that last couple of sentences there, you are saying that you have had 2x 1tb boxes and a samsung box and still no resolution? I think as Nigel has pointed out these issues are usually a tv problem as seems to have been proving by having 2 different make of sky box having the issue. Where did you buy the tv from? Personally I would demand a new tv (same or similar model) or ask for my money back. Are you sure it's Samsung sending engineers out or just the retailer you bought it from? I've fitted hd boxes to these tv, in fact a neighbour has one and he has had no issues with his at all (believe me I'd know if he did). Samsung are fobbing you off if they are saying sky boxes are faulty
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Old 14-05-2011, 23:42
nunboro1969
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The engineers are from a Samsung approved independent company.I do feel I am fobbed by Samsung,the company I purchased require a reference number too issue a new tv,I can say that sky have been brilliant
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Old 14-05-2011, 23:51
mllfap
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Connect the box via scart without HDMI and see if the problem continues.
Chances are it won't in which case its likely to be an HDMI issue between the tv and box.

Sky boxes have no HDMI Control so they are best connected to the HDMI1 port.

Put your tv onto the tuner and when you switch the Sky box on your tv should automatically switch to the HDMI1 input.
Although I'm not sure I think that Samsung being a budget brand don't equip their sets to work with auto switching.

If it doesn't then manually switch the tv to input 1 and ensure there are no scart leads connected to the box as there is a possibility that the tv might get confused with 2 inputs from the same box.

Of course it does make sense to try this out on all the HDMI inputs if input 1 still fails.

You should also try at least one other HDMI lead to rule that out

Be aware that when your tv switches to an HDMI input the picture will not usually appear instantly like it does via scart it can take a second or two to appear and if your Sky box is set to AUTO output then the picture can vanish for a second when it changes from an sd channel to an hd channel
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Old 15-05-2011, 12:21
Nigel Goodwin
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Connect the box via scart without HDMI and see if the problem continues.
Chances are it won't in which case its likely to be an HDMI issue between the tv and box.

Sky boxes have no HDMI Control so they are best connected to the HDMI1 port.

Put your tv onto the tuner and when you switch the Sky box on your tv should automatically switch to the HDMI1 input.
Although I'm not sure I think that Samsung being a budget brand don't equip their sets to work with auto switching.
You seem to be somewhat confused about HDMI?.

As you are aware, Sky boxes don't provide HDMI switching (they pre-date it's invention by Sony/Panasonic).

So, almost all sets won't auto-switch, regardless of which HDMI socket you use. The main exception is Panasonic, which included a crude signal detection switching on HDMI1 on the older sets (and may still do so?). But this is unusual, and in any case is nothing to do with the problem been discussed, which is most likely an HDCP 'problem' between the TV and the box.

As I see it, with multiple boxes (including different makes) giving the same problem, it's got to be a fault with the TV.

The fact that the Samsung engineer didn't even try another TV means he didn't bother doing anything at all - except blindly blaming the Sky box.

As we've said all along, the OP needs to contact his retailer, all his rights are against THEM - and he shouldn't be dealing with Samsung at all.
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Old 15-05-2011, 13:25
nunboro1969
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Thanks again Nigel,I have been in touch with the people who sold me the tv.They said to get in touch with Samsung due to the tv still under manufactures warranty.I am not impressed by the engineers but as I was not there at the time so what can I do?.Next could be getting advice or trading standards
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Old 15-05-2011, 17:05
Nigel Goodwin
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Thanks again Nigel,I have been in touch with the people who sold me the tv.They said to get in touch with Samsung due to the tv still under manufactures warranty.I am not impressed by the engineers but as I was not there at the time so what can I do?.Next could be getting advice or trading standards
Get back in touch with the retailers, it's THEIR responsibility - and not Samsungs. Has your retailer brought out a new set to try, to prove the original one is OK?.

If in doubt, contact trading standards for advice - don't bother with CAB.
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Old 15-05-2011, 18:45
nunboro1969
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Thanks nigel,going to get in touch with company where i got tv from.If they wont deal with it im going to ask for replacement or refund
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Old 15-05-2011, 23:40
mllfap
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You seem to be somewhat confused about HDMI?.

As you are aware, Sky boxes don't provide HDMI switching (they pre-date it's invention by Sony/Panasonic).

So, almost all sets won't auto-switch, regardless of which HDMI socket you use. The main exception is Panasonic, which included a crude signal detection switching on HDMI1 on the older sets (and may still do so?). But this is unusual, and in any case is nothing to do with the problem been discussed, which is most likely an HDCP 'problem' between the TV and the box.

As I see it, with multiple boxes (including different makes) giving the same problem, it's got to be a fault with the TV.

.
I'm well aware of how HDMI works thanks which is how I have my PS3 , V+ and Bluray player all connected up correctly so that auto switching works perfectly on every device.

How you can say what the problem is connected to when you don't even know what the problem actually is remains a mystery.
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Old 15-05-2011, 23:41
mllfap
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Thanks nigel,going to get in touch with company where i got tv from.If they wont deal with it im going to ask for replacement or refund


Have you tried what i suggested?
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Old 16-05-2011, 07:28
nunboro1969
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Well last night my wife was on the Wii and the screen went off using start for that,Saturday night watching kings speech noticed loads of what seemed flashing white pixels via blue ray and not to mention sky going off three times.That's enough for me either replacement or refund,on too trading standards today
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Old 16-05-2011, 08:50
Nigel Goodwin
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How you can say what the problem is connected to when you don't even know what the problem actually is remains a mystery.
Because HDCP problems are EXTREMELY common, with many TV's (in the past) requiring software updates to work (and Pioneer requiring hardware changes a well).
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Old 16-05-2011, 09:40
BOOTHY2905
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I'm well aware of how HDMI works thanks which is how I have my PS3 , V+ and Bluray player all connected up correctly so that auto switching works perfectly on every device.

How you can say what the problem is connected to when you don't even know what the problem actually is remains a mystery.
HDMI doesn't auto switch as you mentioned in your first post?
Unless you have a Panasonic set. Please advice on how you got this to work because I have 4 HDMI device on my TV and none of them auto switch. Even the Samsung BD player using anynet+ connection!
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Old 16-05-2011, 11:13
Nigel Goodwin
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HDMI doesn't auto switch as you mentioned in your first post?
Unless you have a Panasonic set. Please advice on how you got this to work because I have 4 HDMI device on my TV and none of them auto switch. Even the Samsung BD player using anynet+ connection!
The PS3 and a modern Sony BluRay (and many other makes) will auto-switch on a suitable modern TV - the V+ (like Sky HD) won't - UNLESS you have it on HDMI1 on a suitable Panasonic TV.
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Old 16-05-2011, 12:50
geordielady
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My Sony blu ray player and Sony DVD player autoswitch but guess that is bravia sync that does that.
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Old 16-05-2011, 21:32
mllfap
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HDMI doesn't auto switch as you mentioned in your first post?
Unless you have a Panasonic set. Please advice on how you got this to work because I have 4 HDMI device on my TV and none of them auto switch. Even the Samsung BD player using anynet+ connection!
I do have a Panasonic set which worked with SkyHD and V+ on input 1 as Nigel says.

My other devices all incorporate HDMI control ( which usually needs to be manually turned on in the device settings) so switching them on makes the tv change to the correct input , and turning the tv off automatically switches them off if they are idling.

If the tv is in standby , switching the Bluray or PS3 on takes the tv out of standby and puts it to the right input.

Note that only the PS3 Slim has HDMI Control , the earlier ones don't and its not available with a download.

My dvd recorder worked the same but I only have 3 HDMI inputs so as I only use that to burn dvd's most of the time I didn't bother with my multi HDMI switcher.

The tv needs to be set on the tuner to allow auto switching to work,
If you manually change to say input 2 the auto switching won't change anything.
But if I switch Bluray on it goes to input 2 , when I power down it goes back to tuner .
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Old 16-05-2011, 21:37
mllfap
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Well last night my wife was on the Wii and the screen went off using start for that,Saturday night watching kings speech noticed loads of what seemed flashing white pixels via blue ray and not to mention sky going off three times.That's enough for me either replacement or refund,on too trading standards today
My son discovered that the Wii picture often went off when connected via component.
We returned the tv and were very surprised to find that the brand new tv which was a different make did the same despite new leads .

In the end he stuck with scart for the Wii.

I assume you have tried other HDMI leads , it does sound as if the inputs are well screwed up
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Old 16-05-2011, 21:38
mllfap
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My Sony blu ray player and Sony DVD player autoswitch but guess that is bravia sync that does that.
Is the dvd player connected by HDMI?
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Old 16-05-2011, 22:51
geordielady
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Is the dvd player connected by HDMI?
Yes it is.
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Old 16-05-2011, 22:53
mllfap
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Why have a Bluray and dvd player both connected by HDMI?

If its because you can't play R1 on the Bluray player , have a look at the Films Not out in the UK thread in Movies
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Old 16-05-2011, 23:16
geordielady
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Why have a Bluray and dvd player both connected by HDMI?
If its because you can't play R1 on the Bluray player , have a look at the Films Not out in the UK thread in Movies
Why not?

I have 4 HDMI's so making use of them, my Sony DVD player is slighty better upscaling then the blu ray (IMO) and is faster at loading/playing DVD's.
Why do I need to go to the films not out in the UK thread for?
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