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Orange change tariff new contract?


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Old 30-05-2011, 16:19
unklesam
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Is this fair? Do the other telcos do this? I downgraded my land line tariff and got the following email.

Great news, we've made the changes you requested to your Orange home plan and we have renewed your contract for 18 months. You can check out our terms and conditions at www.orange.co.uk/terms/internet/homeservices
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Old 02-06-2011, 19:52
Aye Up
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Did you agree to the contract extension? If not get back on the phone and set them straight. Legally under distance selling you have 7 days in which to change your mind.
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Old 02-06-2011, 20:27
unklesam
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Did you agree to the contract extension? If not get back on the phone and set them straight. Legally under distance selling you have 7 days in which to change your mind.
No, I'm sure it says in the terms and conditions likely though
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Old 03-06-2011, 22:23
Mozart321
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they did the same to me i rang them and they changed it to 1 month
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Old 06-06-2011, 10:25
Orange Helpers
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Hi unklesam

You should certainly have been advised of any new agreement term you would be entering into when you changed your package. I'd advise to contact Customer Support asap to query this with them.

I hope they can clear this up for you!

^Darren_OrangeHelpers
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Facebook: http://www.facebook.com/OrangeUK
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Old 06-06-2011, 10:30
ramraideruk
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there was something on the television about this recently. You have the right to cancel the contract within 30 days. They're just trying to renew your contract. Cancel it now!
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