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Do Virgin normally contact you to renew contract?


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Old 14-05-2011, 18:23
windowseat
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My yearly contract with Virgin is up at the end of May.

The deal is pretty good, I pay £12.26 for 400 mins and unlimited txt. I pay monthly by direct debit.
Unfortunately the signal sometimes has been poor over the past year and I am wondering whether I should switch to Orange, sim card only for £10 a month. Circumstances have changed and I could survive on 'less minutes'.

I have not heard anything from Virgin, if I said I wanted to cancel the contract do you think they will state I should have given them more notice (if I'm honest I thought the year was up June). Tried contacting them earlier but they were closed until Monday morning.

Should Virgin contact me, i just wondered. I worry incase they try to confuse me with various legalities. I hear all these stories about how they will keep you on the phone for hrs trying anything for you not to cancel.

Any advice would be apprecaited.

Thankyou
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Old 14-05-2011, 18:33
sotek
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I don't know the specific details of the Virgin contract you have but if it doesn't expire until the end of this month, simply write to them NOW and say that you don't wish to continue the contract any further. You might have to give a notice period of 30 days or so but that isn't the end of the world.

As for them renewing it, are you sure that automatically happens anyway? I am out of contract with T-Mobile, have no intention of renewing but haven't contacted them at all ... I will just keep it running month to month until I choose to give them my months notice.

They haven't contacted me at all in the 4 or 5 months since the contract expired but I know they don't have any power to lock me in further without my specific agreement.
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Old 14-05-2011, 22:05
sheppy124
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My yearly contract with Virgin is up at the end of May.

The deal is pretty good, I pay £12.26 for 400 mins and unlimited txt. I pay monthly by direct debit.
Unfortunately the signal sometimes has been poor over the past year and I am wondering whether I should switch to Orange, sim card only for £10 a month. Circumstances have changed and I could survive on 'less minutes'.

I have not heard anything from Virgin, if I said I wanted to cancel the contract do you think they will state I should have given them more notice (if I'm honest I thought the year was up June). Tried contacting them earlier but they were closed until Monday morning.

Should Virgin contact me, i just wondered. I worry incase they try to confuse me with various legalities. I hear all these stories about how they will keep you on the phone for hrs trying anything for you not to cancel.

Any advice would be apprecaited.

Thankyou
Mobile companies dont normally contact you when your contract is up, though as tmobile and orange have merged recently, they are going through the process of merging masts or maybe have alread. As virgin uses the tmobile network I had heard that the same will happen with virgin this summer. But have not looked it into lately,

Might be worth just sitting on the fence a bit, or you can ring up rententions and tell them your leaving as orange are offering you a better deal, and see what they offer you.

At the end of the day you can say no, but yes you will have to give 30 days notice that you wish to cancel. You will have to ring them as to whether you will have to do it in writing or over the phone. And as with any mobile phone company they will do there best to stop you leaving.
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Old 15-05-2011, 12:47
windowseat
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Thankyou for your replies.

After enquiring I thought I may have to give 30 days notice, but as I said I thought I got this at the end of June last year.

Its not the end of the world if I have to stick with them for another year and hopefully this year the signal will improve!

I will definitely put the date in the diary for next year and look at new options a lot earlier in the year.

Thankyou for the replies.
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Old 15-05-2011, 12:52
tellytart1
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When you reach the end of your contract (12, 18 or 24 months usually), you will be then be on a rolling 1 month contact automatically. (Same features as you've always had, same cost). You then only need to give 1 months notice to cancel.

You won't be transferred unknowingly onto a new 12/18/24 month contract.
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Old 15-05-2011, 13:12
windowseat
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Thankyou Tellytart for that, yr a star!

Now I know!
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Old 15-05-2011, 13:13
tellytart1
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No problem. If you ring them, they'll be able to tell you the exact date your contract ends.
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Old 15-05-2011, 13:16
windowseat
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As you can see....what I know about Mobile phones and contracts I could write on a postage stamp.

My mother at the age of 80 has got quite proficient at texting therefore I do not need so many 'minutes', hence the reason for me deciding to change.
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