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SKY v SAMSUNG |
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#1 |
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Forum Member
Join Date: May 2008
Posts: 102
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SKY v SAMSUNG
Sorry fellow forum members but i'm in a little corner stuck between sky and samsung.To cut along story short my samsung le40c7000 led keeps going off for a couple of seconds and have sky out 5 times,3 new boxes new dish cable lnb.Samsung have sent twice a independant engineer and now samsung says theres a issue with sky boxes,but sky say the opposite.What more can i do
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#2 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,789
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Quote:
Sorry fellow forum members but i'm in a little corner stuck between sky and samsung.To cut along story short my samsung le40c7000 led keeps going off for a couple of seconds and have sky out 5 times,3 new boxes new dish cable lnb.Samsung have sent twice a independant engineer and now samsung says theres a issue with sky boxes,but sky say the opposite.What more can i do
![]() As there is only ONE Sky box now, Sky don't have the option of trying a different make. 'Mostly' HDMI problems like this are the fault of the TV, and usually cured by a software update. What did the engineer Samsung send out say?, and did he try a different TV (a different make and model would be best). |
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#3 |
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Forum Member
Join Date: Sep 2010
Posts: 9,850
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Is the TV actually switching off or is the screen just going blank as it could just be loosing the HDMI handshake (I think thats the termonology).
Next time it happens switch your TV to another HDMI Input then back to the SKY HDMI input again to see if the picture returns. I used to have this happen when I had my old thomson but since having my amstrad its not happened once proving it was my sky box causing the problem rather then my TV I have a sony TV. |
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#4 |
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Forum Member
Join Date: May 2008
Posts: 102
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Quote:
Is the TV actually switching off or is the screen just going blank as it could just be loosing the HDMI handshake (I think thats the termonology).
Next time it happens switch your TV to another HDMI Input then back to the SKY HDMI input again to see if the picture returns. I used to have this happen when I had my old thomson but since having my amstrad its not happened once proving it was my sky box causing the problem rather then my TV I have a sony TV. |
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#5 |
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Forum Member
Join Date: May 2008
Posts: 102
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Quote:
Try a different TV on your Sky box.
As there is only ONE Sky box now, Sky don't have the option of trying a different make. 'Mostly' HDMI problems like this are the fault of the TV, and usually cured by a software update. What did the engineer Samsung send out say?, and did he try a different TV (a different make and model would be best). |
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#6 |
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Forum Member
Join Date: Jul 2009
Location: Gods country Wales
Posts: 4,035
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Quote:
I was not here both times when the engineer came round,but my wife told me they never touched the tv,first time they said they was a issue with skyboxes then the second time it was a issue with tv and they has other cases with this issue and mother boards have been changed but not fixed the issues.Sky have replaced my 1tb box and even lent me a samsung hd box to see if it could solve the problem,but it happened again,will try another tv to see,thanks for help
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#7 |
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Forum Member
Join Date: May 2008
Posts: 102
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The engineers are from a Samsung approved independent company.I do feel I am fobbed by Samsung,the company I purchased require a reference number too issue a new tv,I can say that sky have been brilliant
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#8 |
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Inactive Member
Join Date: Apr 2011
Posts: 515
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Connect the box via scart without HDMI and see if the problem continues.
Chances are it won't in which case its likely to be an HDMI issue between the tv and box. Sky boxes have no HDMI Control so they are best connected to the HDMI1 port. Put your tv onto the tuner and when you switch the Sky box on your tv should automatically switch to the HDMI1 input. Although I'm not sure I think that Samsung being a budget brand don't equip their sets to work with auto switching. If it doesn't then manually switch the tv to input 1 and ensure there are no scart leads connected to the box as there is a possibility that the tv might get confused with 2 inputs from the same box. Of course it does make sense to try this out on all the HDMI inputs if input 1 still fails. You should also try at least one other HDMI lead to rule that out Be aware that when your tv switches to an HDMI input the picture will not usually appear instantly like it does via scart it can take a second or two to appear and if your Sky box is set to AUTO output then the picture can vanish for a second when it changes from an sd channel to an hd channel |
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#9 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,789
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Quote:
Connect the box via scart without HDMI and see if the problem continues.
Chances are it won't in which case its likely to be an HDMI issue between the tv and box. Sky boxes have no HDMI Control so they are best connected to the HDMI1 port. Put your tv onto the tuner and when you switch the Sky box on your tv should automatically switch to the HDMI1 input. Although I'm not sure I think that Samsung being a budget brand don't equip their sets to work with auto switching. As you are aware, Sky boxes don't provide HDMI switching (they pre-date it's invention by Sony/Panasonic). So, almost all sets won't auto-switch, regardless of which HDMI socket you use. The main exception is Panasonic, which included a crude signal detection switching on HDMI1 on the older sets (and may still do so?). But this is unusual, and in any case is nothing to do with the problem been discussed, which is most likely an HDCP 'problem' between the TV and the box. As I see it, with multiple boxes (including different makes) giving the same problem, it's got to be a fault with the TV. The fact that the Samsung engineer didn't even try another TV means he didn't bother doing anything at all - except blindly blaming the Sky box. As we've said all along, the OP needs to contact his retailer, all his rights are against THEM - and he shouldn't be dealing with Samsung at all. |
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#10 |
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Forum Member
Join Date: May 2008
Posts: 102
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Thanks again Nigel,I have been in touch with the people who sold me the tv.They said to get in touch with Samsung due to the tv still under manufactures warranty.I am not impressed by the engineers but as I was not there at the time so what can I do?.Next could be getting advice or trading standards
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#11 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,789
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Quote:
Thanks again Nigel,I have been in touch with the people who sold me the tv.They said to get in touch with Samsung due to the tv still under manufactures warranty.I am not impressed by the engineers but as I was not there at the time so what can I do?.Next could be getting advice or trading standards
If in doubt, contact trading standards for advice - don't bother with CAB. |
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#12 |
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Forum Member
Join Date: May 2008
Posts: 102
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Thanks nigel,going to get in touch with company where i got tv from.If they wont deal with it im going to ask for replacement or refund
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#13 |
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Inactive Member
Join Date: Apr 2011
Posts: 515
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Quote:
You seem to be somewhat confused about HDMI?.
As you are aware, Sky boxes don't provide HDMI switching (they pre-date it's invention by Sony/Panasonic). So, almost all sets won't auto-switch, regardless of which HDMI socket you use. The main exception is Panasonic, which included a crude signal detection switching on HDMI1 on the older sets (and may still do so?). But this is unusual, and in any case is nothing to do with the problem been discussed, which is most likely an HDCP 'problem' between the TV and the box. As I see it, with multiple boxes (including different makes) giving the same problem, it's got to be a fault with the TV. . How you can say what the problem is connected to when you don't even know what the problem actually is remains a mystery. |
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#14 |
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Inactive Member
Join Date: Apr 2011
Posts: 515
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Quote:
Thanks nigel,going to get in touch with company where i got tv from.If they wont deal with it im going to ask for replacement or refund
Have you tried what i suggested? |
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#15 |
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Join Date: May 2008
Posts: 102
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Well last night my wife was on the Wii and the screen went off using start for that,Saturday night watching kings speech noticed loads of what seemed flashing white pixels via blue ray and not to mention sky going off three times.That's enough for me either replacement or refund,on too trading standards today
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#16 |
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Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,789
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Quote:
How you can say what the problem is connected to when you don't even know what the problem actually is remains a mystery.
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#17 |
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Forum Member
Join Date: Feb 2010
Posts: 1,512
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Quote:
I'm well aware of how HDMI works thanks which is how I have my PS3 , V+ and Bluray player all connected up correctly so that auto switching works perfectly on every device.
How you can say what the problem is connected to when you don't even know what the problem actually is remains a mystery. Unless you have a Panasonic set. Please advice on how you got this to work because I have 4 HDMI device on my TV and none of them auto switch. Even the Samsung BD player using anynet+ connection! |
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#18 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,789
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Quote:
HDMI doesn't auto switch as you mentioned in your first post?
Unless you have a Panasonic set. Please advice on how you got this to work because I have 4 HDMI device on my TV and none of them auto switch. Even the Samsung BD player using anynet+ connection! |
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#19 |
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Forum Member
Join Date: Sep 2010
Posts: 9,850
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My Sony blu ray player and Sony DVD player autoswitch but guess that is bravia sync that does that.
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#20 |
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Inactive Member
Join Date: Apr 2011
Posts: 515
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Quote:
HDMI doesn't auto switch as you mentioned in your first post?
Unless you have a Panasonic set. Please advice on how you got this to work because I have 4 HDMI device on my TV and none of them auto switch. Even the Samsung BD player using anynet+ connection! My other devices all incorporate HDMI control ( which usually needs to be manually turned on in the device settings) so switching them on makes the tv change to the correct input , and turning the tv off automatically switches them off if they are idling. If the tv is in standby , switching the Bluray or PS3 on takes the tv out of standby and puts it to the right input. Note that only the PS3 Slim has HDMI Control , the earlier ones don't and its not available with a download. My dvd recorder worked the same but I only have 3 HDMI inputs so as I only use that to burn dvd's most of the time I didn't bother with my multi HDMI switcher. The tv needs to be set on the tuner to allow auto switching to work, If you manually change to say input 2 the auto switching won't change anything. But if I switch Bluray on it goes to input 2 , when I power down it goes back to tuner . |
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#21 |
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Inactive Member
Join Date: Apr 2011
Posts: 515
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Quote:
Well last night my wife was on the Wii and the screen went off using start for that,Saturday night watching kings speech noticed loads of what seemed flashing white pixels via blue ray and not to mention sky going off three times.That's enough for me either replacement or refund,on too trading standards today
We returned the tv and were very surprised to find that the brand new tv which was a different make did the same despite new leads . In the end he stuck with scart for the Wii. I assume you have tried other HDMI leads , it does sound as if the inputs are well screwed up |
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#22 |
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Inactive Member
Join Date: Apr 2011
Posts: 515
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Quote:
My Sony blu ray player and Sony DVD player autoswitch but guess that is bravia sync that does that.
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#23 |
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Forum Member
Join Date: Sep 2010
Posts: 9,850
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Quote:
Is the dvd player connected by HDMI?
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#24 |
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Inactive Member
Join Date: Apr 2011
Posts: 515
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Quote:
Yes it is.
If its because you can't play R1 on the Bluray player , have a look at the Films Not out in the UK thread in Movies |
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#25 |
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Join Date: Sep 2010
Posts: 9,850
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Quote:
Why have a Bluray and dvd player both connected by HDMI?
If its because you can't play R1 on the Bluray player , have a look at the Films Not out in the UK thread in Movies I have 4 HDMI's so making use of them, my Sony DVD player is slighty better upscaling then the blu ray (IMO) and is faster at loading/playing DVD's. Why do I need to go to the films not out in the UK thread for? |
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