Complaining about 3 Network Service

Dragons_Heartbeat · 30-05-2011, 21:51

Hey guys I have been having ongoing issues with 3 in the last few days and been trying to get them sorted but according to them there are no issues with the network but since Friday the network on both my iPhone and 3G Dongle has been really slow and sluggish and have slowly been getting worst, is there anyone I can contact to put in a complaint about 3 not meeting their service commitments.

Author 007 · 30-05-2011, 22:35

Does your phone say it's got a signal but actually you can't make or receive calls, can't send texts or use the Internet? If so I've been having this too...

Dragons_Heartbeat · 30-05-2011, 22:57

Quote:

Originally Posted by Author 007

Does your phone say it's got a signal but actually you can't make or receive calls, can't send texts or use the Internet? If so I've been having this too...

Yeah I've got a nearly full signal but the Internet is only working about 10 per cent of the time so far, so far calls have been ok but have started having issues with text messaging it's a total joke, I am looking into reporting them to Ofcom regarding their totally casual attitude towards fixing the issues which they are still denying are even plaguing the network.

Martin Phillp · 30-05-2011, 23:22

3's mobile broadband service has been really sluggish here too with various DNS issues since the end of last week, at times only running a 3G service and no HSPA and a top speed of 128kbps, normally I get between 1.5/3.5MB download.

It seems to be fine since 10pm though!

chris20 · 31-05-2011, 07:17

My girl friend Is having a lot of problems with 3 dongle it says she has 3 or 4 bars and nothing works it cuts her off a lot of the time things take hours to load during the day then when it's 10pm everything works so wired

tonysidaway · 01-06-2011, 15:26

I use the same APN as the dongles (it's the only way to avoid their annoying NAT). Service seems fine here. I wish I could say the same for my wireless router!

rwould · 01-06-2011, 15:50

Not had any problems here, but not used the phone much as I've been ill so I am not the best test subject.

30-05-2011, 21:51	#1
Dragons_Heartbeat Forum Member Join Date: Jul 2004 Location: Cymru Posts: 2,259	Complaining about 3 Network Service Hey guys I have been having ongoing issues with 3 in the last few days and been trying to get them sorted but according to them there are no issues with the network but since Friday the network on both my iPhone and 3G Dongle has been really slow and sluggish and have slowly been getting worst, is there anyone I can contact to put in a complaint about 3 not meeting their service commitments.

30-05-2011, 22:35	#2
Author 007 Forum Member Join Date: Jun 2004 Location: Birmingham Posts: 8,202	Does your phone say it's got a signal but actually you can't make or receive calls, can't send texts or use the Internet? If so I've been having this too...

30-05-2011, 22:57	#3
Dragons_Heartbeat Forum Member Join Date: Jul 2004 Location: Cymru Posts: 2,259	Quote: Originally Posted by Author 007 Does your phone say it's got a signal but actually you can't make or receive calls, can't send texts or use the Internet? If so I've been having this too... Yeah I've got a nearly full signal but the Internet is only working about 10 per cent of the time so far, so far calls have been ok but have started having issues with text messaging it's a total joke, I am looking into reporting them to Ofcom regarding their totally casual attitude towards fixing the issues which they are still denying are even plaguing the network.

30-05-2011, 23:22	#4
Martin Phillp Forum Member Join Date: Sep 2001 Location: London Posts: 20,282	3's mobile broadband service has been really sluggish here too with various DNS issues since the end of last week, at times only running a 3G service and no HSPA and a top speed of 128kbps, normally I get between 1.5/3.5MB download. It seems to be fine since 10pm though!

31-05-2011, 07:17	#5
chris20 Guest Join Date: Jun 2005 Posts: 3,556	My girl friend Is having a lot of problems with 3 dongle it says she has 3 or 4 bars and nothing works it cuts her off a lot of the time things take hours to load during the day then when it's 10pm everything works so wired

01-06-2011, 15:26	#6
tonysidaway Forum Member Join Date: Aug 2008 Location: London Posts: 1,620	I use the same APN as the dongles (it's the only way to avoid their annoying NAT). Service seems fine here. I wish I could say the same for my wireless router!

01-06-2011, 15:50	#7
rwould Forum Member Join Date: Jun 2005 Location: Nottingham Posts: 4,893	Not had any problems here, but not used the phone much as I've been ill so I am not the best test subject.

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Complaining about 3 Network Service